Well placed hotel for a stay in Bournemouth

Very good stay at The Connaught Lodge. The check-in was very quick and easy. The room was spacious, with high ceilings and a comfy bed. The bathroom was a bit small but functional. There were a few things to improve such as the shower head not working properly. The hotel provided shower gel/shampoo, handwash and body cream. We really enjoyed the big heated swimming pool, jacuzzi and steam room. The sauna was not in use which is a shame as it's my favourite thing. The spa is located on the lower ground floor and you need to cross reception to get there. They provide towels. If you plan to wrap yourself in a towel and walk from your room to the spa, just be aware that functions might be happening in the function room above the spa. The breakfast was very good, a lot of choice for sure. The hotel is close to the beach and city centre, great location .

On arrival we parked the car and got given the permit, our room wasn’t ready so we went to town. When we came back we got given our room number, which was in the lodge. We realised there was a wedding that day in the same building and we was directly above it. Reception hadn’t told us this. We asked to move which was told there was only one room on the 3rd floor but a twin, in the same building so we decided to stay in our room. We Was then told it was £10 to park the car. The room was grim, dirty, old, shower head full of limescale, sink filthy. The music was so loud we decided to move. Twin room, was t much better music was still loud, pictures broken, old, tired. Only thing different bathroom was cleaner. The hotel said they had told me about the wedding when booking but this wasn’t the case. I got a email in the evening informing me of the parking and functions. Quite clearly there is some sort of miscommunication with the hotel and this platform. The hotel part looked nice and potentially has much nicer rooms but I can’t comment as we we didn’t stay in this section. We go away once a year and chose this hotel on its pictures and reviews. There is a pool, sauna etc but the sauna was broken, not that we was told this at reception. The only positive the hotel gave us one drink voucher as I mentioned it was our 10 year anniversary. Safe to say it’s not a memorable stay and I feel really upset with the whole experience.

Room was dated but comfy and clean. Breakfast was terrible and other guests were looking at it and walking out

We stayed at this hotel for our daughters graduation. All the rooms were clean and tidy with plent of space. We will definitely look to book aga8n when staying in Bournemouth.

A single night stay. All good except paper thin walls ( in the "lodge") and the neighbours from hell who were detrrmined to gain the world record for being inconsiderate.

Hotel was very nice but building works were going on during our stay which meant no lift access to swimming pool etc. Also parking is hit and miss, i believe hotel should highlight this more when booking, if you want to be parked in hotel then you need to be back there by 4pm, even if disabled, there are 2x spaces but anyone parks in them even non badge holders and this isn't checked by hotel staff Breakfast is very nice

Lovely hotel. Bed a little too firm for me but fine for my husband. Shower over bath had hair in plug hole which need a good clean out as when I removed some of it it was black and smelt unpleasant. Apart from that the hotel was lovely. Breakfast very good indeed. All nice and hot. The pool was a decent size and not too cold. My only other criticism was that they automatically added 10% to every penny you spent with them. There are no drinks prices up so you don’t realise you are getting this 10% added on unless you just happen to notice a very very small one liner . Be warned if you don’t want to pay a service charge at the bar for your alcoholic drinks or tea’s and coffee’s tell the server when you order as it’s not obvious that they add on this extra charge. Apart from that it’s a nice hotel in a very good location close to the beach.