Almost all of the staff (Alex, Ava, Vanya, director of breakfasts) was terrific with the exception of one receptionist, who was sullen and unresponsive. The hotel is centrally located -- across the street from the opera, which we attended -- and not far from the important sites. Breakfasts were wonderful.

The receptionist who checked us in was rude and unhelpful giving us a very bad impression of the hotel. Fortunately the manager checked with me the next day and from then on our stay was outstanding. With the exception of the first receptionist, we found the staff to be outstanding. I highly recommend them.

Excellent hotel with friendly staff and very comfy bed. Good breakfast. Would definitely stay here again

A good hotel with good location. Price vs quality is justified.

The room is so big and tidy. The bathroom is small, but the cleaning is very good.

Hotel well located, closed to city center

This is not 4 stars hotel level. Room was old designed. Bugs in bathroom. Dirty carpet. Reception team was ok. I paid too much for this. I am gold customer and this time I was very very disappointed.

The front desk girl on the 16th went out of her way to help us ( I do not know her name! She had long orange her! Very efficient!

Hotel was spotlessly clean and service throughout the hotel was excellent. The hotel was modern, new carpets and modern furnishings. Our room was excellent and the lift takes you up to each floor. The breakfast was superb, very large range of continental plus cooked food such as an English breakfast, the coffee out of the two machines was exceptional. The staff were always so helpful and very nice to chat to, also very knowledgeable. The hotel is 15 mins walk from metro Serdika and easy to find. The pavement before the hotel is uneven and at night it was quite dark so be aware but was very safe in the neighbourhood. Our favourite eaterie was Spaghetti Kitchen bar in Svetla, the food is to die for and cheap, two main meals plus dessert £25, also they catered very well for gluten free. Near the hotel is a local Billa supermarket which has a very comprehensive range of food and drink etc. Overall thankyou to the hotel for a fabulous stay.

Excellent hotel. Very nice room with excellent bed and bathroom. The breakfast was very good also.

Near Basilica and metro station, big room but very small bathroom. WiFi not working properly. One evening hot water stopped working, fixed in more than 1/2h after calling desk. Breakfast nothing special.

Room was good and clean

Great hotel in a great location

We had such a great staying in this hotel! The room was very comfortable, cozy, clean and quiet. The breakfast was amazing, big variety of foods. The stuff at the reception and the restaurant very polite and professional. The hotel located in the center of Sofia, walkable distance to every tourist attraction in the center. Will recommend the hotel!

Front desk employees were all very friendly and helpful with directions and restaurant recommendations. Main down fall was lack of WiFi in the room. However, WiFi worked well in the lobby area. Good location and great breakfast!

This hotel was extremely clean and comfortable, along with the location being excellent. The breakfast was well done with a lot of choices for everyone. But what really stood out and made our stay so wonderful was Katie at the front desk. She made the hotel feel like a home. We looked forward to seeing her at the start and end of our days. She helped with anything needed and even things I didn’t realize we needed. She is proof people make a big difference in an experience.

Very clean and quiet, location is convenient and close to everything and the receptionist Katia in the morning was kind, professional and friendly to us. Would definitely recommend this hotel!

My second stay at the hotel and I will be back again. The location, service, facilities, cleanliness, comfort, breakfast - all good. Wifi is slow all over and that's the only area for improvement.

The only thing not normal for me is they do not put the water foc in the room.

It is affordable hotel. The room is good. Well located and excellent services abd price is fare. But the corridors is outdated and they seem to planning to do upgrade soon of the interior. But lobby, outside building, windows and room and food are excellent.

Good place to stay.

Very friendly atmosphere, rooms were neat, would come again!

Thank you to Teodor, front desk receptionist, who made my stay in the hotel safe and pleasant.

Great place to stay! Location is also good with busses, trams and metro.

Good place for staying

staff very helpful when I said I had injured myself on the trip over. guy at the checkout was a bit unfriendly - and I almost docked a star but everyone else was excellent so I didn't

Average..... no USB outlets that are in need for guests from outside Europe. Impossible to use my North American chargers.

Good overall, would come back.

Room was wonderful and very spacious and very clean. Breakfast had a good assortment of hot and cold foods. Area around hotel is good for walking to attractions. WIFI was terrible - we complained but nothing changed

Nice, mosern hotel, close to all historical sites and restaurants. Friendly staff and very good breakfast for the cost.

Very good value for money, in walking distance of sights, shopping and metro station.

It was a great night stay experience. As a silver member I had a bonus what was very nice of them. Wonderful breakfast, a cozy bed, but kinda tiny bathroom where you can find even body lotion!