Absolutely loved the Hot thermal waters. That is why I booked this hotel. They have 9 pools with temperatures ranging from 34 to 38 degrees Celsius. There is one big pool outside with fairly warm water and 8 pools indoors. Pools are open from 07:00 to 19:00 hours daily. Only thing was not happy with was the early closing for the pools. They could at least till 21:00 hours as I usually want to immerse myself before bed after a day of sight seeing and shopping! Spent a week there and it is walking distance from the centre. It is also accessible to other neighbouring localities via metro, buses. There is a bus terminus near the entrance to Balcova Termal Hotel. Breakfast buffet was sort of ok; Not much variety. Not at the standard of what we are used to at other Turkish hotels. I don’t know about dinner as always are out at different restaurants. Staff were kind and courteous. But the fact that almost all did not speak English affected the level of customer service I think. They moved me to another room when I could not get Wi-Fi in the original room. The hotel may have been a 4* in its former life, but now it does feel like a 3*. Looking a bit dated now. The hotel surroundings are great. It’s like in a forest with the mountain backdrop. Crickets chirping in the trees all the time. However, there can be a lot of noise (loud music) from the neighbouring Kaya Thermal Hotel when there is an event. For those lovers of shopping like me, there are lots of malls around! I enjoyed my

Very shabby building, in need of some serious renovation. No elevator. Checkin not easy.

Not great start . problems with 1st and 2nd rooms but staff was really helpful and by my 3rd room move it was really nice. location is very peacefull . buffet dinner is a bit expensive snack bar was lovely good choices and breakfast was great

Excellent Staff, Great Turkish Food, Realy Great Spa Facilities We are looking forward to our next visit

It is a normal hotel which is located where the thermal water pools are and at the middle of the huge beautiful garden. I enjoyed Beautiful nice free thermal pools , moist and dry saunas and other free facilities , physiotherapy and massage therapy are not free and I highly recommend them. mostly you see guests with physical problems who come there for treatments like physiotherapy and special care and need . the restaurant the food was good I loved the outdoor restaurant very much . the receptionists are very nice but not very helpful and friendly a bit ignorant. Something I suggest the hotel to put more lights in the rooms night time very dark very difficult to read books or do something , I asked for the bedside lamp and they said they don't have it Loved thermal pools

I did not stay in the hotel due bad condition of the hotel. Room was dirty, untidy. Overall condition was unacceptable, that was why I could not stay. How can I get refund? Your support will be appreciated.

My room was discusting, TV did not work, electrical wiring unbelievably dangerous, shower panel hanging off, bath handles rusty, all in all the worst hotel I've stayed at.

Make it more like a retreat place.