SOP pelayanan kurang cukup memenuhi standar Hotel berbintang 4-5.

Meet my expectation for privacy Large room Feel like home

My bed quilt & blanket was dirty (there was blood stain) The glasses, plates and spoon in my room was dusty The furniture old & dusty The food not as delicious as before

The receptionist Medina was very nice and helpful.

The toilet is completely open to the rest of the room, no privacy whatsoever. The room allocated to me was right next to the mosque loudspeakers, so loud it was like being outside. I asked to change rooms which was done but after cancelling my 2 night stay to 1 I was told that my money would not be reimbursed.