Not my usual expectation of a Marriot property. On the outdated side. Bed was lumpy, nothing fancy or unique about the property. No WOW factor like other Marriot properties I've stayed. Breakfast was better than most continental breakfast. Convenient location and safe. Staff was friendly. Pillows were excellent. Free parking is a huge plus!

Wonderful facility, service and cleanliness as well as food served at conference and restaurant. Front desk clerk was a little snarky about booking on Expedia but that was the only bad spot.

The rooms were very clean and the staff was very accommodating. Very busy hotel . Lots of people and lots of activities.

Everything

Thank you!

Quiet, clean, very friendly staff

Awesome time!

Great hotel

Well we stayed here for a night… rooms were cozy however the service was less than average we had two double queen rooms booked. When we entered we had only one water bottle (600 ml) for 4 of us in each room. No foot ware/slippers were provided.. for handwashing just a tiny soap bar. When we inquired regarding water bottles on front desk the person he handed over 100 ml bottol and said that’s all he can do as it’s hotel policy. We were expecting enough water for 4 people as they knew the bookings in advance as water is basic necessity. Never came across this kind of policy in such highly reputed place

Have stayed at the Marriott Chicago Schaumburg in the past. Always a great experience. Everything you need is right there accommodations were excellent staff very friendly. I mentioned to Elizabeth at the desk about the lotion in the room and how great it smelled and she gave me a little one to take home! I’ll be back.

Nice

Nice staff at the front desk. Kudos to the shuttle driver for helping us get to the bus station on time, and for the advice on how to best get to downtown on the train.

Very clean and staff are very pleasant

Amazon experience

Perfection at its best

The room was nice and clean. The hotel seemed very quiet for a Saturday night which was great! The beds and pillows were very comfortable. I’d definitely stay here again.

Hot tub and pool we're great. Fridge in the room was broken and we lost all of our leftovers as a result.

Great

Great customer service. Easy and quick checkin.

Very convenient and quiet

Beautiful rooms and friendly staff! I really enjoyed my stay here at the Marriott.

I love this hotel, always presentable and friendly. Although I was a bit annoyed at how noisey it was due to so many kids. Running and yelling going down the halls, you had kids playing around in the elevators. I hope next time the hotel is more strict about quiet time when it comes to situations where there will be so many kids.

The room is clean, and the housekeeping is cordial. The front deck was acted professionally and help out with check in when we got to the hotel early in the morning. We had wonderful staying at the Marriott Chicago Schaumburg.

Good

Nice place, I love it!

We love this hotel. Everything is super clean, the pool is massive. Breakfasts are great as well.

Was very close to everything and nice, clean, and modern. Would stay here again.

Drain was stucted, Dirty Bathroom,

where do I start? lets go with check in. when I arrived to the property i wasn't greeted properly at all. I said hello I' here to check in and the front desk didn't greet me or even say hello. She said what' your last name can i see your id and debit card. she then asked if i needed a single or double beds i said i have the kids with me i need two beds. Shen then asked me did i have a preference on the floor i implied it didn't matter as long as i have two beds. she then told me to put my debit card in machine for incidentals. I then received a notification from my bank stating i was changed 458.72 so that's when i was confused. I then asked why am i being change so much when I paid for the room already. After doing research they noticed the made a mistake and refunded my funds(its going to take 5-7 business days). I then proceeded to the room just to take one foot in the door to notice it was a room with only one bed. Now I' getting really frustrated because i told her multiple times i needed two beds. I proceed to go downstairs to left her know she gave me one bed room. She didn't apologize she didn't say anything but asked the key fixed it and gave the key back without apologizing again. All of this before even starting the stay is outrageous. Next we get settled into our room and later head down to the pool area. we over hear other families complaining about the staff and security being rude but we were so fed up we didn't even want to engage. (i will continue but it cut

I wish that heaven had visting hours.

This is my go to hotel always! The service is impeccable. I feel so relaxed, the pool and gym are great. Although the breakfast can be improved, the staff and food is good!

Room 604 had a constant humming noise from, I guess the hvac in room 606. It made sleeping a terrible experience. The room smelt like cheap perfume that made me wonder what they were trying to cover up.