The service and the rooms are good. However the quality of the food and variety was poor. Need to be careful as I got a stomach bug which is common in Egypt but it usually comes from local water and the drinks they use with ice are using tap water and fruit and veg is washed with tap water.

This was the worst experience I've ever had. Once I arrived, the reception told me we don't have your name in the check in list and we don't deal with hotels.com I tried to contact Hotels.com in anyway for 1 hour while having my wife tired from the 14 hours road trip and my 9 months baby crying And I couldn't get in contact with anyone. so now after 1 hour the reception is still telling me this is a scam and it happens all the time. And some travellers started to feel sorry for me.. So I started to contact my bank to file a fraud request and close my credit card while trying to know what should I do next and where to stay while not having enough balance in my card. after hour and half someone from the reception started doing some calls and got to understand that this is a third party reservation through Expedia I didn't get much on the details of why this happend, but it was a very bad start and I can fairly say, We couldn't enjoy our vacation in that place despite having some good entertaining facilities

This was the worst experience I've ever had.Once I arrived, the reception told me we don't have your name in the check in list and we don't deal with hotels.comI tried to contact Hotels.com in anyway for 1 hour while having my wife tired from the 14 hours road trip and my 9 months baby cryingAnd I couldn't get in contact with anyone.so now after 1 hour the reception is still telling me this is a scam and it happens all the time. And some travellers started to feel sorry for me..So I started to contact my bank to file a fraud request and close my credit card while trying to know what should I do next and where to stay while not having enough balance in my card.after hour and half someone from the reception started doing some calls and got to understand that this is a third party reservation through ExpediaI didn't get much on the details of why this happend, but it was a very bad start and I can fairly say, We couldn't enjoy our vacation in that place despite having some good entertaining facilities

There is no internet in the rooms and only available in the bar, lobby, or pool IF the connection is good. The food was repetitive and not very good. The rooms are outdated. My hot water for showers did not work. There are no phones in the rooms either. I really enjoyed the Animation Team, the beach, and the alcoholic beverages.

It was fine overall, but intended more for families and groups rather than couples, Id say. Most of them there were families and kids. Our room, since it had a sea view, and so it is in the new building, did not have any phone. ALL THE ROOMS ALSO HAVE NO WIFI. Wifi is only in the reception area. Laundry costs like 20 US dollars for 1 load. That's ridiculously over-priced, but they did say they ironed everything, although we did not ask for ironing, they just added it on their own based on their assumptions. We took our clothes and packed it into our luggage as we were leaving the next morning. no point in ironing at all. They claim there are 4 restaurants, but it seemed only 1 actually had full-service food/dining for all three meals.

It was fine overall, but intended more for families and groups rather than couples, Id say. Most of them there were families and kids. Our room, since it had a sea view, and so it is in the new building, did not have any phone. ALL THE ROOMS ALSO HAVE NO WIFI. Wifi is only in the reception area. Laundry costs like 20 US dollars for 1 load. Thats ridiculously over-priced, but they did say they ironed everything, although we did not ask for ironing, they just added it on their own based on their assumptions. We took our clothes and packed it into our luggage as we were leaving the next morning. no point in ironing at all. They claim there are 4 restaurants, but it seemed only 1 actually had full-service food/dining for all three meals.

Nice hotel and great vacation with my family my children love the hotel so thanks for the team there

Nice hotel and great vacation with my family my children love the hotel so thanks for the team there