Staff are super friendly and helpful

The hotel was centered between my convention site, walter Washington convention and the Washington mall. Thus the convention and site seeing where both a very walkable

Very nice hotel a 10 minute walk from the National Mall. Rooms were spotless, as was the rest of the hotel. The pool was great at the end of a hot day walking around all the museums! The only quibbles were that if the booking is for 3 people, why only provide 2 glasses/coffees etc. We immediately had to ask for more. Also, in this day and age, I can't see why a hotel doesn't offer a basic free WiFi service in rooms, and charge if people want a faster one. $12.95 a day for WiFi seems excessive!

The staff was exceptionally helpful.

All was amazing

First of all, first contact the customer service was amazing. The room and property clean. I would definitely come back again.

Nice to stay in, on the details in Expedia says free breakfast yet it isn't but not a bad place.

The hotel staff was welcoming and kind. They provided detailed service offer and accommodated my request to check out after 11:00am. I really appreciate their kindness.

First time staying at this hotel - very luxurious. We had a beautiful view of the city outside which I appreciated. Everything was very clean and organized. Only upsetting thing was one of the front-desk ladies gave me a bit of attitude when I was asking some “beginner” questions. First time traveling solo and expected some understanding but it’s fine, their other staff member was much friendlier in answering my questions.

Great Hotel, would stay here again. Close to museums, clean hotel and rooms. Welcomed staff, great gym area, clean pool, starbucks coffe and great restaurant for breakfast, dinner, drinks.

Good time

Great location. Good service

Convenient location, Nice Swimming pool

The staff and rooms were great! Everything was so clean. And a huge added bonus was the Starbucks on site!

Went on vacation with my wife and son and stayed for four nights. The location is excellent! Convenient to the monuments and museums. Lots of dining options too. The staff was very friendly and always willing to help. We had an excellent stay and would highly recommend this hotel for a family vacation or business trip.

This was a very conveniently located hotel close to the metro. It was clean and staff was friendly.

Convenience in location and good service

The staff across the board were top notch!

Ok. Nice new rooms. Pool heat wasn't on Gymn is nice. Staff was friendly, especially Guyanese woman whos name started woth T. The water bottle filler in gymn perfect. valet nice. bellmen nice. housekeeping nice. only minus was that i had to ask for towels everyday. they were always short.

Too many children running, screaming and playng in the hallways day and NIGHT.

Very convenient to all attractions. Right next to metro station. Food options within 10min walk.

The staff was friendly very accommodating. Great location.

The hotel staff, including the bellhop and front desk team, were very helpful throughout my stay. While there isn't a concierge, any issues with the room were promptly resolved. The hotel was quiet, allowing me to rest well, and its central location made it easy to access everything nearby. However, I did encounter a few issues with the M Club. The room keys were changed without notification, leading to being locked out until I resolved it with the front desk. Although we eventually regained access after some discussion, the lounge was often understocked and had a more limited range of offerings compared to other club lounges I’ve experienced.

It was convenient location and the service was great

Wonderful central location. Starbucks and restaurant/bar onsite. Hotel room was clean and exactly what we needed for a weekend in DC.

Very accommodating

One of the nicest places we've stayed. Easy to find, valet parking was simple (albeit expensive $50 per night). Rooms were super clean, comfy beds/pillows/sheets. Nice shower. Everything you'd need during a stay. It is a really nice facility! That being said, we've never encountered 'destination fees' before so that was a bit of a surprise. We booked online at one price then with the added fees and parking and tax for each adding to over $90 per night. Some folks may not care but it's a little harder on some travelers on a budget. Corporate customers just sign the screen and move on to their next meeting/conference. A 4-star hotel shouldn't need to hide simple in-room wi-fi behind a pay wall and call it 'Destination fees' and/or using that $25 for food/drinks that we don't need (which aren't redeemable on day of checkout anyway) is a bit of a cash grab opportunity, in my opinion. Then again, it's in a place where a lot money is, DC. All in all, the hotel is great, staff was polite and was ready to help with any request. Just didn't really dig extra fees for crap that should be included for the price. I blame corporate and it's probably just accepted in that business. Especially in an area full of suits. We had to book somewhere to attend a concert at nearby Capital One Arena. Overall, it was a great experience, monetarily, not so much. Didn't even use the gym or pool or other amenities. But I'm sure they were nice too.

The property is in a great position and area, within walking distance of many shops.

Great location in the heart of DC.

Beautiful hotel with great staff

excellent

We had an amazing experience there. They provided us tickets for tours, complementary waters and a $25 credit, which was amazing to Towards food