Everything

The elevator bit dirty could’ve been designed better, I accidentally took the stairs and that was extremely dirty but overall the stay was brilliant

Hotel lobby was nice and was quiet

The bedroom was filthy, under the bed looked as though it hadn’t been cleaned in very long time very dust, bed was really uncomfortable and made a sound every-time it was sat on, asked reception to clean the room, came back to the hotel after a long day, all that was done was the bed had been made, bed sheets hadn’t been changed, towels hadn’t been changed

Good location, clean, helpful staff

Very uncomfortable bed with a dip in the middle and creaky. Traffic noise interrupted sleep. Noise from other rooms Not good value for money

We paid for a superior double. Which the hotel gave to another person with a “similar name” We then had to wait around for about an hour. Bare in mind we didn’t go to check in until 9pm. We didn’t get in our room until gone 10. Which was not a superior double just a double that had been cancelled by someone else. We got told the room would be upgraded the next day and as you can guess this never happened. We got told no refund could be made for the difference in price as this was through booking.com and not the hotel.

Such friendly and approachable staff especially bartenders Siraj and Sheetal who went above and beyond for us. Very very close to supermarkets, pubs , coffee shops and fast food places which was convenient for us. Brilliantly clean room and hotel overall. Great choice of drinks and cocktails at the bar all reasonably priced too. Nice view of the river from our room.

The hotel was exceptionally clean. The shared areas and the rooms. Rooms were very well stocked. Staff were very welcoming and friendly.

Although there was a lovely well lit mirror in the bathroom, there was no mirror by a plug socket to use the hairdryer, normally would find one by the desk. Wasn’t aware they served breakfast.

Convenient modern hotel with parking for visiting the Quays. The staff were all lovely from greeting us warmly when we arrived earlier than check-in to leaving a couple of days later. We were allowed to check in early and we're upgraded to a room overlooking the quays. Rooms were functional but compact, in contrast to the impression that the photos gave.

The bed was a standard double and not as comfortable as those in Premier Inns. The photos shown in Booking.com give an impression that the rooms are larger than actual. The lounge area seating and carpet could do with a good clean.

Well located.

Nothing