Always love this place. My go to place when I am in this area

staff are well trained in customer service - each one extending needed assistance to various concerns and requests from guests - they go out of their way to ensure a smooth and convenient stay great job to Micah, Nadine, Cory, Marl, Karen, Jasmine, Zerica, Ralph, Mark, Patrick, Luke and security

The early check in fee is too much. It’s the same rate with another night. Otherwise it’s okay.

The hotel is nice and the staff are very helpful and polite. The free breakfast is very stingy even when they say breakfast for two and you are only , WiFi not very strong and struggl to download.

The place is clean, very good service very friendly staff. The breakfast is good. The only critique we have is the shower.When you turn on the shower the water run through the side and down to the bathroom floor.

excellent in every aspect except for poor internet

I always enjoy my stay there, and will plan future stays there when I am in the area again

Lunch options were terrible - sotanghon soup was like water with salt and pepper (no flavor, no effort). Charging extra for XS coffee? terrible.Miscommunication with room pricing: paid extra person but no extra bed in 1st night and i was still charged for it. tv remote, internet was always NOT working! remote battery is cheap - should be ready. BUT, bell person and guards were VERY helpful they should get a raise; thats why I have them all good tip. areas around the hotel looks like a ghetto Makati, so filthy and smelly. interior design of hotel lobby looks great but rooms were not as nice

The Wi-Fi disconnected every five minutes. It's the worst Wi-Fi I ever had in the Philippines. Each room has it's own Wi-Fi connection and passwords for two devices. Neither one of these would stay connected. My twin bed room was nice. The AC worked fine. The hot water kettle and mini fridge worked. No microwave. Breakfast was good. With four choices to order from.

if you use a bed near the aircondioner, so cold. WiFi is not good. i couldn't almost access the internet.

$25 a night. Amazing for that price.

Been here several times. Love the room, the service, the ambiance, the breakfast.

Excellent

I like the place nice and clean.Staff are polite and accommodating especially in the Restaurant. Breakfast is good with your won choices.I highly recommend the place for transportation, shopping going to Ayala Malls,very convenient location.

So firstly, I really like this hotel, very art deco 1930s vibe. Good breakfast included, location is convenient. Main complaint this time was that the WiFi was awful. Hate to whine about stuff like that but in this day and age it’s important and it was totally unacceptable. Had some issues with getting in my room as well but no big deal. Like this hotel, they need to upgrade the WiFi.

The food was good and service great. Friendly staff of course. Id go back. Quiet room too!

Herald Suites is a good hotel. My room was large, mini fridge, hot water kettle with instant coffee packets. The AC worked fine, quiet and kept the room cold. Breakfast was included, from 6-10am, order from menu, fast service. Short walk to all the tourist attractions on and around P. Burgos Street. It's a 20 minute walk to the Buendia MRT Station. Would stay again at this hotel.

Stayed for 2 nights..Nice place..close to all.I would highly recommend this place.

Surprisingly upscale. Excellent food and bar service. On the edge of Makati, so other area venues in the immediate area are limited unless you enjoy bars and red light district.

Good Place

My 6th stay here. Would recommend it to anyone

Great place if internet not important so much and tv like news and children ch not easy to watch .bring your equipment. Place very center for eating transportations. Staff very useful.

Great architecture, quality breakfast

The hotel was very clean, comfortable, and secure. The breakfast that was included was very good. The staff was friendly, professional, and very attentive. I would recommend this hotel to others.

We extended our time here and stayed more than two weeks here. We can only speak highly of this remarkable hotel. After spending an extended period in the Philippines and being rather underwhelmed by the general attitude towards tourists, we consider ourselves incredibly fortunate to have spent our final days in this hotel. Not only does this hotel meet international hospitality standards with impeccable service, but there was also a standout individual, Assistant Resident Manager Mr. Mark De Guzman, who left us utterly speechless. While we were dealing with several family crises back home, Mr. De Guzman was like an angel to us. He was warm, understanding, and incredibly patient. He made us feel that whatever we needed, whatever we asked for, it was his top priority. His hospitality was beyond measure, and it's an immense privilege for the hotel to have him representing them. We will definitely return when we have the chance, and we highly recommend everyone to experience this exceptional Filipino hospitality. For us, this is the only place in Manila from now on.

Amazing friendly staff! Great food! Lovely room although the bed wasn’t very comfortable I’ll still be back!

I've stayed here about 5 times. Will stay again. Top notch hotel!!!

Stayed here 4 times- will return top notchhotel

Amazing stay. Epic entrance. Staff was very friendly. I couldn’t get a cab and was sweating when I entered. Staff brought me a cooled wet towel and a juice. The room was 60% and crazy good value. Checkout was really quick too.

Friendly staff , comfortable beds , good breakfast

This is our second stay at this hotel and again is was a great stay. Close to malls, restaurant and nightlife. Thanks again

They have not done anything about the grab bars in the shower/bath area. Very dangerous for elderly guests.