The hotel is up a long drive set in the woodland grounds. Very contemporary decor and beautiful rooms (32) Exceptionally service even before we arrived. The staff went approve and beyond to make sure our stay was a pleasant one.

The noise was a little noisy from an unknown internal source.

The staff had a friendly professional manner. The hotel appeared clean and well kept, in beautiful surroundings especially when it snowed. It offered a good choice for breakfast.

It’s a shame that their car parking is so limited.

From a warm welcome to the exceptional suite and great restaurant what more would you’d want

Always love staying here pre-flight to work! Great spot for a relaxing stay, amazing food and top notch service by the reception, bar and restaurant staff. Home from home! Thanks and see you again :)

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Staff were friendly and efficient, the room was neat and a decent size, and the breakfast excellent. I was able to leave a small bag securely with the hotel in the morning before my room was ready or before I could check in. The walk in shower in room 11 was modern, had good water pressure, and plenty of hot water. I didn't take advantage of it, but there was a well stocked mini bar and tea/coffee making facilities.

Bit of a scramble for the few parking spaces directly in front of the hotel - it rained and I was fortunate in not having to park in the NCP adjacent, but still a walk away, as both my belongings and I would otherwise have received a bit of a soaking! Some residents will like a bath as well as a shower - personally I didn't mind, but the walk in aspect of the disability style shower with no door/curtain meant the bathroom floor got pretty wet around the washbasin and toilet as well.

Ambiente war modern und ansprechend , tolle Lage im Park. Freundliches Personal und guter Info Service

Wenig Platz für große Koffer im Zimmer

What a pleasant surprise. We arrived later than. expected and the reception was very efficient, charming and friendly. The room was modern, clean and somewhat quirky in a fun way.. Very comfortable and exceeded expectations in every department.

Liked everything. Even the housekeeping lady was friendly and very nice to talk to.

Michelle the house maid was so lovely and helpful

The receptionist Amanda was not helpful at first when I complained about the room on the ground floor when the fans started to come on from the kitchens at 6.45am in the morning. After complaining eventually got moved to another room .

Modern, quirky, comfortable and clean

For the price of room, expectant to have perhaps some complimentary mini bar options. Not the case.

The overall atmosphere was wonderful Beautiful hotel in a great location Staff very friendly and helpful . Breakfast and afternoon tea was exceptional

Dinner was disappointing

We were pleasantly impressed with the driveway to the hotel, it has such a special feel to it. All the staff were welcoming, friendly and very helpful as if though we were family. The suite we stayed in has stunning views and was a perfect size for our one night stay. Little touches like leaving the Chill music on the Radio upon entering the room was priceless. Breakfast and dinner were outstanding! We have no hesitation to book again in the future.

It’s not a criticism but we felt the hotel needed an elevator although the staff kindly helped us up and down with our suitcases with no fuss. Slippers in the bedroom would have been nice:)

Beautiful grounds and quirky interior - We had a junior suite with stylish decor, very comfortable bed and fabulous bath tub….Spacious and very romantic, fab breakfast and lovely friendly staff. Perfect for our friends wedding.

Easy enough to fix: Not enough tea and only one sachet of sugar… Otherwise fab.

The receptionist was lovely. Cocktails were nice and good choice on the menu. Room was interesting and cosy. Breakfast was decent and dinner was quite nice. Lots of nice little details in the decor. Well stocked mini bar, although a little overpriced. Bed was very comfortable.

Lacks sufficient parking. No shower caps - the shower is an overhead shower and hard to not get hair wet. No bath in the Playground Suite. A few tweaks here and there could really uplift the hotel - e.g. having ingredients in stock, being asked at dinner if any sauces wanted, a welcome drink or snack, just something to elevate the experience as it is a 5 star hotel.

Location, in a middle of a park. Such a hidden gem! The food. Yum! Eggs benedicts to due for!

Nowt to report.

loved the layout and the room we had, it was a perfect little suite we had for the night!

shower wasn’t very powerful, but that’s me being picky!

friendly staff lovely room and very clean

nothing all good

The staff were so friendly and welcoming in the restaurant and bar, nothing was too much trouble. Absolute credit to the hotel … The food was superb … The bedroom was beautiful, the bed was super comfy and the bath/shower were second to none. And the views from the windows were so lovely to wake up to

I’m being picky here … Had to wait for someone to appear to check me in, no way of alerting anyone to me being there … No bath robe in a suite … on checkout they said they have them if you ask. Maybe it would be better to offer on check in … A nice biscuit in the room to go with tea/coffee facilities would have been nice … most hotels do and it’s just a nice gesture