Parking was not easy to understand didn’t know wether we had paid as we did not get a ticket from the machine

Loved the decor. I was originally put in a room with windows that could not be opened but was moved to an alternate room after talking to receptionist.

Great hotel

Good location, walking distance to public transit, restaurants, shopping, grocery stores and museums. Helpful staff. Marvin at reception and Alina in the restaurant at breakfast particularly friendly and welcoming. Good sized room ( paid for a larger one), clean linen and towels, comfortable bed, warm duvet. Bathroom a good size, surprising for our experience in Scandinavia. Lots of storage. Breakfast has a wide variety of foods, including smoked salmon. Bread was really, really good. Lots of fruits. Great stay overall. Tromso is an interesting city.

From the moment I walked in the door, this hotel surprised and amazed me. The hotel smelt so lovely as soon as I walked in the door. New recruit Martyn was smiling behind the counter when I arrived and went way over and above to give me so much information about the hotel and the surrounding area. He looked absolutely dashing and obviously takes a lot of pride in his uniform and his position with this hotel. A true professional who was kind, courteous and obliging. Not sure how old the hotel is but it looks almost brand new. Rooms were absolutely spotless and incredibly comfortable and well appointed with lovely attention to detail. My bathroom was incredibly large with a very generous sized shower recess - it even had a heated floor! The bed was incredibly comfortable and tea/coffee facilities were in the room as well as a fridge. The hotel is in an excellent, quiet and safe location right in the heart of Tromsø. On the ground floor, there is a guest lounge room with a free coffee machine complete with coffee pods of many varieties. There are also games to play. Breakfast was absolutely amazing with so much to choose from. My only regret was not staying longer. This is by far one of the absolute best hotels I have ever stayed in and I highly recommend it without hesitation. You'll love it!

Correct sans plus Buffet excellent

We enjoyed our stay very much. The location was super convenient. The room was very nice. The breakfast buffet was amazing!! Our only issue was that the room was not always restocked with cups and such. And there was a couple days that we didn't have the cleaning crew didn't come in and do the whole turnover. But, overall the hotel was clean and we would stay there again!

Spent a nice day transitting through Tromsø. It’s a lovely city.

The staff was great! Easy check in and out. Facilities were amazing! The hotel was in close proximity to most every point of tour meeting point.

We had such a great 6 night stay here and the staff was fantastic. The breakfast was amazing every day. The room was very comfortable. They secured a taxi for us ahead of our airport departure even tho our last 3 nights were at a VRBO. Close to everything you need and in the city center.

The hotel is near everything in the city. The room are small but confortable. The maid forgot to replace the glasses, the mugs and the coffee and didn't clean well the room.

Nice large room with space to put our clothes. It was nice to have a safe. The large light by the door was not working when we arrived on the Saturday afternoon so I reported it to reception. The room was obviously not checked properly beforehand to check everything was working and correct. On the Monday we had the do not disturb sign on the door as was not well. Tuesday maintenance said they had fixed it but it still was not working. I was not sure why maintenance lied about fixing the light when they didn’t. Wednesday it was fixed but only went on if the light by the bed was switched on. We put the towels in the correct place on Tuesday to be changed and they never got replaced so I had to ask reception to change them. Thursday a pillowcase was left on the settee and no clean one put on the pillow that was left on the floor. The bathroom was set at 30 degrees which was very uncomfortable. The only place to plug the kettle in was either crawling on the floor to the plug under the table or balancing the kettle on the round pouffe by the bed. A health and safety hazard. I had to ask for more hangers as there were only 7. We were there for a week. The road noise was very loud 24/7 as the windows do not lessen any noise plus the cars have the winter tyres on which are louder anyway. Had to wear ear plugs but still got woken up every night by the noise. The buffet breakfast was very nice.

Excellent breakfast - wide variety and good quality

Excelent location. Very good breakfast. Very good service. Our room was quite dirty. Problem fixed after we reported it.

We ask for a room with a view as it was our daughter's 1st bday. We've got a room on the 2nd floor even though there are 6 which is a shame. There were lots of hair left in the shower floor but otherwise room was clean. It's a bit dated, clearly a cheaper Tromso hotel. We stayed in thor svolvaer before thor Tromso and had much better experience.

Nettes Hotel

This place is great. It's located in the very centre of city and close to everything you would see. The staff is great, the rooms are confortables and the breakfast is rich and high quality. Highly recommended.

This was a great place to stay as they have great breakfast every morning a very friendly staff. Everything is walkable no need for transportation.

Great location. Comfy beds . Enjoyed our stay

The hotel is very clean. The breakfast was great. And the location was perfect, bang in the centre of everything. The rooms are small and we only had a tiny window. As far as prices go in tromso it wasnt too bad. It is definitely worthwhile getting somewhere that has breakfast included as it is so expensive to eat out.

Breakfast, perfect location in the city center, heated sidewalk tin front of hotel to melt snow & not form ice.

The staff in the reception area were excellent. Very helpful and knowledgeable.

Our stay here was lovely! The breakfast was incredible. The staff were friendly and helpful. They were also very professional. The room we had was clean and the location was very walkable. We were able to walk from the pier where our bus dropped us off with our luggage to the hotel with no problems. I would definitely recommend this hotel.

This property was exactly what I needed for my stay in Tromsø. It was clean, simple, and had breakfast included, which had a lot of options and was good. Very convenient location, walking distance to all places in city centre. Overall great stay!

Wonderful front desk staff; comfortable room; fabulous Breakfast Buffet!

Good hotel, centrally located. Comfortable without being luxurious. Excellent breakfast. Would happily stay again.

The breakfast was phenomenal. The rooms were clean and efficient. The staff was friendly and helpful. I would definitely stay here again.

Great location to see everything, room was warm and cosy and bed was really comfortable and clean.

Great location in the city centre. Spacious room - fabulous breakfast. However, room cleaning is not done in the morning, but very late in the afternoon when we were back in the room after a full day out - so the room has not been cleaned for 3 days!

Some staff were great, others not as much. Requested a wake call, never reveived when queried was informed my phone was broken. Soap dispensary was broken informed front office staff and still was not fixed when I left 3 days later. Breakfast was outstanding, along with location.

Although it was overpriced (very tiny, spare room) the location was excellent. The bed was super comfy and the breakfast epic. Thon hotels are known for their fantastic breakfasts so between that, the comfy bed, great location and I’d have to recommend it.

Thon Hotel Polar boasts a prime location that couldn't be more ideal for chasing the Northern Lights. Situated in the heart of Tromsø, it's just a stone's throw away from the waterfront, offering unobstructed views of the Arctic sky. The proximity to the water enhances your chances of witnessing the Aurora Borealis dance across the night sky without interference from city lights. It's a magical sight to behold, and the hotel's location makes it easy to capture this natural wonder. One of the aspects I appreciated most about this hotel was its proximity to an array of delightful restaurants and eateries. After a thrilling night of Northern Lights hunting, it was a relief to know that a warm, delicious meal was just a short walk away. Whether you're in the mood for local Norwegian cuisine, international dishes, or a cozy café for a hot drink, you'll find plenty of options within walking distance of Thon Hotel Polar. It's incredibly convenient, especially when you return from a cold evening outdoors. For those embarking on Northern Lights tours, the hotel's location couldn't be more convenient. Many tour operators pick up guests directly from near the hotel, eliminating the need for early morning commutes to distant meeting points. This is a significant advantage, especially in the winter months when Tromsø experiences very cold temperatures. It allows you to maximize your rest and comfort before embarking on a tour to witness the Northern Lights.