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Lejos del centro (aunque muy cerca del metro) y el ventilador roto

Location

Dirty room when we arrived. Dangerous area

Een goed bed. De communicatie met Booking.com was goed.

De rookmelder was weg en de zeepdispenser in de badkamer was verdwenen. Jammer dat er van die harde stoelen waren

Очень понравилось расположение. Железнодорожный вокзал Миди в одной остановке на метро, метро в трёх минутах ходьбы от апартаментов. Рядом магазины, В центр с достопримечательностями можно добраться пешком. Горячая вода была всегда. Отопление тоже. Телевизор, плита, вытяжка - всё работало. Очень хорошо, что можно оставить багаж в офисе апартаментов, если приехал раньше времени заселения. Очень милая девушка в офисе угостила нас кофе и фруктами. Коды от входных дверей в подъезд и комнату были отправлены вовремя и были верны. Перед поездкой читала не очень хорошие отзывы об этом месте проживания и беспокоилась. Но всё у нас было хорошо. Отрицательные отзывы не оправдались. Или может просто на мелочи мы не обращали внимание.

Проживали втроём. У нас с мужем была очень удобная кровать. Подруга спала на диване и говорила, что диван не очень удобный. И спать пришлось на не разложенном диване. Разложить невозможно диван. Мешает кухонный стол.

L’immobile si può definire uno studio apartment e si trova al terzo piano , la posizione è buona , vicino alla struttura troverete la metro e a pochi minuti a piedi si può arrivare al centro . Posizione ottimale

La location è buona ma durante la notte la zona è circondata da senza tetto e alcolizzati , La struttura al non era pulita , lenzuola non cambiate , lava stoviglie sudicia , e la mensola del soggiorno era collassata , da considerare la caldaia dentro la stanza da letto e la mini doccia attaccata al letto , purtroppo a causa delle tubature vicino la stanza da letto , si può avvertire una terribile puzza . Ad ogni modo passabile per uno o due giorni al massimo .

La cama era comodísima y el departamento estaba muy bien equipado, con refrigerador, lavadora e incluso un lavavajillas.

No tenía ascensor

Almost nothing.

The flat was totally unclean and dirty. They did not provide any slippers. Plus, the microwave didn’t work. We asked for slippers and cleaning, but they refused. The staff wasn’t helpful. And the point is, the checkout time is 11.00 and the checkin time is 16.00. For the whole of 5 hours, I guess they did nothing in the room as we found it extremely dirty. The only positive side is, the flat is large enough for 3/4 people. Also, there was no elevator to the top floor. Finally, they didn’t refill anything in the room!

Розташування, наявність кухні. Можливість поселення без персоналу.

Часткові пошкодження, які створюють дискомфорт і потребують дрібного ремонту. Погана звукоізоляція.

L’emplacement

La porte qui claque à l’entrée et le fait que c’était très bruyant

Our Experience is bad as they allocated 2nd floor flat and there was no Lift or Escalator

Our Experience is bad as they allocated 2nd floor flat and there was no Lift or Escalator

Location was good

When we entered the room, we encountered a used and still wet towel. We were very disturbed in terms of hygiene. A fan with its cover broken and covered in dust was placed on a shelf. There was an inconvenient distance between the toilet, shower and sink. We would come out of the toilet, walk across the room and wash our hands. The shower cabin was transparent and could see the whole room. We had a hard time as a family. Someone constantly had to turn away or close their eyes while someone was taking a shower. The folding bed was terrible. It was no different than lying on springs. We had an uncomfortable accommodation experience.

Posizione centrale

Mancano gli armadi nella stanza, pochi utensili, finestra da riparare, guarnizione doccia da riparare, caldaia ogni tanto va in blocco, pulizia da migliorare all'interno dello stabile

Estaba habilitado para 8 personas y pagamos por 9, nos enviaron mal el código de entrada al edificio y esperamos 4 horas en la calle con todas nuestras maletas hasta las 3 de la mañana y nos robaron dinero desde las billeteras en una de las habitaciones

Konakladığımız daire yeterince temiz değildi. Asansör olmadığı için bavul taşımak çok zor.

Lo único que destaco de este alojamiento es su ubicación.

Cuando llevábamos menos de 24 horas en el alojamiento se rompió la caldera, nos quedamos durante TODA la estancia (5 días) sin calefacción y sin agua caliente!! El agente con el que hablábamos por WhatsApp no nos solucionó nada, no vino nadie a ver la caldera, ni tampoco nos trajeron mantas, no había ninguna y hacía un frío horrible por las noches…

La ubicación

La. Puerta del baño mala, no se podia cerrar, la ducha sucia y con la puerta mala y el calentador de agua dentro del baño con el riesgo por inhalación de gas o similarea. Pero lo mas decepcionante fue cero respuesta a laa preguntas que le haciamos.

Nada, no era lo reservado

Reservamos una habitación para 4 personas y nos dieron una para 2 personas sin calefacción ni agua caliente.

Panne de chauffage le premier jour Pas de réparation avant 1 semaine J ai réparé moi-même Couvert pour 1 personne Code d accès ne fonctionne plus apres 1 semaine

Me gusto que estaba prácticamente cerca

No me gusto la falta de material (pone electrodomésticos que tiene el apartamento y no los había, como el horno) y poca atención en cuanto al cliente (pedimos técnico para arreglar la caldera que se rompió y tuvimos que averiguarnos nosotros mismos para poder ducharnos El código de la puerta principal no iba, menos mal que el de la habitación si funcionaba bien. La tapa del vater estaba rota. Se no tenían cubierto con chapa los tubos de la caldera

Nothing ,cramped wooden steps ,no lift ,if you have luggage you will die to climb to 4th floor .Stinky washroom ,no exhaust fan in the bathroom ,0 ventilation,better avoid this place ,much better places available less than this cost .

No lift (which should informed prior to decide ) No exhaust fan in bathroom ,some Drinage water is over flowed from bathroom drain . No basic utensils No shops nearby

Bedbugs!! The place was infested with bedbugs, the furniture was broken and everything was very dusty.

Todo

Nada

Emplacement

Le chauffage et l’eau chaude était compliqué à mettre en marche. Appartement qui mériterait quelques travaux d’entretien. Pas de fourchettes à disposition

The location is good, easy to reach the center.

Second night, our bed was in water, leaking from the ceiling. We got No help from the person in charge. Plus all of the building smelled like weed Doesnt recommend it to anyone

Rien

Tout

Tuvimos un problema con la calefacción y no pudimos contactar con nadie que nos ayudase

Principal door has issues to open it. Some objects in the room fall, like paintings, coat racks. The shower door could not be closed.

The location was great, close to supermarkets, restaurants, public transport.

The dishwasher wasn’t working. The water heater was not working properly- the water in the shower was coming out either too hot or too cold, and was switching from hot to cold on its own. We tried several settings on the boiler but nothing worked. We had to heat the water in a big pot on the electric stove, and carry to the shower, which was very very irritating. The bathroom door is about to fall off, it doesnt close, and you can tell it’s been like that for long because the floor is totally scraped due to forcefully opening the door. The heater in the bathroom came off, we pushed it back into the wall. I kindly suggest these issues are fixed, it feels the owner doesnt bother about the maintenance of this apartment, which is a pitty because i was really looking forward to my stay here.

I have had the worst accommodation experience ever with Smartflats. When we arrived in the evening, the room was not clean and there was no heating and no hot water. The door accessing to the heater was open so it looked like someone had looked at the heater before (so I suspect they already knew there was a problem with it). I immediately called Smartflats and exchanged via the WhatsApp service as they requested to inform them of the situation and ask for a change of room or someone to come fix it. They did absolutely nothing, and asked "for my patience" while they were dealing with the request. In fact, they gave me an instruction to try to fix it but then water started leaking from the heater. I could not let my mother who came from abroad sleep in such a cold room in the end of December in Brussels and had to book a hotel elsewhere. Smartflats has never replied to me (even trying to find a solution for the second night) and refused to give me my money back despite them not fulfilling their part of the contract. I paid €207 for a freezing and dirty room I did not use. You can see my screenshots as proof of what I have described. Smartflats is a fraudulent company that should either dramatically change or be shut down. I have denounced them to the Belgian federal police for fraud. It is unbelievable that they are still operating and Booking.com bear a big responsibility for working with them and offering their accommodation. I have decided after this experience to shut down my account with Booking.com and not resort to their services again. It took me over 5 phone calls with customer services, explaining every time what had happened to a different person to get only €50 back from Booking and they refused to offer a solution like a reimbursement or even a voucher for another booking. Extremely disappointing customer service both for Smartflats and Booking.

Lo que más me gustó fue la calefacción ya que funcionaba correctamente y el piso estaba muy cálido.

No me gustó la limpieza del piso y concretamente la del baño, tampoco había armarios y el extractor de la cocina no tiene salida de humos. La puerta de la entrada al bloque se abría sola y por la noche cuando cambiaban los carros de las sábanas hacían bastante ruido concretamente a las 04:00 de la mañana.