Ambient and hospitality

The place is great and the personnel is efficient. Very good breakfast

The room is very dark and the bathroom is not very private

The location of the hotel is beyond perfect - you walk outside and are immediately in the Sassi Caveoso and can truly walk anywhere you want. We could see the church of Saint Peter right outside our hotel window. The rooms were comfortable and beautiful, the staff so kind and attentive.

features and location

The location was perfect and the front desk staff were pleasant and helpful. very comfortable bed.

The shower and bathroom were small. No comfortable seating inside or outside room. Breakfast setting was beautiful but staff was indifferent. Had to remind several times to receive morning coffee. Welcome drink coupon was not successful since location nor staff were welcoming. We were basically ignored.

Great location and breakfast

Tiny shower

The staff were exceptionally friendly & helpful. Our room had amazing views and was extremely comfortable.

The person at the garage was very grumpy & unpleasant. He worked for the parking garage not the hotel.

the location was perfect, not too close up the hussle and bussle. view was incredible

Woken up around 7am each morning with banging coming from next door, several stories relayed to us apologising for neighbour who was not part of the complex, another story was that it was workmen, not sure what the real reason was.

absolutely stunning room. service was excellent

beautiful setting, great location, friendly and helpful staff

no mirror on dressing table to do makeup

Location . Site of James Bond movie car chase scene. Very unique hotel, in that it’s built in a cave. Breakfast was average. Off season, not many options for dinner.

1) The main purpose of selecting the hotel was to tour the caves and Sassi. The entire area was shut down due to a movie production and they didn’t allow us to take photographs of the central main area in a city whose purpose s tourism. Hotel didn’t communicate this until we were there. 2) Glass doors in bathroom, not good when traveling with children!

The views are magical

I could not control the heat in my room

We couldn´t choose any better place for our stay in Matera. Everything was just perfect since we arrived. The parking lot is located outside of Matera but they have a shuttle service for their guests which works great. The hotel itself is just incredible!! It´s very unique and it has a soul what I personally really appreciate. Our cave suite was spacy with clean bathroom, comfy king bed and our private patio from where we had absolutely fabulous views. We also enjoyed breakfast which is served as a buffet and they have everything you could wish to start your day. The breakfast terrace has amazing views.

location, outstanding rooms

slow service at restaurant

Great location for the historical area and for restaurants. Hotel is unique with lots of character

Too closed in given nature of historical building

The location was great with walking distance to more authentic, less touristy spots. great view from breakfast to start the day.

The cave rooms looks majestic and romantic but they are far from being practical (the plugs, the desks, the lights are not well designed/positioned). The amenities in the rooms are poor. i have stayed in cave hotels before (Cappadocia) but ventilation here was poor here triggering my husband’s asthma on 2nd night. Some of the hotel staff were very helpful and friendly (night time, restaurant) but some of them were a bit rude when we asked for a room change cos stuff in our first room was not working properly. Breakfast was very average. Overall, it was expensive and not value for money for the experience we had.