The rooms were nice and comfortable but the smell was really bad especially in the hallways.

Staff was friendly and helpful. A lot to do in the plaza are. Rooms are clean and beds were comfortable.

It was close to a lot of entertainment areas.

Because my auntie use 2 work there I love being there even now. Gym/Weight Room access is great. I'll be back in the Summer.

We love Westport Plaza and always stay at least once a year. We want to stay at the Sheraton but it is usually too expensive for us but we were able to use points to get money off our room. We love the Sheraton. It is walking distance to our favorite spots (Funny Bone and restaurants) there is a bar in the lobby and so many things to do. The rooms are great and service is outstanding.

A reliable, basic stay. The facilities are a bit dated, but the location is convenient and has access to an excellent Gym. Works for a short stay.

Excellent location. Close the airport and St. Charles. The staff is very friendly and willing to provide assistance.

My first room was overrun with the smell of sulfur and the room i was moved to was worse. I seen hairs and grime in places one would not feel easy about.

We paid almost $200 for one night. We booked a king sized room. Upon check in we were given a double queen room. The staff moved us thankfully but not until I informed them of the issue. The pool "was missing a part" and therefore unheated. It was too cold to swim in. Everything looked beautiful, but the windows in our room were allowing in lots of cold air (bad seals?). Overall, I would not return. I expected a lot better for such a high priced room.

The rooms were spacious and extremely clean.

A steady choice for me when in St. Louis. I've booked this hotel a few times. The level of service is always consistent. The property is clean and conveniently located around lots of shopping and places to eat.

The room would not stay very cool. Every time the air shut off we got very warm very quickly even with trying to adjust it. The coffee pot in the room was not clean. The beds were comfortable though, shower was great, and noise in the hotel was very minimal.

The room smelled moldy and musty.

Our room smelled like a mechanical room, seemed to be dated.

Good location and parking. Elevators grimy

The property seems a bit dated.

We booked what we thought was non-smoking room, unfortunately, when we checked in and got up to our room it smelled like stale cigarette smoke. The hotel happened to be booked solid for the evening as there was a concert nearby or we would have asked for a new room. The rooms are in desperate need of updating and a refresher. Once we checked in we understood why the room was $100 cheaper for the night than other hotels nearby. This used to be a nice hotel, not so much anymore.

The girl at the desk was disrespectful. My wife got her arm caught in elevator .. it closes really fast and she went to put her arm in to keep it from closing. Dosent work like other elevators. It’s just ok and really nasty!

Very clean hotel. The lobby smelled very heavily of an air freshener or cleaner. Once we got off the elevator on the floor our room was on we were hit by a musty smell. Everything was very clean though. The staff members we encountered at the front desk were not very friendly. We attempted to use the indoor pool, but it was locked. (We waited 20 minutes for someone to unlock it, but he was managing 2 properties.) We also tried to eat the breakfast, but no one else was in the dining room by the time we made it down there and no server ever came. Overall it was a decent stay and the beds were comfortable. However, for the price the staff should’ve been welcoming and there shouldn’t have been a musty smell.

Online check-in was great and the facility was nice

It was nicer than expected considering the price was very affordable

Fun place, close to Westport plaza

Room was nice but couch cushions had stains on them. Room smelled musty. Needs to be updated.

This was the dingiest $300 hotel room I can imagine. From dust around every baseboard to some stains on the couch, a dirty toilet tank and raggedy bed linens. We stayed for the pool at the adjacent property which was AMAZING (though also rundown with broken tiles) but for $300 the pool was not worth the icky feeling of the room maintenance.

Most of the gym machines were broken, windows didn’t work, funky smell in both of our rooms, sofabed absolutely unsleepable, dresser drawer wouldn’t stay shut - had to tape it in place, sometimes no cold water from tap, great staff, though.

The friendliness of the staff

Hotel is outdated for the rating and price. Door knob fell off to the adjoining room. Other guest were loud and banging on doors late into the night. Noise from surrounding area could easily be heard. Pull out sofa was worn down and didn’t have pillows or blanket.

My stay was good. I was attending my 59th HS Reunion. The room was comfortable, the location was central and, despite being next to a confluence of freeways, the room was quiet. Staff was friendly and I was able to get fresh towels when needed. A range of restaurants and pubs were nearby.

Nice hotel. Sold out but no issues. Room was large and bed comfortable. Some small signs of wear but they have been updating.

Very nice

Property rooms were dirty, and outdated. The lobby was fine but the rooms were two thumbs down

1st of all. My reservation was for a deluxe King Bed room, I was put into a double queen business room. very cramped. The front desk said that was all they had, I should've been told that ahead of time and option to turn down. 2nd. the room was dirty, looked like no one had swept the floors. The top duvet had holes in it and very used. The bathroom was out of conditioner in the bathtub, Didn't know until it was to late. There was no information in the room as far as when the restaurant was open. No information on times of serving meals. I called down and asked front desk if restaurant was open she said yes. When I got down stairs all that was open was the lounge and I had to order food there. This was after I tried to call one of the restaurant on your map and only to find out it was closed. Should be taken off your map. I asked the front desk on Friday night about breakfast and was told it was served from 6:30 til 11. I went down at 10:20 a.m. and the buffet was closed. and they stop serving breakfast off the menu at 10:30. The waitress saw how upset I was and at least let me fill a plate from the hot food that was still out everything else was already put away. She said they stop serving buffet at 10. Should have been told. My Sunday morning experience was listening to the waitress using curse words to talk to the other waitress, and she began shutting down the buffet at 9:50, After a lady had just asked about it before bringing her party down. syrup was expired in 6/20.