Felt hotel room was over priced for quality of hotel room

It was once a better hotel and could be again… but it has a way to go, I can’t really get behind a hotel with linoleum floors in the rooms. Otherwise, clean, good bed, and nice views.

Stayed for a week. Requested room be cleaned and fresh towels. Not completed. Staff ambivalent.

Walkable to Everything Very nice and friendly staff

The 1st night we could hear the neighbors clear as day. The 2nd night the kids upstairs ran across the hardwood floor till after 10pm. The 3rd day someone upstairs was smoking on the deck butts were landing on mine did not want to get a 500 fine so i mentioned it.

There was no power from 8am until 10pm with no compensation for the inconvenience

Enjoyed our stay but they dont do anything about ppl partying all night blasting music in other rooms

Was in better places

On street parking no parking on property

Where a nice place. Rooms were clean . Cleaned every day

The rooms were very comfortable and clean

Listing says parking included. They don't have parking - you have to find a place on the nearby streets

Gave us the keys to an occupied room. Then gave us a new room with no heat. Then brought a heater and a soiled blanket. A least the heater works.

Lovely room lovely staff. In particular a young woman named Mila/Myla sp? Was so helpful and friendly. Great stay over all

Having trouble getting my deposit(s) back.

Convenient location to access ferries, restaurants, shopping, but area looks run down, especially compared to area further NE along waterfront. Hotel building has no security access - anyone could enter go up elevators.

Reading reviews i read that somebody actually went down town and bought small portable heater because heater in room doesn't work.

Very spacious and nicely renovated.

Not clean, not impressed. Won’t be going back to the Highliner.

The room was dirty sweets had hair on it and a towel waa dirty. Front desk had nice people

Had a clogged toilet and told them during the day, they said they'll send someone while we were out for the day, came back and nothing was done, asked the night shift worker and she said she can't do anything about it, couldn't move to a different room, and couldn't get access to housekeeping so we were without a toilet for the night.

This property looks run down on the outside. The lobby and rooms have had an update. New laminate floors, updated vanity in the bathroom, however the extra blankets had stains on them and the patio door had trouble locking.

Lots of renovations in the hotel. Very friendly staff. Great ocean view!

Front desk staff were amazing extremely helpful and kind! There was a lady whom was working most mornings her customer service and kindness was beyond amazing and greatly appreciated!

Great hotel

The room was cold, couldn't get the heat to turn on. Husband is Diabetic and it was like he was in a freezer. I got him warmed up finally at about 4am checked out at 9am. No parking, you have to park on the street.

I was not happy how i was recieved. I said hi as i was walking up to the counter and the lady said wheres your ID I Need your ID i was not even six feet from the counter. She seemed un trained did not even say hi and welcome to to highliner. Got to our floor and it just smelled of Marijuana. Then upon entering the room we noticed how cold it was and right away you can see finger prints on the headboard and a stcky substance smeared on it. Still have to check out in the morning more to continue . So the bed was comfortable and the mid night staff were nice. When checking out it went well ecause i had already paid for the room Before i even got there. They told me that i should have my damage deposit back right away but i will wait a couple of days because i know how it works. I see it as pe ding on my credit card website. Overall not bad but not the best time that i have had while staying there. I will stay wlsewhere next time.

Great stay. Clean. Spacious.

everything was pretty good, looks like newly renovated bathrooms.

Booked a queen suite, but got a 2 double bed room

City water was not clean,hotel didn't sully in room clean water for drinking and.for coffee making machine,only one . Paper cup for coffee,phoned front desk for water,they wants me uto come down to front desk pick up water,on demand they give us three bottle of water,then next dsy we have no room drinking water and to bree coffee.On loading zone guest park there vehicles that area no room to park car to losd our luggage .Next to hotel building is construction new building lots mess,also under groud parking of hot e l building floor concrete loose and pot hole only few parking was available, hotel staff using for themself.

Dirty-Toilet, bath/shower, towels, floors and bed were all dirty. Toilet clearly hasn’t been cleaned, large spills on the floor that hadn’t been mopped up, shower curtain was dirty, hair and old soap scum all through the shower, white towels were stained, bed look like it was just remade as the sheets were all wrinkled. The bathroom wall was damaged and the bathroom outlet didn’t work. The tub has a large soft spot that felt like you were going to fall through. The front desk staff were easy to check in with and when the elevator quit working they were instantly on having it repaired. The rooms are a little more modern but the cleaning was terrible.