The location was just incredible. Our room opened up to the gorge.. Hard to describe, but we were just above this incredible canyon. It did mean that very often there were tourists right outside our door, but really it was one of the prettiest spots in the city. The "restaurant street" is right behind the hotel, so that helps too. Breakfast was a basic cold cuts /yoghurt/fruit spread. Could have been better for sure.

Breakfast!

convenient place, friendly staff

The place was magical. The hotel is in a great location, and you are part of the old town. Amazing experience. The room was spacious; the people at the hotel super nice and very helpful. I fully recommend this Hotel .

NOTHING.... it was amazing.

the staff made this trip special. the front desk couldn’t have been kinder or more helpful

it didn’t feel as clean as it could have been and the upstairs bed was uncomfortable

the room and view from outside are excellent. all the staffs are so helpful

nothing

The location was stunning, the hotel is on the edge of the ravine looking across at cave dwellings. The room was in an incredibly old structure but was ultra modern, comfortable and sophisticated. We loved our stay. Matera is incredible… like no place we have ever seen. Incredibly ancient, great food and a relaxing location. The highlight of our stay was the staff. They picked us up from a free parking lot and drove us to within 100-ft of the lobby. They used WhatsApp for us to conveniently interact and we used this process for top notch concierge services. They recommended restaurants and booked reservations, helped us reserve massage and spa at Aquatico (incredible!), picked us up and transported us back if we were tired from climbing hills, helped us locate an open pharmacy on a Sunday, and drove us across town for a cooking lesson. They were incredible! Special shout out to Roberto who was our English speaking concierge and go to guy!

Nothing. Our stay was perfection.

Authentic and quirky

nothing

Everything about it! a little treasure in Matera

excellent location

the staff were absolutely lovely and excellent really helpful

Great location, beautiful room, perfect host.

Everything. Great rooms with character and amazing views. Staff so friendly and attentive with good advice. Free shuttle from car park worked well. Best value for money we found across our six destinations in Puglia.

Everything was excellent.

Great view in front of the room. Nice quiet location.

Room is hugh but bathroom is very small, old, moldy and cheap decoration.

The location was superb - really unique, away from the crowds and above the gorge. No passing traffic. The breakfast was excellent and cheerfully served. I need a gluten-free diet and I was impressed with how I was looked after. We had a room in a cave, fully equipped and cool in the heat emergency. The hotel provided pick-up to and from the railway station. All of the historic centre is within walking distance and there is a circular bus route nearby.

The only problem was that workmen were on site. The room we were allocated was therefore too noisy, but the hotel moved promptly after we had complained.

The location was amazing. We liked the decoration and feel of the property.

I liked everything about the property.

The rooms were clean. The location was good, not too crowded but have short paths and stairs leading to the restaurants. Breakfast was simple but nice. Matteo at the Front Office was also very helpful from start to end.

The water was finished in our roon at 12 noon.

room has an excellent design

reception and breakfast service was just average

Excellent location. Lovely staff. Outstanding view. Great free transfer from car park. Very good breakfast.

Not

beautiful room in an amazing setting. friendly staff.

nothing worth mentioning

location, staff and quiet for sleeping. spacious room

breakfast was average, room needed a few repairs

Our "room" was really a suite of attached caves(!), plus a sleeping loft. There were two bathrooms, one of which was handicapped accessible. While there was only one small window, when you stepped outside of our door, we experienced an incredible view of the canyon and opposite side of the mountainous terrain (with caves). Breakfast was extremely generous and varied, with meats, cheeses, a wide selection of ripe fruit, pastries, juices and coffees. They even had hard boiled eggs. (Eggs and poultry products seem to be a rarity in Puglia and Basilicata). We were able to eat on on their outdoor terrace with the wonderful view! The location is in walking distance from many restaurants. The hotel offered free shuttle from the car parking area to the hotel on arrival and departure, and even took us to a pharmacy in the modern part of town to get Covid tests, which the US requires for reentry.

Can't think of a thing. The hosts were very accommodating, especially since the entire historic area is closed to visitor traffic.