The staff was extremely friendly and accommodating. They allowed us to store our luggage prior to check in time and after check out time so we could tour the area after/before our flights. The location is excellent, just a short walk 5-10 min) to the train station. The area felt very safe and was clean. The room was clean and a decent size for two people.

Upon arrival, the room was extremely hot. After running the air for a few hours, it only cooled down by 1-2 degrees. We told the front desk that the room was hot; she went to the back area behind reception and came back to informed us that she turned the air down in the room so it should get cooler. We didn't sleep much the first night as the room was still about 76 degrees. The next morning, I went back to reception to complain again. This time a different lady went back behind reception then came back to inform me the air in the room was not working. They offered us a fan or to move to a room with twin beds. I can't sleep in a hot room, so we took the twin beds. The next room was much cooler.

Location

We stayed with the same hotel chain in Osaka where there was a little more space for two people sharing a room. Considering we stayed with this hotel night for 8 nights in total l would have thought that warranted a better position in the hotel. Looking at a wall out of the window in each hotel was a little depressing after a while.

Super emplacement, hôtel très propre et chambres confortables. Très bon petit déjeuner.

El desayuno una maravilla de verdad , muy bien la ubicación.

Las abitaciones muy pequeñas

立地、清潔感

無いです。

Bardzo czysto, przemiły i pomocny personel. Jedzenie też bardzo dobre. Polecam

Brakuje wieszaków w pokojach i podłączeń USB, ale to akurat nie przeszkadzało. Szczerze polecam

This is a wonderful place you get a nice feeling and it's clean.

整体酒店设施都很完善

无

地理位置方便、环境安静、整洁

Location was great! Close to Akasaka station. The staff were very helpful.

Beds were really hard and carpet in the room we were staying at very stained.

Clean, nice room, nice view, central

Good location for Tokyo central and Akasaka. Lots of restaurants and convenience stores. Easy to travel by underground well signposted. Opposite shrine and other interesting places. Very helpful and kind staff.

Only serve breakfast.

Serviço impecável. Funcionários atenciosos e fluentes em inglês.

平置きの駐車場がある

景色は良くない

The hotel location, the hotel, the room, the staff were all exceptional. The 24 hour a day service in English from staff was appreciated. The ability for the staff to reserve a taxi was also appreciated.

The only concern was the inconsistency with the water pressure resulting in the water becoming too hot or too cold during a shower.

Gute Lage und alles sehr sauber und ordentlich! Stil etwas plüschig- aber angenehm! Preis/Leistung im erträglichen Bereich! Personal sehr steif un förmlich! Lage in Asaksa - nur 9 min von der nächsten U-Bahn!

Sehr kleine Zimmer

子供が体調が悪くなり、タオルや水を用意してくださったりとても親切にしていただき助かりました。

子供が小さかったため、ベットをくっつけてもらえるかお願いしたのですが断られて他のホテルはやってもらえたので残念でした。

Amazing breakfast, very comfortable beds and pillows and the service was so welcoming and friendly. Hope to stay here again!

Breakfast and amenities are fantastic. Nice staff

Rooms look a bit tired

The breakfast, amenities and staff

It’s a bit tired

The staff were very helpful and the breakfasts

Distance frim transpirt

Very friendly, respectful and helpful staff.

The room was tiny and the entire hotel is old and dated. Like a 90's idea of an 80's hotel that was never improved. It is in serious need of refurbishment. Plastic cafeteria trays and plates and cups at breakfast. Breakfast quality could be much better for the price. Bathroom wasn't properly cleaned (found hair in various spots), and bath drain was clogged. No gym. Dark hallways. Staff didn't share breakfast or WiFi info with us at check-in. Threadbare curtains in our room (light shined through the bare spots). I don't understand how this hotel is rated higher than 8 on Booking.com. I travel frequently and this place is a 6 to 7 at best.

Location is a bit out of the way. Not far from the subway but 25 mins away from most major attractions.

Very basic hotel with extremely dark and dared rooms. Not bad but 4 stars is an exaggerated rating. Room was super small, with one bed side against the wall. Breakfast is expensive but mediocre. They even charge you per hour for early check in even if the room is ready and same for late check out $10 per hour. No iron in the room, only instant coffee in the room. No concierge service. No safe in the room.

Super friendly staff Location although not in one of the main touristy areas was still nice - train station 5min walk and 10min train ride to Shibuya + plenty of restaurants & shops nearby Rooms were clean

WiFi (in the room) was non existent Bed was pretty rock hard and pillow was awful Room was quite cramped Breakfast was average (from westerners perspective) and not worth the cost Shower wasn't great and temperature seemed to fluctuate a lot View from room was terrible

Good location, very clean.

Beds could have been better. Bathroom and bedroom on the small side.

Good location, reach breakfast.

The rooms are very dirty, in PH suite the furniture is damaged.

The attitude of staff is unfriendly