It would be the perfect stay if not for these issues, even though the rooms are non-smoking, we smell cigarette smell in the bathroom and the whole room. I suspected it was through the ventilation because when we off the toilet ventilation, the cigarette smell stop. The mini fridge is not cold and 1 of the towel is dirty and have stain on it .

Very good location. We've tried avocado salad and pasta at Asador Mediterranean which is amazing.

Excellent service at check-in; Thank you Mr. Steven.

The location is very good,the staff are great & very friendly

A very nice location

I enjoyed my stay here, there was a really kind and helpful staff member at reception named Yulia (hope I spelt her name right). Location is convenient too.

The proximity to the Bund view and Nanjing Road was excellent. However, there were several downsides: the surrounding roads were often heavily congested, the lobby service didn’t feel like 5-star quality, most of the room outlets didn’t work properly, making it difficult to find a functioning one, and the hairdryer was very poor. If your goal isn’t the view or Nanjing Road, another hotel might be a better choice.

To begin with the positives, the location of this hotel is excellent, being a short walk from People’s Square Station and Nanjing Pedestrian Street. The layout and overall comfort of the room is adequate. However, the negatives of our experience far outweigh the positives. First, the front desk staff is a combination of poorly trained and inexperienced, struggling with most questions - especially in English. Responding to simple requests such as “may I have another room key” throws them for a loop. This is presumably why the check-in takes painfully long. Next, the room itself was in very poor condition. Between significant mould in the bathroom to worn out and unusable outlets/switches, a serious renovation was needed over a year ago. When I spoke to the front desk about this issue they showed me another room with identical issues, and then even another one which they were certain did not have the issue (it did). Finally, I booked what Expedia and the Hilton website refer to as a “High Floor” Deluxe Suite. We were then placed on the 34th floor, which I later learned was on the bottom third of the building. When I asked the front desk about it they simply shrugged it off as being the name of the room, and to sort of get over it. Overall, my experience at this hotel was very poor. While management did make efforts to accommodate my party, they all fell short. Given the amount of properties in this price range and similar location, I won’t be recommending it.

This location is very convenient but it is kind of crowded . The taxi drivers alway miss it.

There was a small happening when I checked in, but I was able to start my trip happily and safely with the quick response of the high people. There is Nanjing Road behind the hotel, so it was convenient to shop. Breakfast was not bad, and the hotel was generally not bad. However, it was different from the room we booked, and I talked to the hotel in advance and wanted a high floor, but it was a low floor on the 21st floor. Also, I was a little surprised that there was mold in the bathroom. When I travel, I use Conrad Hotel often In this trip, there was a deposit part that was a little embarrassing. When I looked up other reviews, I found that there were more deposit problems than I thought. I hope you all check it out in advance and go. Still, thank you all for your kindness. I don't know if I will go there again on my next trip to Shanghai, but if I do, I want to leave it as a better memory.

We stayed in the hotel for 2 nights. Overall experience is nice. Room is spacious with decent interior design. Fitness center and swimming pool is up to 5 star hotel standard. Great location. The only thing bothered us is slow check in.

We stayed in the hotel for 2 nights. Overall experience is nice. Room is spacious with decent interior design. Fitness center and swimming pool is up to 5 star hotel standard. Great location. The only compliant is slow check in.

Very good hotel in a very good place! The address on this listing wasn’t correct (at least not when I used my Apple Maps), so finding the hotel the first time was a bit of a challenge. As I was walking around Shanghai I was looking for directions on the listing but couldn’t find them. There’s multiple entrances for this hotel, too, which made it more challenging!

Clean hotel. We happened to be upgrade to a room with a fantastic view. I believe it was another hotel they have taken over. Rooms are clean and nice but seem a little dated if you looked closer. Service is great. Some staff speak English well however all had translator devices if needed. Elevators took a long time as you need to transfer from ground to Lobby and then to your floor. Same goes with gym and pool access. There is a lot of waiting unfortunately. I would stay again. Location is super close to a lot of great food options.

Received anReceived an upgrade to an executive suite on the 59th four. The room was beyond exceptional. Service was great. Breakfast was great. Highly recommended. Cost was aboutThe room was beyond exceptional. Service was great. Breakfast was great. Highly recommended. Cost was about $200 all in.

Best location, so accessible not just to the bund but basically to any other areas worth visiting in Shanghai. Everything was within a 5-stop radius by metro. Hotel was about 200m from a key metro station too. Room was so well sound-proofed and amenities were great. Only thing that could be better was the water pressure for the shower but nothing too terrible anyway. Wonderful stay and would highly recommend this!

Everything super

This Hotel was focused on old men with young girls. It was clearly a place for prostitutes. The rooms were extremely dirty. They took 3 hours to find me a room that was somewhat clean. This hotel did not meet the standard in any way of what the Conrad brand promises. I have asked for a full refund which under review.

It’s a very exceptional hotel at a budget price with good location

A very good property at a good rate

Location was good.

bad cutomer service, got the food poisoning at their buffet

ON SUNDAY BROUGHT MY FRIENDS AND FAMILY FOR THEIR LEVEL 11 FOOD BUFFETT, GOT FOOD POISONING. INCLUDING MY 5 YEARS OLD.

The location is fantastic as there's a food hall about a 2 minute walk away, the metro is about a 5 minute walk and the whole street is full of shops. Also the view from room at night is amazing. However this is not a 5 star hotel. First of all, it was inconvenient having to take 2 lifts every time just to go up to my room. Secondly, the bathroom has almost see through glass doors and a random window which I'm not a fan of as I prefer to have full privacy in the bathroom and the toilet had a slight smell. Also, the bathroom has slidding doors which do not open smoothly and seem to get stuck often. Lastly, the bed I was sleeping on was not clean as I was waking up with hives but the lovely cleaning lady helped change it for me and had no further problems after that. For the price I paid I'm disappointed in the quality of the hotel and would not stay here again.

Check in problem

It's right in the center of Shanghai and you can go every tourist places easily.

Staff was not trained enough. They tried to double the charge for taxi.

Nice staff service; Good breakfast

Great decor, very modern, also came with a pillow menu which I appreciate.

This hotel in located Nan Jing walking street, it easy for shopping and dining. But the conditions of in and out of the hotel is not convenient and confusing because the hotel service is not in the first floor and mixed with merchants shop. As a 5 star hotel. it poorly constructed.

Great property and perfect location. The gym needs a little updating but is still functional. Would definitely stay again.

Good convenient hotel at hood location