Location

For three days no one clean the room and change the towels

The front door key didn’t work. We had to wait around. I was double charged and I needed to provide my bank details to get a credit. The fridge was wobbly and had to be stabilised

Location was excellent.

Pool was unavailable for 3-5 months but was clearly advertised as available. Room was never serviced in over a 4 day period.

Clean and comfortable

The location and it was so quiet

The housekeeping didn’t show up. Lucky we had a washing machine so I cleaned our towels and sheets myself.

Location is excellent. Room was nice, very clean and well appointed

At reception a young man couldn't understand why I didn't want to join the Mantra "club" - persistent to the point of annoying. Reception charged $100 security deposit which took over 2 weeks to be refunded - they then chose to "blame the bank" and told me to sort it out - very poor public relations and process. At booking pool was advertised as being back in service but AFTER registration we were informed it was still out of action - deceptive! We booked AND PAID FOR a harbour view but got a city view with a harbour glimpse. Again deceptive

Security, privacy, homely feel apartment-style rooms and living, all amenities catered for and the staff are always amazing: very kind, helpful, easy communication n safe (security are great). Love the location and love staying here

No faults this stay

3 out of 5 washing machines not working.

Location, and having a full glass wall opening onto a useable balcony. Good sized room, handy kitchenette.

Pool closed for months, and was not advised of this when booking. Room had piles of dust behind chairs and on top of skirtings. Mould in bathroom. Cleaning is very superficial.

large spacious apartment

request for early check in was not attended to

this was our second stay in the facility this week, we were guests earlier on in the week situated on the 15th floor and the room and location was very good. on our second visit, level 7 initially our room air conditioning was not working, but we reported it to staff and they moved us to another room level 5, it was just a short stay this time and enjoyable.

it would have been better if the aircon had been working on arrival and we didn't have the need to change rooms.

Size of the room was fabulous. Loved the balcony.

That the pool wasnt open.

facilities & location

cost of breakfast buffet

The location was average.

I regret to inform prospective guests that our recent stay at this hotel fell significantly short of our expectations. Upon arrival, we were assigned a room that was not up to the standard of cleanliness one would expect. The carpets and drapes were heavily stained, and the appliances showed signs of notable wear and tear. Unfortunately, the lack of cleanliness even extended to the bed linens. After requesting a room change, the second room, while a slight improvement, still did not meet our expectations, especially considering the room rate. Despite changing the stained sheets, the overall condition of the room was quite average. Adding to our dissatisfaction was the staff's attitude, which we found to be less than hospitable. It seemed our concerns were treated as inconveniences rather than legitimate issues to be addressed. We were also informed just five days prior to our stay that the pool was under renovation. Given the short notice, this left us with little room for alternative plans without incurring significant extra cost. Upon enquiring about potential compensation or a partial refund for this inconvenience, we were told none would be offered. Our suggestion of waiving the $19 per night parking fee as a goodwill gesture was also rejected, despite there being ample parking available. Our dissatisfaction extended to administrative matters as well. As this was a business trip, we requested an invoice under our company's name, but the hotel insisted that this was not possible. This contradicted our previous experiences with other hotels, including another Mantra property in Melbourne, where such a request had been accommodated without any issues. Given the combination of substandard room conditions, poor customer service, and administrative inflexibility, we have made the decision not to patronize this property in the future. We believe it's important for potential guests to be aware of our experience.

they take $200 security, like most do, but do not refund it straight away

they take $200 security, like most do, but do not refund it straight away. I find this a bit disturbing. There was nothing out of order from my stay. I was there one night and only used the bed and shower.

The apartment had all the facilities you need and expect from a serviced apartment. Excellent views from the balcony.

Great location to the city centre, the staff were very helpful, the room was good and the bed was comfortable,

Nothing

The room was very clean, neat and tidy. Well set out and had everything we needed for our stay.

Parking seemed very expensive.