I stayed over the Tet holiday, so naturally the hotel was full and there were a lot of children around. In saying this the hotel is designed to accomodate for children and it dose it well with pool access and game for them as well. All ocean view rooms have great sight lines of the waterfront and a nice sized balcony for two people to watch. I can recommend watching the sunset from the rooftop bar or the beach. Only one problem I encountered was the noise from the hall way, the walls between rooms are quiet so you will not hear your neighbours however once In the hallways you will hear the noise of bags and screaming children or yelling parents like they are in your room. Breakfast was a good selection of both western and Asian foods however recommend you go early to beat crowds. Can recommend this hotel!

Location was good for families. Beautiful beach. Food was great. Free shuttle was a plus. Never understood how cleaning rooms worked. I was requesting a cleaning at 8 am and most of the time room was not cleaned till 4 pm even though they cleaned one room before or afer us or across from us ( this was every single day for 11 days in a row) sometimes our rooms were not cleaned at all even though we requested that service early in the morning. Cleaning quality was not good either, balcony was never cleaned in 11 days. Another thing we were not impressed was the line at the coffee machine in the morning and watering the flowers at the roof top or some balconies and dripping water on us while we were eating breakfast. I hope they improve this little things.

Celebrated a milestone birthday while staying here. My wife notified them and they made all sorts of promises to make the stay special. We received nothing at all and in fact had numerous poor customer interaction with the local staff. Would not recommend this hotel despite the nice environment.

We stayed here over the Christmas break and although the hotel was at capacity we could not fault it. The staff, especially Quin at reception, was extremely helpful and kind. No question was left un answered and the hospitality staff were amazing. We did not have to wait very long for anything. Would definitely recommend this place again. The fire show and the Foam Party was so much fun. Thank you

Our Phu Quoc getaway, anchored at Best Western Premier - Sonasea Phu Quoc, proved transformative. Situated on the island's southwest side, a brief 20-minute ride from the airport, it quickly evolved into our cherished family haven. Major kudos to Ms. Trang, the stellar Front Desk maestro, and Mr. Long from the concierge tour desk – the true heroes of our adventure. Ms. Trang's personalized tour of fantastic villas and the coveted balcony suite gave us a sneak peek into future vacations, leaving us with numerous reasons to make this our go-to getaway. The initial impression was nothing short of magical. The breezeway lobby adorned in Christmas splendor and the staff's efficient and welcoming nature set a tone of warm hospitality, initiating us with a complimentary beverage. Our deluxe suite, a spacious 2-bedroom, 2-bathroom apartment-style haven, exuded cleanliness and comfort. The room's impeccable sparkle and swift, top-notch housekeeping addressed any tweaks promptly. The beds were a dream, granting us a sleep fit for royalty. Breakfast, always a winner, left a minor beef – the absence of their legendary banana bread every day. Despite this, the overall spread remained top-notch. The pool emerged as the hero for our 9 and 11-year-old duo, who practically camped there, alternating between the main pool by the lobby and the 300-meter figure-eight pool leading to the beach pool. Pro tip: best swim times are early mornings and late afternoons till closing.

Average hotel in average area - don’t expect anything special. If you want to pick better place go to Sao beach and/or Grand World area

Modern property with good amenities

Great hotel beachfront property Easy to get Grab taxis to take you into the main shopping and restaurant areas as this is a quiet location although Walking Street across the road has plenty of eateries Trips easy to organise from the hotel Will definitely stay here again

We stayed at this property for 1 night. We enjoyed our stay. The hotel has a great vibe to it. The included breakfast is comprehensive and tasty. The room was comfortable nicely appointed and had a lovely view from the balcony. The staff were friendly, helpful and professional. We would stay here again, and would recommend it to others.

Like walkable around the property, like good breakfast.

Nice hotel good food nice swimming pool staff friendly very good

Too far from the city.

Beautifully presented luxury hotel. No negatives at all. Rooms are nice, breakfasts enormous, pools fabulous, beach amazing. Would be happy to stay again.

Good job

Ms. Trang from the front desk has done a superb job by communicating clearly to any questions asked and with a big smile on her face.

Clean and nice

This is the third Christmas I stayed at this property. I must say, I think the service has slipped a bit, the staff at the front desk had limited English ability, and the quality of the Christmas Eve gala was nit as good as in previous years (no Turkey). That said, we still enjoyed the stay, great weather and good location make this an attractive option.

Nice beach, staff friendly, huge area.will be back again.

Beautiful area! The hotels pools and area is perfect!!

The management and staff were wonderful and supportive. Quoc Anh went above and beyond to make sure our family felt welcomed and had an enjoyable stay. We will return and tell our friends to visit as well.

The management and staff were wonderful and supportive. Quoc Anh went above and beyond to make sure our family felt welcomed and had an enjoyable stay. We will return and tell our friends to visit as well.

overall ok

Big swimming pool was excellent. Service was good but most of personnel didint understand english so well. Great stay there one week.

The place was clean and neat and staff generally friendly depending who you spoke to. We had an issue with our transfer initially as we did not realise we needed to book 24 hrs in advance. However, lady was gracious and helped get us on transfer. There are a huge number of guests so if you don’t like crowds or queues find somewhere else. At the start of stay there were not enough lounges for pool or beach but towards end of our 6 night stay more lounges came in around beach. Still way too few lounges for pool considering the pool goes for about 300-400 metres (no exaggeration). Only had 2 kayaks for the near thousand guests which is ridiculous. No other free beach activities. Room service was reasonably priced but buffets are a bit expensive. However that’s what you would expect. No planned activities by the hotel. However, a shuttle is available to the night market. You need to book 24 hrs in advance. The hotel does not really advertise their services. Free minibar for the stay (once used you gave to pay to replenish). Overall considering price I would rate it a 7 out of 10. Definitely stayed at better luxury hotels. The crowds and the kaos at breakfast together with shortage of lounges lowers rating whilst the amazing pool and access to beach increases score. Needs work to be the level it desires but with time it may make it.

The place was clean and neat and staff generally friendly depending who you spoke to. We had an issue with our transfer initially as we did not realise we needed to book 24 hrs in advance. However, lady was gracious and helped get us on transfer. There are a huge number of guests so if you don’t like crowds or queues find somewhere else. At the start of stay there were not enough lounges for pool or beach but towards end of our 6 night stay more lounges came in around beach. Still way too few lounges for pool considering the pool goes for about 300-400 metres (no exaggeration). Only had 2 kayaks for the near thousand guests which is ridiculous. No other free beach activities.Room service was reasonably priced but buffets are a bit expensive. However that’s what you would expect.No planned activities by the hotel. However, a shuttle is available to the night market. You need to book 24 hrs in advance. The hotel does not really advertise their services.Free minibar for the stay (once used you gave to pay to replenish).Overall considering price I would rate it a 7 out of 10. Definitely stayed at better luxury hotels. The crowds and the kaos at breakfast together with shortage of lounges lowers rating whilst the amazing pool and access to beach increases score. Needs work to be the level it desires but with time it may make it.

I wait for 2h30 to check in the hotel.And room was not collect I was booked, It's not good stay for me

I wait for 2h30 to check in the hotel.And room was not collect I was booked, It's not good stay for me

Cleaning wasnt consistant and floors very often not cleaned. Pools and food was wonderful.

The hotel is still new so growing pains are expected, however managing vacancy & capacity is a basic management function that this hotel is lacking greatly. They weren’t prepared for the Christmas rush; from waiting an hour to be seated for dinner to no towels available in 4 different locations to even ordering food or drinks was a nightmare. On the other hand they were desperately trying to accommodate everyone but simply couldn’t. Breakfast was a disaster each morning & seeing the stress on the workers faces said it all. The facilities were great & setup for families, but again nowhere near enough pool lounge chairs or places to sit. I can’t even fathom how bad it will be over Lunar New Year! We would return only at Non-Peak times as the hotel is beautiful/comfortable, but after they’ve had more time to manage their own facility to give it another go, but hard to overlook what should be basic accommodations & functions at a 5* hotel.

Only thing that worked in this hotel was elevator. This in point of view that this should be 5 star hotel. Room was not cleaned for 3 days, never before had to queue for the breakfast where getting a coffee required a battle, rooms are lacking sound isolation and are too small to be 5 star experience. Personnel is seriously needing English education as requesting simple matters became very complicated.

My girlfriend and I visited the hotel during the peak season and was quite satisfied with our stay. The staff really go out their way to be there for you and for the most part everything we ordered or asked for was delivered quickly. The pools were super clean and so was the beach. Would probably mostly recommend this hotel to families with children.

My girlfriend and I visited the hotel during the peak season and was quite satisfied with our stay. The staff really go out their way to be there for you and for the most part everything we ordered or asked for was delivered quickly. The pools were super clean and so was the beach. Would probably mostly recommend this hotel to families with children.