Grand Sheraton is a great central place to stay in downtown Seattle. Don’t love the new destination fee.

Only complaint, pillows were terrible.

Beautiful stay this hotel had everything that we needed and it was close to stadiums, which is exactly what we needed

Very good hotel. Cannot find fault with service or the property itself. Staff were helpful, polite. Will stay here again when in Seattle next.

Overall stay was great. Very close proximity to everything. We were disappointed that the pool was closed and we were not informed at booking or check in. That was one of the reasons we chose this hotel.

A typical chain hotel. I chose it for location. We walked from the Link (airport train ), car rental 3 days later and ferry.

Huh?

Good luck getting any quiet in this hotel. After paying a whopping $65 a night just to park the car here, your night continuously is bombarded by slamming doors and loud voices through thin walls. As busy and hectic of a city as downtown Seattle is, it's quite surprising you don't have a room to get some peace and quiet to get away from it all. When I said "Slamming Doors" it is literally impossible to quietly shut your door, so it wasn't the guests making the noise so much as the design of the rooms. As far as my Dirty rating is concerned, the housekeepers come into your room and empty the trash - they don't make the bed, they don't refill the bathroom items, they don't do anything other than take the trash out. I have never seen a hotel do so little for it's customers before. Don't worry, I'm sure their "travelers fee", incredibly high parking fees, and other random unexpected charges justify the already high prices...but for me I just did not see it. Definitely will not stay here again and will be apprehensive to book every time I see a similar named hotel in another city.

The pillows are terrible. Beds are not as comfortable as they used to be. Key cards never work for the club lounge. It used to be that Sheraton was the nicest place to stay. It just seems like things are run down and room service comes in a box and with the condensation it’s soggy. Wish they would go back to plates and carts. The new way is the lazy way.

Staff are very friendly and courteous.

While I do not like Seattle in general, the hotel was nice.

The Staff went out of their way to make our group comfortable. The Alser and Ash was great place to unwind.

Convenience & central location. Close proximity to train station

The hotel was great! Met by very hospitable staff. The location was central to everything. Loved our stay. Would stay there again. Seattle itself has a huge homeless and opioid problem I was not aware of. That was tough to navigate due to feeling unsafe.however there was a strong police presence and street ambassadors that gave a feeling of public safety.

Nice people nice place Could not find the plugins by the bed. They should tell you that they are hard to locate The bathroom mirror light is dim. Hard to see yourself Overall a great place Just a few minor issues

Hotel was very nice and room smelled clean. Nice places to eat and drink.

Not clean for the price you pay to stay here

I loved the hotel, the view and the staff. We had trouble with the front desk that charged $350 instead of the $100 since the room was already paid for... said ot was a mistake and we would get a full refind but that hasn't happened

Trouble checking-in, trouble accessing the pool, some staff preferred to use inappropriate, accusatory tones when addressing us, pool area does not meet all WA State laws.

When checking in we weren't given any vouchers for the $25 service fee and were told to come back at check in time to line up again to get a key. Gentleman who checked us in was quite rude

Lots of confusion from the staff re: parking. Inconsistent application of access to the club lounge. We’ve always been able to use the club lounge when visiting the hotel but this time could not. Pool was closed for a long portion of our stay. It’s a nice place to stay when going to the Seahawks game… but I don’t think you quite get what you pay for.

Wow what a difference a week makes. We were greeted by Brynn on the desk who provided us with exceptional service. She checked us into our room early even though it was only 930 in the morning. We had just came off a cruise. Brynn provided us with vouchers to use during our stay and gave us free tickets to chiuly gardens. Her service was outstanding and made our second stay much more enjoyable

Overall good.

Very nice hotel. The staff were friendly.

Close to a lot of activities however did not feel comfortable walking around especially at night due to the homeless situation

location

Meets expectations

It’s a beautiful hotel in great location! Loved how welcoming and grand it was to walk in there! Staff were great, my room had a great view. The only thing I didn’t like was the $25 tourism fee and a lot of fees adding up at the end. Also there was no hot tubs there.

No food after 11pm

5 stars

Great Location, room service, and polite employees

I couldn’t believe how old the room was and it was lacking basic amenities. For the price I paid for one night. I feel totally ripped off. I stayed at a La Quinta hotel in Marysville Washington, two days before, for a fraction of the cost and that was nicer than this Sheraton. I used to be a member of the Sheraton in San Diego, California, and I always had a pleasant experience there. Very, very, very disappointed.