I’d read reviews and knew there was a divide between those who were thrilled and those who were appalled. By Canberra standards, this is one of the cheaper options and I was more than satisfied in terms of cheap motels. It’s residential with absolutely no street or surrounding noise. Parking is free and plentiful. The room I stayed in was decent in size with a queen sized bed, lounge, wifi that worked the entire time, microwave, bar fridge, bathroom stocked with products including shower cap etc. If you’re expecting a 5 star hotel, this is not the place for you. This is a cheap (and fairly old) motel with staff presenting it as best they can. Although I chose not to utilise it, daily housekeeping was provided and staff were definitely making beds, changing towels, emptying bins etc daily since I checked with those around me and also saw it happening as I came and went.

The thing that dissatisfied me was it sounded like the hot water system for the entire level was literally inside my room; obviously it wasn’t but that’s what it sounded like. Anytime anyone used their bathroom tap I could hear a clunk as the system turned on and off. This happened all day and also all night. It would have taken an extremely deep sleeper to sleep through the noise. I wore noise cancelling headphones playing white noise through them the entire 4 nights I was there yet was still woken multiple times (as an indication of how loud the “clunk” was). As stated in the description, the upper level can only be accessed by stairs. As is often the case in motel rooms, you’re sleeping 2m from the fridge which cuts in and out 24/7. As is not uncommon in cheap motels, the door base wasn’t exactly parallel with the floor, leaving a visible gap for noise and anything else to come under.

Nothing.

The property was not at all clean. Balcony was a dumpster for leaves. There were cobwebs around the doors to the balcony. The air conditioner was faulty. We raised the concerns with the employees and the reception didn’t seem to care. Totally disappointing experience with such a brand.

it has all the amenties including TV, fridge (with milk which is a huge bonus) a kettle with packets of sugar, tea and coffee. bed and pillows were very nice and comfy. very nice shower. plenty of fast wifi included. air conditioner was very good. for those driving there there is plenty of car parks, otherwise there are lots of buses that stop a short walk to hotel.

unfortunately the toilet in my room was making constant noise. but other than that, no major issues.

It was central

It was untidy with e-bikes littering the front of the property and there were old derelict cars in the car park

The room was comfy and clean, and in a good location.

We booked through booking.com and for some reason, there was no mention of our included breakfast, despite that being clear on my own email copy. The evening reception staff were unable to help, so it wasn't fixed until the morning of our breakfast. After all this hassle, the breakfast was extremely disappointing. Poor quality of items and poor variety, I have had better breakfasts in hostels. There was no hot food option. For the price you pay, I don't expect to have only white bread as an option. there was no alternative milks either, which is not inclusive of allergies.

Comfy bed, renovated bathroom, around the corner from food/shops

Good service. Room was nice and comfortable. My kids love it.

aircon was on in room when we arrived. Temp outside was only 10 degrees so it was nice to walk into a room that was warm. It was nice to know they clean rooms under covid rules. Hand sanitizer was in the room.

No breakfast available.

Great parking

Disability accommodation not good

Decent size room.Good parking.close to a good little shopping centre

It was just a room with no other facilities.meals Were non existent,not even a drink machine.

Clean room, everything worked and friendly helpful staff. Nice outlook across the courtyard. Overall very good value for money

Very noisy with other guests talking and yelling in the corridor all day and until quite late. No breakfast available and with no cooking facilities and with no close by shops or cafes, a bit of a problem.

Had a private balcony with a door down to the carpark which was a great plus. Price was great, the only thing that was a downside was that there was a dip in the bed which was quite uncomfortable. All and all it was a great experience!

There was a lump in the bed but I still slept fine

Room was clean and bed comfortable.

Curtains were broken. No information in room regarding TV use or heating and in fact this posed a problem as we later found that just using the remote control did not operate conditioner - there was a switch beside bed but until we got staff to come up to 'fix; the unit we were unaware of this switch. Very annoying was the fact that we booked room online a couple of days prior to arrival. A couple of hours out of our arrival we received a call telling us that we would need to be relocated to another of their motels as the hot water system at Tall Trees had burst. A quick check online of the other motel had terrible reviews and when we told them this they referred us to another of their motels which appeared to be a hostel. I stated that even though they had offered free breakfast and they wanted a quick reply I was not making any decision whilst on the road and we would come to Tall Trees and discuss On arrival we were miraculously informed that a room was available for us and that the hot water issue was in a separate building. We were rather dubious at the hot water story as by later that night the car parks were full and lights were on in the other building. Although only booked for one night our plans changed and the next morning I asked if we could stay another evening, possibly in the same room. I was instantly informed that they were fully booked. This was understandable to me and was not an issue. I then walked to my car and on the way back to my room - approximately 4 minutes, I was told that they were able to accommodate us in the same room. Fantastic but slightly curious. In fact they had THREE rooms that we could have. Wow! The person at reception was different from the ones when we first arrived so I asked him had the hot water system been fixed? Huh? You know, your hot water system burst and you couldn't accommodate people. No. There has been no problems with hot water. Very very weird.

I went to Canberra for a race and had nowhere to have a shower afterwards. The manager allowed me to return to the hotel after the race, after I had checked out, to have a shower in another clean room without any fee. I was very grateful.