Bar was non alcoholic. Picture shows a bar. Place was tired needs major upgrades Poor language skills by the staff

I liked the shower, but when I arrived the toilet had NO paper in it so I had to ask, the restaurant only served pizza & pasta dishes, even a full breakfast had vegan sausages, No Bacon & No Brown Bread, how bad does it have to get…..

Everything, I had booked and paid for a double room a month prior to my visit, but when I turned up I was shown to a twin room & it was only when I created a fuss was I offered a double room but the state of the room made me wonder if I had done the right thing, the room was dirty, there were cobwebs hanging of the light shades, the glass light fittings were caked in dust, not a small amount but thick with dust as if it had not been cleaned for months, the carpet in the bedroom looked like it had been recently changed but was that thick a pile you had to put your full weight on the door to open it, so much so that the screws in the hinges on room 7 were coming of the door surround & the door was buckling because of the screws in the top hinge were being held tight n the bottom screws were coming out of the framework as you tried to open or close the door, the supplied glasses in the room had water stain marks on them as if the last occupants had had a drink but left water in the glass & it had evaporated in the glass, there were also finger prints on the glasses, they advertise a smart tv + streaming service, this was not the case as my room had a 19” tv which was impossible to watch from the bed as the screen was so small, I went down for a drink at the so called bar to be told it was a non alcoholic drinks only bar, that caught myself and a couple of other guests out & as we did not know the area, we could not get a drink to unwind after a bad experience with the room & had I arrived earlier in the day I would have cancelled and gone elsewhere, but it was late evening n I needed my sleep having driven for 8 hours that day…

The welcome on arrival, the staff in general, breakfast was great: For the price- exceptional.

Road noise: but we were aware of this before booking.

Friendly, accommodating staff. Clean room and good breakfast.

The Hotel was absolutely awful NO FOOD & NO DRINKS room had marks on the walls full of dust I NEED MY MONEY BACK.

As above

the exit door

it did not really exist - it had no reception - big signs outside said it was under new management - we eventually found an unsigned open door - went up a flight of stairs and found a landing with a table and two room keys in a bowl - sounds of occupancy from a room along a dark corridor. We left the building and walked around to try to find any sort of real entrance. We gave up and drove south to Paisley and booked a room in another hotel.

The hotel was on our route and was clean

The room was at the front of the hotel and rather noisy. The Hotel is being altered and I feel will be much better once updated

Despite arriving half an hour after the booking in time the hotel was locked. We asked some workmen if they could contact somebody for us. We were told that the owner was away and had left someone else in charge, and they would contact them. A little while later the door was unlocked. The lady who unlocked the door didn't open it or apologise. We were told that the only options for dinner were pizza or burger. We went to the room, which smelled damp and the bathroom wasn't suitable for our disabled parents. We found another hotel nearby and left.