We loved the whole experience at Omiya Ryokan. We had a spacious and generously proportioned corner room and had a lovely view over the village. The Kaiseki dinners and breakfasts were incredible and so carefully served. Omiya’s staff were lovely, and I want especially to mention Ishiyama-san for her wonderful help in making forward bookings and organising our suitcase to be sent onwards. She was always so smiling and patient. The ryokan’s onsen was beautiful and we enjoyed it every day, wearing our Omiya yukatas. The outside onsen foot-bath was a lovely touch.

poor sound isolation, you can hear steps loud from upstairs

Clean and big rooms, good quality beds, good bathroom products, massage chairs, and lounge.

limited communication. we had to constantly ask to find out information about certain services that the ryokan offered such as drop off or pick up to the ski resort or ability to use sister onsens etc. in my opinion, this information should be given at the time of check in to all guests.

food was great and the variety was awesome. the facilities on site such as onsen were also fantastic. the room was spacious and clean and the bed was comfortable. transport is provided to yamagata station, various slopes and also to the bus terminal.

really a minor issue but one staff did not seem friendly.

all staffs are friendly and welcoming except for the fat lady

they turn off lights in lounge area at 9pm

conveniently close to Zao Resort, and quiet

N/A

amazing location, historic& Japanese building, cozy rooms, comfortable. staff amazing and helpful despite they don’t speak very good English

Truly an amazing experience. Dinner was amazing. Very friendly and accommodating staff.