nothing

building looks as though it is falling down. shoddy building and finishes. cracks everywhere. dusty. no mirror in bathroom. our door to balcony did not close properly.

Everything.... The service was very nice the room was very clean and neat

There was nothing not to like

The price. The pool.

Location. Noise.

The ambiance is great.

They should improve on the quality of their food.

The bed was comfortable

The Bathroom was not properly cleaned

clean and comfortable. great staff

noisy and actually far from the airport

low priced accommodation.

cannot really complain because of the low-cost, but: - rooms are not well maintained - location (utewala) is bad - noisy - breakfast buffet

The beds were comfortable but due to the amount of noise you couldn't sleep.

The location was awful due to the road works and the volume of traffic. It was a very noisy hotel, not only from the streets outside but from within. Music on until 3.30am then a Cockerell started. If you want peace and relaxation don't go. The food was terrible. For a 4 star hotel I expected better.

None

1. Location is not easy to find. Entrance not easy to identify. 2. Room with bad finishing... You should visit the locations that you are associated with. 3. Options at breakfast very limited: tea or coffee or juice, not two. Omelette but no bread while I was offered a cake to eat with the omelette. Everything was done away and served away. 4. In the bathroom, everything is so low that I am convinced that this is not a standard for adult facility.

The meals were everything I’d imagine

Location

Only the receptionist was able to help or cooperate.

All the other staffs are not cooperative The rooms are too noisy due to the flights, traffic, night clubs and next door noise. ( no sound proof) Too much mosquitoes in the room and previous guests were killed the mosquitos on the wall but never cleaned. The bathroom is not completely fixed after construction water is leaking from the piston of the comed. No much channels are provided in the TV. WiFi was down specially in the night. The food was not delicious and the price are too high.

Charged twice for room on my credit card. They could not resolve problem. Had to stop payment. Still unresolved. 😕

The staff was really good and they helped me with everything, especially Winnie.

The place was a bit noisy during the night. With music being played

very nice, modern place very nice staff Alpha the cook amazing guy.

Noisy because of matatus at the morning