Bed is very hard to sleep on, overused bathroom.

Upon arriving our room was not ready when promised for check in..We waited over 1 hour in the lobby area. Room service cleaned my room one time in the 5 days I was there. We kept calling for towels, toilet paper, and other items. Front desk was not very friendly either. I give this place a very poor rating

The hotel is about 8 minutes walk from Harem close to Safwa mall The only thing is the bathroom needs refurbishment as it's a bit old and smelly but rooms are clean

There toilets was very bad and smell too much it was very difficult to stay in the room so every time we was calling to clean but they put only parfum after few the smell coming again it was horrible

One of THE worst stay experiences I’ve had. I booked a 5night stay here for my Umrah trip and I don’t wish the experience the hotel provides on anyone. The rooms are run down, towels torn (yes they had holes in them), the bathroom smelled of open sewage, and on the first night, the bathroom from the next door overflowed into our room. Our room was flooded and when I asked what happened, the helper staff wanted us to hush because the room next door was occupied by a Saudi family. When I went to the front desk to discuss, there was a short, fat chick who literally rolled her eyes at me. They treat Saudi guests different than other immigrant guests; you can feel the racism in the way they address your queries v/s queries from Saudis. There is no response from room service, even after you place multiple requests for extra towels, and bottles of water (I counted 4 hours, and still no service). The hotel manager didn’t seem to care much either. It seemed like they somehow expected me to ok with the situation. The only good thing about this hotel, however, is the distance to the Haram. I ended up canceling the rest of my stay and shifted to the Fairmont. Elaf still ended up charging me for one day and there was no help from the hotel as we were checking out. They tried to make the refund process for the remaining nights as difficult as possible thinking that as an immigrant, I would just go along with the flow.

It could definitely be cleaner. It wasn’t very clean. Bathrooms weren’t clean. It’s need some refurbishment or refinement of carpet was really dirty with a lot of stains present. Very very stinky smell coming in the room as well.

Very friendly and nice staff, breakfast was also reasonably good

Hotel didn't give me queen room which I booked instead small twin bed room . The bathroom was awful, bad smell. After complaining they changed to family room. Had no hot water during my stay.

very good hotel excellent location 5 min walk to holy Haram very friendly and helpful staff (many thanks to Rahma customer Service and Omar Reception )

The check in was a little frustrating since the receptionist could not find any booking on my name. The reason clearly was the wrong typed in name in the system. Always give them the names you used for the booking ok hotels.com and not the one on the passport.

If I could give them a lower rating I would! We got to the hotel after a long flight. We were told our booking was canceled. And no rooms were available. They basically over booked and canceled our room. The staff was rude, and were literally refusing to speak to us. We stood there for over an hour trying to resolve the issue. The basically told us to get lost and find another hotel. I’ve never felt so helpless and degraded in my life. DON’T EVER BOOK AT THIS HOTEL. It may be a little cheaper in cost, and that may be and enticing factor. But they are terrible! Beware!

Overall friendly staffs. Good in breakfast was terrible.

GOOD: the hotel is very strategically located, just 5 minutes from the gate for tawaf. it is close to all the shops and restaurants. it is also very easy to get taxis here. the reception staff were very friendly and helpful and the room was very comfortable. they also have wuduk area and ironing facilities in the room. BAD: due to the location on the main road, it was VERY noisy. the windows weren't soundproof and I was on the top floor. check in too almost an hour during peak time and there were only 2 staff available. Only 1 of the reception staff speaks English, this made it very difficult to get assistance on time. TV and furniture in the room are very old. the shower wasn't clean and had mould in the grout. was not expecting these as the price per night was quite expensive.

Your tap water was brown. No one ever answered the reception phone when i called. The bed was right in front of the AC, very bad design. The toilet leaked. I could never get room service. Your elevators never worked properly. They would miss my floor or just not work completely.

All good except problems with phone in the room was not working I have to go to the reception all time to tell for room service apart from that every thing is good i will use your services in future again Inshallah

Good hotel

Well let start the room it was good size single guest it was clean room the housekeeper guy he make sure nothing missing from towels and soap good service if you asked me the employee he take my attention he’s name Ahmed AlZahrani the receptionist he make sure he solve the problem plus satisfy too and happy I was about to cancel my reservation because of the not good view in my room #304 he was listening to my problem. He doesn’t cut me off when I’m talking to him and he promise to do his best because of that I continue the reservation because of him the way listen to your problem and promise to help you with that big smile and ask if he can help with anything he will make sure to solve it even when I’m leaving the hotel he makes sure the driver arrive and he called and let me know that I called over all (excellent customer service) to Ahmed !!! i don’t see that in some countries when I travel I recommend this hotel for my friends and family in USA

The room was very small, room key is not working well, room service is horrible and room services come when guest outside the room. As per price, the stay was not worthy. Not recommended.

Not good service

Satisfactory

Early check-in and friendly staff

Very dirty bathrooms

Everything

It's good for location besides.... was very expensive for the quality and services.

The hotel’s location is perfect. It is a 5 min walk only to AlHaram. Although the hotel has a 5 star rating, it looks like a 3 star hotel. The house keeping didn’t come to clean our room after our first night. We called the house keeping to send us fresh towels, they promised they will send someone with the towels but they never did.

Perfect accommodations, we will come back inshallah

One of unprofessional hotels I have stayed. No one knows English. Neither front desk nor the room service. How do I order food. Wifi speed was 0.8 mbps. I never knew such speed existed today Electrical sockets in room are Europe in style. Saudia has 3 pin UK style sockets so why give 2 pin Europe on style sockets. No sense at all. One night lamp switch cover was not there. Imagine if I do not see and touch I would have been electrocuted Over all a pathetic stay

Not clean in a room and employees are so mean

I stay one night

It was amazing stay and enjoyed it. Will definitely come back again and recommend it to family and friends

Nice property and staff, very accommodating and responsive with any issues

Had some problem at the check in rather than that everything was perfect