As soon as we got to the hotel, we were immediately accommodated by the staff. They informed us that standard check-in is at 3pm but they were nice enough to allow us to check-in by 12nn. The room was big and spacious. There was a big open closet with hangers and iron (and iron board). The room also has a kettle with complimentary coffee and tea. It's also nice of the hotel to have a pitcher of water and instructions as where we can refill it. Plus points that it has access to a mall which was so convenient when you need to buy something. The staff also knew that it was our wedding anniversary so they gave us a cupcake with a note! Lastly, they have an allotted free parking area for guests who checked in the hotel. Overall, we liked our stay in this hotel.

At the moment, the hotel is located in an area surrounded by construction. While you won't hear any noise from it, you'd need to take a detour to some closed roads. Also, the area is not in the main road where most of the restaurants and shops are. In terms of facilities, they could add more (and perhaps bigger) trash bins in the room. The trash bin in our room was also broken.

It’s clean ,quite and comfy place.

The only thing I don’t like this place is there buffet way too expensive with few options is not just worth especially for a big family.

Proximity of location to SM mall

None

location and front desk staff as well as restaurant manager (for buffet).

one of the servers during the buffet somehow does not know what ginger tea is. she kept pushing for turmeric. I even used the local dialect term for ginger.

Location, Staff, Breakfast foods, Cleanliness of the vicinity and rooms. etc.

It is new and by SM mall they have a special access to the mall

The pick and drop off too crowded with traffic.. for the service the calling them is hopeless took them so long to answer the calls.. and action I had to call them and even verbally told to replace the empty conditioner..

Front desk staff are not courteous. No sense of customer service.

Front desk staff poor customer service. High price and lousy breakfasrlt menu

Everything was very good. I like this hotel.

Above and beyond customer service rating. Front desk personnel, concierge service, housekeeping, safety and security personnel as well as dining and wait staff were all courteous, personable and professional. Customers were treated like family instead of guests and I will more than likely book my stay in this hotel again next year when I visit Bacolod City, Philippines again,

The first day was a little frustrating because the bathroom area was poorly draining when I took a shower and water flooded the entire bathroom floor. However, I called the front desk for maintenance service and the issue was quickly addressed. I really appreciate the rapid response and how the matter was promptly resolved.

Awesome breakfast buffet.

None

I had a very pleasant stay here fo 8 nights in a Junior Suite. I particularly loved the location. It is conveniently located and connected to the SM Mall. The staff were all very nice. Housekeeping was awesome. For years, I had been wondering why hotels would display signs "Save the planet and conserve water"...with the simplest of instructions to leave towels on the floor or tub when you need fresh ones and 99% of the housekeeping staff were oblivious to this reminder - but Park Inn housekeeping knew what they were doing. For the duration of my stay ... they never once took my clean towel that was hung on the rail. They only replaced the ones I placed on the floor. I have stayed in 2 more hotels (Makati) for 10 days during this trip and my towels were always replaced daily. Like I said ... so many housekeeping staff are oblivious to their own guidelines and reminders. I also liked my window view ...even though I only get to enjoy the glittering ocean from a distance during late afternoon/early evening.

Lack of drawers was a bit of a let down. I did not like to hang all of my clothes or leave them in my suitcases for 8 nights and the open display unit is not really very private to stack shirts or other clothing. I like to put night dress or underwear in drawers and not on display. Also, lack of USB ports. I did not see any.

The property itself is good. Perfect location. Great and clean facility.

We just don’t like the service especially during breakfast. The staff at the restaurant doesn’t seem happy to what they are doing. They don’t assist guest like what other hotels did. It’s just sad because Bacolod is known for the city of smile but sad to say some staffs didn’t do their best. But we are happy with the effort of housekeeping department. Housekeeper “EDWARD” who did a great service and hospitality during our entire stay. Kudos to him for always smiling and greeting guests.

Breakfast was good,Location is great next to shopping centre

New cutlery at the restaurant

The staff were accommodating, polite.

None at all

the cleanliness, the staff, the room, the swimming pool and the hotel is connected to SM Mall.

nothing

Excellent in every way

Location, facilities, friendly staff, very very clean

They could improve their breakfast buffet selection

Very accessible. Room was very comfy. Staff were very friendly. Breakfast was delicious.

Nothing. Keep it up!

Very clean and the staff are amazing.

All good.

The bed was comfy, the aircon was cool, the smart TV was user-friendly, and the overall set-up of the room was spacious and very nice.

The water heater (thermos) didn't smell nice so I opted not to use it.

Used to be a great location within the SM City complex but now parking is a premium because large chunks of parking space are turned into buildings- one a university!!! Next to a mall!!! So during cars are parked on the side of the road which is already narrow as most SM mall have it. I bumped into a car that was valet-parked because it blocked the way and I tried to go to the other lane which obviously faced oncoming traffic. The parked pickup truck had a protruding bumper and scratched my side 2/3 of the way. What a nightmare.

Crowded. Parking is a mess. When busy they did not seem to consider that I stayed there a month in February and 37 days this Aug-Sept. Took ages for a bellboy.

Great

None

What I really liked about this property is how clean and how new it is and how it is connected to SM Bacolod. So, if you don’t like the food at the hotel, you can simply go through the door at the ground floor which connects it to the mall. The breakfast buffet is superb. The people are very, very friendly and helpful. It’s centrally located within the city. You can book a Grab to anywhere. The rooms are super clean and has all the amenities you need.

What I didn’t like about the property is that there was only 1 restaurant. Perhaps having another resto would be nice.

Everything as great and simply amazing 🤩 great staff and exceptional customer service. Breakfast was very good. Can eat as much as you want. Thank you very much.

There was not anything we didn’t like

Convenient and new

Very rigid check in time? Requested for earlier check in? End out we need to stay out for half a day?

Location is pretty good

For the price I paid, it didn’t include breakfast

Location is great, rooms are clean and tidy, staff are helpful and the shortcut to the mall is so convenient!

May be adding a sofa in the deluxe double rooms rather than a big table and chair will be more convenient but overall, everything is good!