Very good hotel

Amazing experience. For a resort, too short in activities offered to be done at the resort.

We stayed in the 2rooms villa facing the beach. Very spacious, new and clean, service is top-notch. Breakfast is delectable. Pool and beach access is great. Will be better if the hotel offers sea sports activities.

Beautiful property, clean, quiet helpful and very welcoming staff

Beautiful hotel with a great beach the stafff was very nice and helpful will definetly be coming back

It was a very pleasant stay. It would have been even better if the amenities were complete.

EverythJung was good

Nice property but food and things to do are limited. Poor weather conditions in June

I had a couple isues but I called the reception desk and they resolved right away. I am very please and happy. The staff are so nice and pleasant. Definitely be back in the future.

Overall the resort was nice. The beach was very nice and not crowded. What makes this review a 2, maybe a 3 star is the food. The food was terrible unless you ordered room service or are at the garden restaurant. But it was very expensive in my opinion. Maybe that’s the price you pay for the quiet beach and quiet resort experience, who knows. But, I would think that if you’re going to pay premium prices then you should get premium options. Felt like a Cuban vacation if I’m being honest. Not what I was expecting from a Sheraton. The staff were very friendly and very helpful.

Great service, great food, beautiful property well kept. Excellent

Everything was great just check out was disaster , hotel didn’t prepare invoice in advance and personal was confused

They have bbq service at villa. It’s great for friends and family time. Food is really fresh and full for all members.

BEAUTIFUL HOTEL, VERY WARM WELCOME. STAFF ARE OUTSTANDINGLY GOOD AND POLITE, FOOD AND DRINK EXCELLENT AND THE POOL AND BEACH ARE WONDERFUL. WOULD HIGHLY RECOMMEND THIS HOTEL

Beautiful property, friendly staffs. I will recommend this place to anyone.

I ordered Banmi at the swimming pool, but it took a really long time and the pork smelled bad. The next day's breakfast meat menu smelled bad, and I couldn't order food after that. I only ordered French fries. Fortunately, the breakfast on the second day did not smell. I trusted it because it was Sheraton Hotel, but the food didn't seem to be maintained, so I was very disappointed.

Beautiful hotel, very clean, nice staffs, very good breakfast buffet, professional services, nice spa, steam room, sauna room very good.

We are very happy and enjoy to stay here, services were very good, If you want to explore the Grand World or Vinsafari or Vinwonder this is the place for you, it has electric cars to take you to those places.It’s more convenient to buy a package, hotel and entry tickets to the Safary and Vinwonder

There is not kitchen supplies while we stayed in the village with kitchen. Very inconvenient

There is not kitchen supplies while we stayed in the village with kitchen. Very inconvenient

Hard to communicate Ants everywhere food not great

The room did not have multiple outlets by the table so either I had to not use the light and have my laptop charged or have my laptop run on battery and use the light. The pillows had a bad smell like a sweaty man smell. The pillows were too flat. There was a bug in my room.

The room did not have multiple outlets by the table so either I had to not use the light and have my laptop charged or have my laptop run on battery and use the light. The pillows had a bad smell like a sweaty man smell. The pillows were too flat. There was a bug in my room.

Exceptionellt

Staff are unable to speak English. Even in the restaurant they were not able to understand what I was trying to order. Only management can speak English.Hotel has a tour desk but was unable to help book a tour. I had to go to front desk where they booked it for me. Whats the point of having a tour desk if they cannot understand what I was saying? I was told that it is a poor Island and they choose to staff the poor people. The hotel is about 4 years old, surely they can train the staff before taking them on. I put up a review straight away on Expediaand I was told by management constantly to remove it! Management made me sign a form saying to refute all and for that I was sent a plate of fruit which was nothing special, what is served at breakfast everyday and given a little donut.My shower tray always filled up with water not draining away into the plughole everytime I showered. They were not able to fix this problem. They have a shuttle service for the night market.which I used 3 times. Each time I experienced people shoving and pushing to get on the bus. No control there. I cant believe people staying at a 5 star hotel can behave in such unmannerly way. I travel on my own. I was always the 1st one in the line , but never managed to get on the bus 1st. Beach loungers have towels from early in the morning and you dont see them occupied till later in the day, so if you arrive late, than no lounger for you.I can go on, but you get the idea. I would not recommend hotel.

Staff are unable to speak English. Even in the restaurant they were not able to understand what I was trying to order. Only management can speak English.Hotel has a tour desk but was unable to help book a tour. I had to go to front desk where they booked it for me. What's the point of having a tour desk if they cannot understand what I was saying? I was told that it is a poor Island and they choose to staff the poor people. The hotel is about 4 years old, surely they can train the staff before taking them on. I put up a review straight away on Expedia and I was told by management constantly to remove it! Management made me sign a form saying to refute all and for that I was sent a plate of fruit which was nothing special, what is served at breakfast everyday and given a little donut.My shower tray always filled up with water not draining away into the plughole everytime I showered. They were not able to fix this problem. They have a shuttle service for the night market. which I used 3 times. Each time I experienced people shoving and pushing to get on the bus. No control there. I can't believe people staying at a 5 star hotel can behave in such unmannerly way. I travel on my own. I was always the 1st one in the line , but never managed to get on the bus 1st. Beach loungers have towels from early in the morning and you don't see them occupied till later in the day, so if you arrive late, than no lounger for you.I can go on, but you get the idea. I would not recommend hotel.

Every day bus service for Night Market is very good service.

The hotel is beautiful and the villa was luxurious. The buffet meals were good with enough variety to keep you interested each day. What is strange is the service. All of the staff are lovely but have clearly not been trained properly and do not understand customer service at a 5 star level. For such a huge resort we were offered very little information related to the facilities that we could use or even offered a map. We were given basic information related to the theme parks and bus times. Most of the facilities seemed abandoned such as the club house and pool restaurant. This was disappointing. The beach is nice but nothing special. A nice relaxing place for a family vacation but a long way from anything. If I were to return to Phu Quoc I would consider staying again but it is unlikely I would return to Phu Quoc, there are many far better beach spots in Vietnam and SEA.

The hotel is beautiful and the villa was luxurious. The buffet meals were good with enough variety to keep you interested each day. What is strange is the service. All of the staff are lovely but have clearly not been trained properly and do not understand customer service at a 5 star level. For such a huge resort we were offered very little information related to the facilities that we could use or even offered a map. We were given basic information related to the theme parks and bus times. Most of the facilities seemed abandoned such as the club house and pool restaurant. This was disappointing. The beach is nice but nothing special. A nice relaxing place for a family vacation but a long way from anything. If I were to return to Phu Quoc I would consider staying again but it is unlikely I would return to Phu Quoc, there are many far better beach spots in Vietnam and SEA.

Great place for family. The Azerbaijan manager was excellent! He was coming to the hotel infirmary to let my son have proper treat. Thank you.

Enjoyable experiences!Staff are polite ,helpful and friendly.Clean environment。Well equipped Gypm, Spa is good Big swimming pool and beautiful beach.Foods are delicious too

Enjoyable experiences! Staff are polite ,helpful and friendly. Clean environment。 Well equipped Gypm, Spa is good Big swimming pool and beautiful beach. Foods are delicious too