Friendly staff, clean and well-decorative room. It’s convenient that this hotel is just nearby one of train station exit. Family Mart and Lawson are next to the hotel. It has a public hot bath area and gym room for free. Laundry is provided with reasonable fee.

Overall good but staff can be more helpful…lacking service from the heart. Professional but lacking in compassion & personal touch. Dutiful but lacking in devotion especially the supervisors / manager.

Rooms were large and clean with nice bathrooms. Very pleasant staff. TV options for English were poor. We could only get CNN and no casting ability to the TV so bring an adapter. Dining options nearby were limited with restaurants keeping irregular hours. The hotel had a bar but it was not staffed and could take 15 min or more to get a drink. Needless to say the bar was mainly empty. There was a 7-11 nearby that had a good range of food, snacks, and beverages. Water was provided in the room daily which was nice. The breakfast buffet was about $28 per person which we found excessive. Thank God there was a McD’s about a block away. Our main complaint was that rooms could only be accessed by using your key card in the elevator which would only allow you to go to your assigned floor. Our group was split between two floors which necessitated us meeting up in the lobby which was a pain. If you have more than one room booked, I recommend requesting the same floor for all.

Excellent cp value, near station, convenient, great service

The rooms are spacious and the location is convenient as the train station is right outside the hotel. The service is really wonderful ! When my daughter had an allergic reaction past midnight , the reception staff on night duty on 18 June sent us some anti-itch cream and a bucket of ice to soothe the swelling while the staff on duty on 19 June morning actually walked my hubby to the nearby pharmacy . We are grateful for the care shown and impressed with the high service standard of the staff! Thank you once again for making our stay memorable !

We liked the comfy bed and close proximity to the subway station.

Excellent cost/benefit value. My only disappointment is I wish the property was closer to Osaka Castle which was the main reason we stayed there. It’s 1.2 miles away.

Safe, clean and trendy hotel. Easy to walk to popular areas and close to subways

We stayed here for 2 weeks while visiting my son and his family. Very convenient location, right by the subway station, within walking, very comfortable room. The staff was very helpful and polite.

Location: the location of this hotel is one of the most convenient per my experience in Osaka! Just outside several key lines, the ability to travel was seemless with this hotel. Service: upon check in we were greeted by the friendliest staff member: Limby (front desk). He saw it was almost my husbands birthday per his passport and personally brought a gift to our hotel room, it was the sweetest gesture I have ever experienced with hospitality! The rooms are very spacious and modern in design. We thoroughly enjoyed the quietness and relaxing this location while not giving up convenience in location. Highly recommend!

Good location, clean and rooms were a good size. Staff were friendly and very helpful.

I'm disappointed with the chef's attitude at the main restaurant, while the waiter was very nice and friendly. The restaurant served average food at expensive prices.

Staffs not well trained, seems not very professional.

My only complaint was no English speaking staff. No concierge to help, answer questions or provide any guidance.

Property was very nice and clean, and we were greeted by a very pleasant scent upon entry to the entrance of the hotel. The lady who checked us in was very helpful and courteous, and the staff at the counter were very helpful. Would definitely stay here again if i were to visit osaka. Def

Nearby stations for city traveling, good room space in both bed and bathroom

After consecutive meetings, I finally arrived and checked in. But I was assigned to a room with a couple lying down on a bed. I felt so bizarre that this could be a problem for both; the staff perhaps assigned me the wrong room or the couple did not leave the room even after check-out. I think the latter was the problem because the couple was fully dressed and the luggage was right by the door. Soon after, the lady staff who speaks a bit of Korean (sorry forgot your name ;) ) came all the way up to the floor and gave us an apology with a newly assigned room. And, she provided us breakfast with no charges for entire nights. I would like to thank the staff for handling the situation. I highly recommend this place if you are on a business trip. Great location, a cozy lobby, a clean room, and friendly staff.

Nice room and good experience of Japanese tatami bed

The room is quite small, but location is very convenient

It is conveniently located. Rooms are spacious and well-stocked with amenities. I would return the next time I visit Osaka. Breakfast was excellent - amazing spread and variety. The food options available were fresh and delicious.

I didn't notice it posted on the listing but this hotel has a clean outdoor public bath. The room was clean.

Loved the little touches that made this affordable hotel feel 5*- pajamas, Nespresso machine, onsen, free shoe shine.

酒店位置，地鐵站旁，距離心齋橋只有1站地鐵。由於是新酒店，酒店房間很新淨，和一般日本酒店一樣，房間比較小，房間沒有浴缸，但酒店有浴場。員工親切有禮。酒店附近有便利店，食店， coffee shop, 步行八至十分鐘有24小時麥當勞和超市。下次到大阪會再入住！

Excellent hotel, friendly staff, clean, comfortable Simmons mattresses. Excellent location just across the road from Sakaisuji Hommachi station (exit 8 if walking, or exit 10&11 through Semba centre building 4 for elevator access). Great value for money. Room sizes are smaller than in other countries but standard for Osaka hotels. Laundry and dryer facilities in the basement were a great help.

Great serviceClean facilities

Great service Clean facilities