There’s no sockets near the bed in this hotel which is frustrating when you want to plug in and use your phone at the end of the day. They have USB ports but that’s a few times I’ve stayed and none of them work. No shower Gel in the shower gel holder and the hotel could be doing with a lick of paint. That being said; the hotel staff were friendly and allowed me early check in without charging me which was a nice touch. The cleaners only come round during your stay if you request them.

In a poor condition, run down. Shame cos I like the old buildings. As soon as walk in signs saying bad language and behaviour will not be tolerated! Had to show photo id of both of us staying. Not good first impressions. In ladies toilet a wet / used sanitary pad left on top of the bin. Only good thing was convenient location. Staff not overly friendly at reception. Initial girl nice showing us map to the car park and putting luggage in storage but then later a man looked as if not as sure what doing which is fine but just not friendly with situation getting luggage and not explaining where our room was. It’s simple manners.

The location is good, right in the city centre. The reception area is ok. However, the rest of the hotel needs an upgrade. The room itself and definitely the bathroom needed upgrading. The room seemed clean enough but when I hung something in the wardrobe it got dusty.

satisfactory

This was a very poor experience, the room was classes as an executive double. Worn out, tired, poor quality. Not an experience I want to repeat.

The picture of the hotel on Hotels.com is misleading. I walked down from the station and the only highlight of the walk was the alleyway between the cathedral and the Hotel. The Hotel reminded me of ones built in the 60s in the former Soviet union. All concrete like a wedding cake. I was met with surly staff on arrival and a big notice stating that ID was required, which was not mentioned on the Hotels.com website. The rooms were outdated and sparse. One of the good points in the room was that the bed was extremely comfortable, unlike the IHG in Jesmond which was diabolical.

Staff friendly and happy to please. Breakfast was excellent - hot, lots of variety, plentiful too. However one of the worst nights sleep I have had for a long time. ! The bed was extremely hard and as I have arthritis and fibromyalgia, it has brought on a bad flare up. I am in a lot of pain as a result. Even my husband had a bad night for the same reason ! As a result we wil it stay at this hotel again.

Checking in was slow, with computer frozen during the process and staff working under demanding pressure with lots to check in. Other customers returning to reception with keys not working and another not able to get into their room due to an error that the check in staff made the day before. Check in processes and the hotel seems dated, causing longer than required waits for the customer. It was one member of staff checking lots of guest in then eventually the manager helped out.

Staff are always very welcoming as im a regular guest at this hotel.

Simply fabulous

Great

Nice location.

Not exactly the prettiest hotel but its functional & clean & the proximity to the Cathedral where I was performing made it ideal. I was able to book an accessible room on the morning of arrival & this was HUGE and had TWO bathrooms! Staff were very friendly.

On the website there is no family room but when you have clearly booked double room and you ask for the same they say they will if they can give the same because coach have been booked and hence cannot be given to anyone else. if the room doesn't exist on the website then why would they allow to book it. Wifi which is the basic requirement in today's world they charge exhorbant rates and that too like per device, imagine your family having 5 devices they would charge per device 7 pound that would be equivalent of booking the room. some staff friendly, some of them are not. you can clearly see when they don't have answers and try to fool you. Close to city centre and bus station that is the only added advantage.

Location superb backing onto Cathedral. Room cheap & spacious but dated. Parking is nearest public car park, 5 mins walk. Reception staff unhelpful. WiFi expensive and slow. But room so cheap that extra for parking and wifi seemed reasonable.

It’s not like that what they showing in a pictures even I didn’t go to the room after seeing the hotel

Ideal for a few nights to explore area. Could probably do with a makeover but that would raise the price. Ideal place to stay.

Curtains were not long enough to cover window so when the sun came up the room was lit up. Dirty socks left under a bed. Stains on carpet. Constant noise from lifts. Room needs lots of TLC. Bathroom was not up to par. Staff were okay but ignorant and dismissive when checking in. Slept well.

Hotel refused check in and entry to room for being 17 and refused refund too. Said there was an over 18 rule but did not ask date of birth when booked and paid for room online. Left 3 young boys far from home vulnerable for the night.

The didn’t work only one plug socket worked. Staff shouting at each other in reception and restaurant the next morning. Talking about the basement flooding.

Good location. As I arrived early I was allowed to check in at 2.30 pm. Probably should have read when I made the booking but I did not realise WiFi was not free! Not everyone requires 24 hours so I thought £7 was a bit excessive.

Old Midlands hotel

No WiFi, Basic Breakfast, Rooms very dated, no heating

At 10 o clock at night refused entry as my wife did not have a passport or driving licence. She has neither. Looking at reviews we had a lucky escape.

dirty No hot water staff untrained, unprofessional and generally very unwelcoming.

Sturdy room and bed. Clean conditions. Good water supply in shower. No problems at check-in. Wifi was not free. A popup window asked for debit/credit card payment details. I'd rather walk to McDonald's and use free wifi there (without risking my card security). Please install electrical power sockets on the wall beside the bed. It was difficult to operate an alarm clock and phone on the bedside table (needing a long extension cord across the room).

Not a welcoming staff.

The outside looked scruffy and tired abd the lobby area rather dark and dated. Once in the corridor leading to our room on the third floor it was tidy bright and newly decorated. The twin bed room was large clean and comfortable. A good night's sleep.

We liked the fact that the hotel was situated in the city centre and also the room rates were friendly

Reception staff late in eveninge was not helpful, even though I had booked & PAID for the roo site site

When booking my stay at Britannia, I made the decision to do so judging by the photo displayed on the Britannia website thinking it looked ok. But on my day of arrival and as my cab was approaching the hotel my heart sank when I looked up and saw just how filthy dirty the outside of the Britannia looked, I couldn't believe what I was seeing. I don't know when this hotel opened, but I would guess that the outside of the Britannia has never been cleaned since it's opening day which I would think could possibly be late 70's / early 80's, that's a long time without a scrub. Having said that, my room was a decent size, it appeared to be clean enough, but I couldn't help but feel unclean whilst staying there because of how the outside of the Britannia looked. This hotel is really old, as were the fixtures and fittings in my room. No mixture taps in the bathroom because they wouldn't have been invented when this hotel opened, but it left using the hot water tap impossible because it was so boiling hot, and you would have to turn the cold tap so many times before the water would start to run. I honestly considered moving to another hotel, but the only reason I stayed was because the staff were nice and very friendly, plus I got so caught up in the history of Coventry and it's ancient buildings that it took my mind off the Britannia. I really did enjoy Coventry itself, but if I were ever to return I would not be staying at the Britannia. This place need a huge injection of money.

For a night stay, I would recommend this hotel. The room I stayed in was big and clean. Surprisingly, the both bathroom and the carpets are as clean as they can get. Mattress was hard and it feels like you slept on a slab. They don't have free WIFI so recommend to have your own hotspot for internet.