The property was not maintained. The property should explain the in-room bathrooms better. I have never stayed at a property with such a non-private tiny bathroom. The property should explain there is only 1 option for prepaid breakfast. The in-room microwave was filthy. You get what you pay for so this was 2 out of 5 for me. The employees were nice. The food was good.

Carpet in room was soaking wet for 2 days, nothing was done about it either.

The location, the building, and the room were great. It was so comfy and very clean.! Only thing was for breakfast it took a while to get attended to. Got to breakfast around 10:30am, didn’t get help until 10:50am and were told we couldn’t order breakfast anymore.

Love the hotel and the property, beach view was awesome, only thing was the ac unit was leaking inside so it was wet all around the window couldn’t stand there because it was wet but other than that love it

Great food and pool area is awesome with bar live music and karaoke at night was really nice and fun

In all of our interactions the staff was completely indifferent. They could care less whether we were there or not. We booked (and paid extra on Hotels site) a king bed but when we got to our room it was two queens. Called the front desk and they said they would move us the following day. Checked with them three times the next day and it was always “we will call you when your room is ready”. Well it was never ready. The pool bar was pitiful, no fun no smiles, nothing. Room was clean and bed was comfortable albeit smaller than what we wanted. Hotel is overall old and it looks like they painted and put new carpet but that’s it. We booked two nights out of our 6 in SPI and so glad we were only there for 2. Moved next door to Margaritaville. Soooooo much better. Room is 1000times nicer, friendly staff, and close to same price. Do yourself a favor and skip the sad Holiday Inn Resort. Not with the time or money.

Property is old. This is not a “resort”. The amenities here do not warrant the high room rates. At the time of our stay, a large group was allowed to commandeer all public areas; and my 4 person family group was made to feel uncomfortable. When I made my reservation, I was sent an email that suggested that I would be well taken care of and provided for. Not the case. For $300+ a night, I thought beach umbrellas and chairs would be included. Not. An outside contractor had to be contacted and they didn’t answer the phone. Only 2 Kcups were provided in the room. Any additional had to be requested. Ice machines were not working. Bagged ice had to be bought. The size of the room and bathroom are equivalent to places that charge less than half this rate. Very disappointing. I would not recommend this Holiday Inn to anyone.

Our room was clean and staff was great was a busy weekend overall was a good stay. Property could use some updating but as with anything on the coast the moisture is hard on everything

The property needs a lot of maintenance. The room was very tight and bathroom had rusted and broken tile, walls and floors. It just need some love!

Close to shops excellent clean and beds comfy

Breakfast excelent 😋

Chill, comfy beds, right next to beach, loved it

Good place. Right on the beach and great bars on premises.

Exellent customer care.

Did not like that the hallways and the elevator did not have A/C. It had a good environment and atmosphere felt nice waking up with the ocean view.

Lots of fun

This place is beautiful and clean. Lots to do in area.

My night was disappointing because at 2am, were a fire alarm that scared all my family and we had to run out quickly, and was a false alarm. No body gave us any information about it, no body apologize for that, and no body care about all guest. In that extraordinary situations, manager personal must be there making an extraordinary job. for $250 without breakfast included, i was hoping a little bit more.

Overall it was an okay star. Great location and amenities. We were placed in tower B and the lobby where you catch the elevator has a broken air conditioner. There was no air and it is very humid and smelled bad. The carpets in the room also smell damp. Building needs to be remodeled.

Great

N/A

All was ready when we arrived

Relaxing

I recently stayed at this hotel, and it was one of the most disappointing experiences I've had in a long time. The property is in desperate need of remodeling, as it shows its age in the worst possible ways. The most concerning issue was the severe problem with humidity and mold in the rooms. As soon as I walked in, I was greeted by a strong musty odor, and upon closer inspection, I noticed mold on the walls. The air felt damp, and the overall cleanliness of the room was questionable at best. The sight of mold was not only disgusting but also made me worry about the potential health risks of staying in such an environment. The hotel's age is apparent in every aspect, from the outdated furnishings to the worn-out carpets. The lack of proper maintenance and care is obvious, and it significantly detracts from the overall experience. I would not recommend staying here until the hotel undergoes a complete and thorough remodeling. The current state of the rooms, with their humidity and mold issues, makes for an uncomfortable and unhealthy stay. It's clear that this hotel is long overdue for some serious attention and renovation.

Enjoyed our stay. We did have a few issues with the the room but the staff tried to fix them the best they could. Our ac unit was leaking water so floor near the ac was always wet and the mini fridge didn’t cool that well.

Do not add a breakfast on your booking, coz only one food option comes with adding breakfast.

The beds were not queen size, they were full size. There was only 1 lamp for the whole room,table in room was very small, toilet was almost hit when you open bathroom door, very very cramped. Not really a resort at all. Pool is only 3ft deep. Breakfast is not included. $65 to rent 2 chairs/umbrella for beach. Pictures are VERY deceiving.

I was very disappointed that my shower did not work properly and no hot water. Our towels had hair in it. And the tv was also not working properly.just wasn’t what I expected.

The pool area was great, staff were nice. Beware there are a lot of taxes and fees beyond what you pay Expedia.

I would stay here again if I’m on a budget

Very long line to check in only 2 people checking folks in

Older property. Rooms very nice & clean. Pools are ok. Beach is awesome and proximity it perfect.