Elevator was out of order for three days.

I only stay at the Best Western when I’m in Yakima! Stayed there about six times so far however, this last time the bed was not comfortable… It’s probably my bad back. See you again soon.

Disappointed the Hot Tub was not working. We only get hotels for the use of the Pools and the Hot Tubs.

On the morning of Aug.8th the gentleman working in the breakfast area went out of his way to find and make me a cup of tea. For some reason the Best Western hotels only serve herbal tea. Not everyone drinks coffee and this gentlemen was very helpful and kind.

Very good

This was the worst best Western plus I've ever stayed at! And definitely in a shady part of town! Staff was rude and not to the BWP standards I've become use to. And as of now looks like they double charged me? We will see what happens with the CC statement.

Great hotel. Would stay again. Bad area for crackheads and homeless though. They didn’t bother us or mess with anyone. Breakfast is delish, and pool is 24 hours!

Nice place

I love Best Western, booked a Comfort Inn and the front desk was rude and refused my reservation. I had to pay 242.00 and wasnt allowed to stay with my tiny ESA certified dog. Best western are totally GREAT with my baby!

The odor from the bathroom was unbearable from the moment we entered the room. We were told to use the ventilator. The front desk person even brought the air freshener and wanted to spray it. When I reacted that it (air freshener) will not eliminate the cause of the odor she shrugged her shoulders and said the hotel is full, we can't move you.

It is in a sketchy part of town

Breakfast was phenomenal! We had issues with the key card but the stay was great.

Breakfast was terrible

Property is well taken care of and convenient from main Roods & to dining options.

Bed was very comfortable. Shower was Lukewarm. Food was good, frig in the room did not work.

Downtown isn't at all what it was - we hadnt been to Yakima in a few years and it was heartbreaking. We also booked because we libr the 24 hour hot tub, and guess what wasn't working?

The cleanliness

The hotel itself was nice, but the area around the property didn't feel safe. Also, we realized we were charged $45 above what we should have been.

Hot tub broken

Check in was easy. Room was spacious and breakfast was enjoyable

Great place to stay. Low cost great breakfast

Nice and clean. The pool is great our kids enjoyed it. Beds were comfortable, breakfast was great. Overall a great experience

It was nice but nothing was available. The hot tub was out of order and that was one reason for staying there. There wasn't much for the breakfast. I have stayed here before and it use to be much better and cheaper.

Hot tub not working

Its very nice, clean beds, clean room awesome breakfasts

We booked it because it had a hot tub and when we got there it wasn’t working and had not been for quite some time.

They had some middle school basketball tounament going on in town and the kids were uncontrolled and unsupervised. They were sitting in the stairwell blasting music. Slamming doors and running down the hallway. By 945pm i called the front desk and they said quiet time was 10pm and they would make "there rounds" after such. I was there for 2 nights and heard running in the hall, squealing, doors slamming well past 10 till almost 1. At the pool there would be a group of 6 to 8, 11 to 13 year old in the pool, with 0 supervision. They were on each others shoulders, splashing and screaming. We had to ask 2 different staff for pool towels and once they brought them by the kids tore through them dropping multiple on the wet floor. There was a family with full size pool floaties and pool balls floating around the pool and smacking the balls at each other to where we almost got hit. At breakfast the kids were still not supervised and made a huge mess out of the waffle and other areas then didnt clean up after themselves. Other than that, the beds creaked horribly and we could feel the springs of the mattress. The TV remote in our room wouldnt work at times. My boyfriend found hairs in the bathtub and the shampoo and conditioner were so small, there was no way we could share. Got barely any sleep, didnt even try for breakfast, and with the hottub down then a light being pulled out of the pool and sat on the side of the pool was just overall horrible. I drove 8 hours to graduate.

The area around the hotel is unsafe and I did not feel comfortable as a single woman. The door to my room was old and the lock questionable. Staff were very nice but I would never stay in that area again.

Its nice and safe

Hotel was within blocks of a major homeless hang out there were hundreds of homeless people all over the place. I made complaints to the front desk about the people above us pounding on the floor late and then very early in the morning. They stated they were going to call the people above me, but the noise did not stop. I had a long distance drive to do Sunday and got very minimal sleep. We were at a sporting event and looking forward to the hot tub and the hot tub was out of order when we got there. There was a nonstop barking dog in the room right next to us that I made several complaints about, but nothing changed as far as the noise . The ice machine was broken. The vending machine worked when it felt like it. On Saturday after returning to the hotel and we were exhausted, our keys had been deactivated so we had to go all the way around and have them programmed again just so we could get in the side door to get into our room. The pool was freezing cold and the second time we went down there to give it another try the light at the end of the pool was floating and still had the electrical cord attached. I did go to the front desk check out to return my keys and let them know that we stay in different hotels every other weekend and travel for sporting events and this was by far the worst experience I have had all year. The front desk lady told me she would make a note of it . I did not feel like there was any sympathy for my concerns and never an apology for our experience.

Have stayed before at this property. When I went to check in today they told me that I was considered a local and they don’t accept locals. I asked if I would be refunded and they saw I booked online and made an exception.

Hotel was good area around the property not so much