I hope you guys exclude this hotel from your trip lists. Rooms are very small, food is not good, staff are rude and not helpful.

Good Location, convenient for Umrah or Hajj pilgrims, breakfast was ok, friendly staff...

All in all good but there is mountain before entering the hotel which also hotel management have arrangement pick up and drop service excellent and staffs are very good and very good service

Location: on a steep hill..giving good views if we sit in the verandah ..those with bad knees may struggle going up and down:( Staffs: kudos to all especially housekeeping.. Breakfast in ramadan: good selections, yummy Prayer room: since we can hear imam leading the prayers we pray in the hotel prayer room at level 1 and did congregation prayers when its too hot to go Al Haram mosque Free coffee/tea: all day!! Toilet: small..but who cares? Ambience: reminds us of small run family hotels in the countryside on the hills .. Price: outside ramadan its worth the price Once its fully renovated it be a great hotel insyaAllah

Hotel is beautiful but a bit cramped, room small ok but bathroom was really cramped, too small to use, shower soaked everything.

We went as a family, we had to get another hotel because the toilet condition is apalling. My advice is, its okay for singles travelling for umrah. But not good at all for families even though the staff are very friendly.

Location is not Good, you have climb but that is not the main reason, cleanliness of toilets, bedrooms is not up to standard, there is a constant noise of compressors or generators on roof which keeps you up at night because of noise. Toilets need renovations. Breakfast needs improvement. In toilets lack of toiletries, no iron in room no water bottles etc.

We stayed in the hotel without much troubles. Support staff were helpful in general but some Arab management people were not friendly, language barrier was a significant issue. A few things that hotel authority can look into: the reception area is very tight. Entry area could be improved. The room air conditioner unit doesn’t have thermostat control system, therefore rooms become very cold. I informed the desk but the technician informed that they didn’t have system to control the temperature! Room cleaning service is available upon request, I requested a cleaning once in seven days, an Arab management guy took note but he never ensured cleaning! The hotel is 10-minute walk from the Haram, that is the best part of our stay. One can have meals inside the hotel. Room rent is at little higher end in comparison to overall facilities. But overall it was ok to stay in the hotel.