Beautiful resort, great pool area, well kept grounds.

Needs more entertainment like night shows or kid fun activities

The room was very nice, we loved the wrist band feature so we didn't have to carry any cash or a key with us. The beach area was very nice, great being able to have chairs and umbrellas set up for you. We did not use the pool.

The staff was friendly but certainly not overwhelmingly helpful. At check in, nothing was shared about the dining options, the beach process, pool hours, gym information - really nothing but given our key. For as much as we paid each night for our stay, I felt there should have been a few water bottles included in our room, a little more attention to the customer in terms of making us feel like they cared we were there at check in. When I went to ask the "tours" staff member a question, she was borderline rude and not at all helpful. The beach and beach restaurant staff were great as were the bellman out front helping us with taxis, directions, suggestions etc. I would have also thought there would have been more activities on site such as outdoors games (corn hole, chess, jenga etc.), and other resorts nearby had sunscreen available by the pool and beach which also would been a nice feature.

Rooms were spacious for 2 people The breakfast was good, fresh with a nice selection Most staff were helpful and very polite Beach right at the back of the pool area, loved that! Pool area nice and large, sectioned also Loungers in pool Free loungers on the beach Hotel walking distance from restaurants and few shops The beds are very high and could be good or bad depending on your height.

Toilet kept blocking The patio door was stiff and difficult to open Bathroom door no lock and stiff Wardrobe door opens and has no stop, so damages handles The room is not really big enough for more than 2 people Pillows need more filing Sink area not practical, floods unit and spills onto floor One of our rooms had damage to the shower One day, they blocked off part of the communal sunbathing area and made us move as they had a private booking. Private bookings should be made in private areas. Not areas that all guests have access to. Private bookings should not be at the detriment of other guests

Gorgeous

All the food extras were at least 30% too expensive in my opinion given the high overall cost of the hotel.

We liked the view from the balcony, although it was very small. We liked ocean breeze restaurant. The chicken fingers and pizza was very good. We loved the beach and its location.

We left the property each evening for dinner and to have entertainment. The pool closed very early at 9pm. There wasn’t much dinner or food options. If you are looking for any entertainment at all, this isn’t the place. The music can barely be heard on the speaker. Also, some of the property needs some updating.

Beautiful views

N-A

View from room was amazing, the staff was excellent

Musty damp rooms, both my friends moved their rooms multiple times due to dampness. I wanted to keep my view so I didn’t move. AC was subpar, my clothes stayed damp. Hotel ran dehumidifiers in hallway, didn’t help.

I loved the view, people, beds, etc.

The a/c wasn’t working as well as I wish it would’ve.

The property was clean and had friendly staff.

Their lobby/pool music is awful. My husband and I stayed at the Sonesta hotel for five days. We are both educated professionals, natives of Puerto Rico living in the United States. We were looking for a stay that would take us away from our daily work. The hotel pool area is beautiful but the music at the pool was the equivalent of the music you hear at your dentist office or at an elevator. Too relaxing. It never reminded me that I was on vacation or on a beautiful tropical island.  I could see it on the other guests faces too,they were bored. In fact the choice of music they use at the pool and throughout the hotel reminded me of work instead of relaxing me and helping me forget work. They are in a Caribbean island with plenty of music to choose from but for whatever weird reason they choose the easy listening style. When I asked one of the managers, he told me that the music decision comes from way above himself and that they cannot change it. Also in the outside lobby on Thursdays and Friday they had live music but one day it was a duo singing 90s American songs and the other day Calypso.  We are adults & we were not looking for a nightclub setting at the pool or lobby, but for the amount of money you are paying per night we were expecting a more tropical/happier setting. A place that I would not want to leave because I enjoyed the music and the ambient so much.  In fact we barely had drinks at the bar because of the music. Overall I don’t think we’ll ever stay there again.

Would have been nice to have a microwave in the room.

Loved the beach

Prices at restaurants were high

Of all of the amenities provided, and there are many—and they are spectacular, the staff was, by far, my favorite part!!

Ocean view room was really nice

Buffett Breakfast too expensive.

The staff was very nice and welcoming. They were professional and had great suggestions for where to go and how to get around. The pool area is amazing! So very nice!

The television signal was bad and there were limited channels. The hotel overall is aging. Our housekeeper was kinda lazy. She made up one bed and splashed some bleach around in the shower. The lighting in the bathroom was dim. The air conditioning was hard to control. We spent a good portion of the night trying to get the temperature right.

Very nice and clean! Very user friendly, everything was easily accessible, available! Staff and all workers were very nice!

loved the pool area it was family oriented the bars the staff at breakfast were amazing

the random cats on the property but they were harmless

Very clean

no entertainment nor microwave to reheat food.

I loved everything about the property! Great spacious rooms and lots of amenities. Staff was awesome and very friendly.

I had an issue with my toilet. I called the front desk and it was quickly rectified.

Location

Very dead, on Saturday night the swim up bar closed at 6pm. There is no music on the facility. Very dead, no adult entertainment for 4 days $2500 I will never return.

Beautiful property for the most part.

A/C did not work, tub stopper did not work. Booking.com indicated a package which included breakfast and was more expensive. Hotel staff did not honor the package I booked.

It was falsely advertised as all-inclusive and it wasn’t .The added expense was unexpected and uncalled for. We met several families who were also hoodwinked. Will never use you folks again and as a New York City educator, I will spread the word.