The location was good and staff where friendly but the bathrooms need updating

The location was good and staff where friendly but the bathrooms need updating

The front of the house manger probably gave me to worst service I ever experienced in my life

Good but a bit overpriced. Very nicely located, staff is great, but I sill feel is a bit overpriced

Service was fantastic. All workers friendly and eager to assisit. My room was great except for the location. It was on the noisy alley. When the electricity went out (daily), the generator kicked on . My room filled up with the diesel exhaust. I would definitely stay again, however, in a different location in the hotel.

IT’S A DISGRACE AND RIP OFF Arrived and offered tiny room near outside alleyway after we booked a king room. Someone's hair on bed linen and clearly linen had not been changed (in heaven knows how long). Moved to new room still smaller than advertised size. A/C can't be used as remote being repaired. We paid considerable amount extra for breakfast but there was almost nothing to eat (porridge watermelon toast and curry potato). Staff can't even anticipate guests need for knives or spoon. They rinse off plates and cutlery and wipe it with a large foul cloth in a drawer at entrance to kitchen. I spoke to them about it and they lied that it was clean. They can not be trusted with your health or well being at all. We ordered a pizza and 30 min later told oven not working. No fridge on request or drinking water as indicated on booking site. Just excuses and everyone else is to blame. I wrote to CEO of One Hotels chain and he did not respond to me however he spoke to a local manager who was equally dysfunctional in dealing with the issues or the staff. Wifi worked only intermittently. Very disappointed with this stay. The advert blurb on booking sites is utter rubbish.

IT’S A DISGRACE AND RIP OFFArrived and offered tiny room near outside alleyway after we booked a king room. Someones hair on bed linen and clearly linen had not been changed (in heaven knows how long). Moved to new room still smaller than advertised size. A/C cant be used as remote being repaired. We paid considerable amount extra for breakfast but there was almost nothing to eat (porridge watermelon toast and curry potato). Staff cant even anticipate guests need for knives or spoon. They rinse off plates and cutlery and wipe it with a large foul cloth in a drawer at entrance to kitchen. I spoke to them about it and they lied that it was clean. They can not be trusted with your health or well being at all. We ordered a pizza and 30 min later told oven not working. No fridge on request or drinking water as indicated on booking site. Just excuses and everyone else is to blame. I wrote to CEO of One Hotels chain and he did not respond to me however he spoke to a local manager who was equally dysfunctional in dealing with the issues or the staff. Wifi worked only intermittently. Very disappointed with this stay. The advert blurb on booking sites is utter rubbish.