Been there 3 times and even though it has changed owners it has always stayed consistent with quality and service.

The vibe was not for us. Mostly drunk Americans. The hotel is ok. Be aware it’s on a public beach so don’t expect a 5 star beach experience. The rooms are big and very nice, but the lagoon suites on level one with the plunge pools are pointless as they get no sun and there is zero view with a dark room. Service at the restaurant is very slow. Usually takes 30 minutes or longer to get your food so plan accordingly. That’s if they wait on you at all. I wouldn’t eat at the hotel if possible. The biggest problem is service from the staff at the bar, pool, beach and restaurants. Either they don’t have enough or they weren’t trained well. I tried to speak with management but they did respond.

Asked three times prior to arrival for a room near the Hao restaurant asked on arrival and for three days after and were told to not ask again that reception "knew what we wanted". We were put in the room the longest distance from the Hao in a walk up room for two 79 year olds, not nice for guests having stayed there over 41 years having requested the room from a prior stay and paying for another room for quests. VERY DISAPPOINTING. On checkout were told to call next time for requests, etc.

The Thompson is hard to beat. Easy check in process, beautiful rooms, a great walking beach with many dining options close to the hotel. They have a new Chef named Omar he is on top of his game. Outstanding staff ready to meet your every need.

My favorite resort in Mexico. The food is fantastic, room design is beautiful, very soft robes, an amazing gym, the best beachfront property on Playa La Ropa, and to top it off service is amazing. We especially want to thank Francisco for the beachfront food service. He is such a hard working man and father of 3 children, we loved talking to him and he was so professional, friendly, and helpful. We also want to thank the event sales manager Vicente who showed utmost professionalism, hospitality, and charisma in every interaction. We love this Thompson so much!

By far the best property in Zihuatanejo and Xtapa in every aspect. We will be back!!

Pros - the room was very large and nicely appointed. We loved the location (very walkable) and the overall property and beach were beautiful! Staff was pleasant. The weather in Zihuatanejo is fantastic, 87 and sunny everyday! Cons - our room check in was 2 hours late. After traveling all day we were tired and annoyed that we had to wait until 5 pm to get into our room that should’ve been ready at 3. Food and drinks are pricey and not great but we expected that. Service was “just ok” for the price of the hotel/amenities we thought service would be exceptional not the case. Always had to find someone to get a drink/foo, not what we’ve typically experienced in our travel throughout Mexico. The pool is large but not clean. We were just there for a week and I never saw anyone clean the pool. Same sand was in the pool day after day, kinda gross. Overall we had a nice vacation but I cannot say I’ll return to The Thompson given the prices and service. It was a good trip but not GREAT. We will return to Zihuatanejo because the weather in January is perfection but I’ll likely be researching other hotels.

The beach in front of the hotel is very busy with locals. Folks come with their umbrellas and chars in large groups that blocks the beach views from the very expensive hotel. Also, Thompson used to have live music in the evenings but not anymore. Disappointing over all.

Had so much fun.

Everything was great but they are still holding money on my credit card from when we checked in and out. They need to take it off when ppl leave

This is a nice quiet beach front hotel on a beautiful beach, playa de Ropa. The service was amazing, very accommodating for all your needs. You can’t beat the sunsets, and the food at Hao was delicious for breakfast lunch and dinner.

Great location and beach. Friendly staff.

The Hotel is beautiful, very well preserved. What I didn't expect was that, eventhough the hotel is pet friendly, the beach where it is located no. So the pet is not allowed to leave the hotel or even touch the sea.

This was probably the best overall experience I’ve ever had at a hotel. The staff is outstanding, the grounds are lovely, the proximity to the beach can’t be beat, and the on-site dining options are way above average.

We didn’t like the food

Every time we return to the property it feels like coming home. We took a large group of friends "27" adults and kids. We were able to get reservations everywhere we wanted to eat at the times we wanted. A shout out to all our Mexican Family, Eddieberto, Diego, Juan, Sarah, and front desk staff.

Paradise. I didn’t want to leave. The entire experience was just lovely.

Amazing location. Palapa’s on Playa La Ropa each day. Tennis in the morning. Perfect

This property is nice place to stay, if you like quiet, swimming in the beach, the best beach in Mexico guaranteed. Food is OK, they need to improve on that, there are options allong the beach with nice resample priced restaurants. The workers there are nice and friendly, and more friendly if you tip. Taxi to the hotel from the airport is about $35.00,or 500 pesos. We stayed 7 days, and it went so fast, walk the beach and lay on the nice lounge chairs.

The Thompson is the premier property on Playa Ropa. Excellent rooms and hotel grounds, exceptional staff, and a fantastic kitchen lead by a super talented chef. This is our 5th time at the Thompson and we can’t wait to go back a 6th.

Resort is beautiful and recently nicely refurbished to high standards. Great place to go for a January getaway as we have done many times. Dinner dining is fine, not great, trying too hard to be something, not Zihuatanejo, but a variety of choices off property available. Great beach with expected lunch food and bar service.

I have wanted to stay at the Thompson Zihuatanejo for a few years now and it did not disappoint. The small boutique feel of the resort and the Mexican charm was amazing. The beach cannot be beaten. Jorge took us on the kayak tour across the bay and I highly recommend it. It was so good. The staff were friendly and attentive. The room was incredible. We loved it and we will definitely be back!

Excellant!

The hotel is beautiful and all staff was great. I loved the attention and the service.

The most beautiful resort in Zihuatanejo. I absolutely loved everything about my stay. The resort staff was amazing, the food curated with vibrancy and flavor, the rooms were beautiful and clean, equipped with espresso! I would highly recommend this resort to anyone staying in Playa, Zihuatanejo and Cabo. They know service and they do it well.

Our second time staying here. Love the food. The beach. The grounds and the service. Perfect holiday with our children.

Truly the best place to stay for location, beach, amenities, food, and especially, service.

This property is paradise! The Thompson group has done some wonderful design improvements. I do miss some of the personal guest perks, coffee/pastries delivered to your room daily, but hoping new management will reinstate some of the cherished great traditions

the dinner menu was underwhelming. The food was too experimental for its own good and tasted bad honestly. The staff was lovely and the grounds were really clean and well-groomed. the adult pool had no day beds at all and the after wasn't warm enough. other than that is was a magical stay.

We really liked the resort. Not sure if the price was justified, but it's certainly a nice spot to spend a few days.

Best property in the beach Greta staff

Beautiful place! Pricey but well worth it!