On first impression very nice room.However shower overflowed onto floor extractor did not work,neither did air-con nor telephone.Repeated complaints resulted in room change after 5 days.Where cockroaches appeared on second night.Very disappointed

Really good, close to the surfing spot in the center of puerto! Was working from the hotel room and surfed in the evening- just perfect

The hotel is an amazing location it’s absolutely beautiful lots of restaurants nearby I will give the food in the hotel I miss as a quality is very poor

On arrival we were allocated a very small room overlooking the street we were expecting a pool or sea view which they changed why not give us the correct room in the first place this seems to be a common occurrence when booking through booking sites. The hotel looks dated and could do with updating. Our shower which was over the bath was not thermostatically controlled and kept fluctuating from very hot to cold which for a child could be dangerous over all disappointed with our stay

The rooms are tiny and need a serious renovation. Nothing was available. No robes. No iron (called to request, they said only in the morning), no lotion. Couldn’t even call the reception desk from the room phone. Shower leaked all over the floor. Toilet kept on making noises all night. And the walls are super super thin! Not sure how they got 4 stars.

The room is ok, comfortable enough. However it is not very well isolated and you can hear everything that is going on in the neighbouring rooms. The pool area is nice. The breakfast is ok but I would say below what you would expect from a 4 star hotel. Staff is friendly.

Dirty, no parking, service was attentive. Way over priced for what it’s offered. Food is not available at all time as in all inclusive hotels. Staff were polite and helpful.

NO parking . Had to park : blocks away and carry my luggage under heavy rain . Front desk was rude . Breakfast was great . Cleaning staff very nice . Pool was loud with noise coming from construction site . I would not go backn

Let's start with good points, will be short: - comfy beds, cleaners are good, one of the small pool is heated, location is very good Bad, mainly subjective, please note that: - hotel is a 'brainwashing' one, they welcome you with temperature checking, the lift has 'traffic light system' to condition you to make you familiar with it, they use it to let you know when the restaurant is less busy - food is horrid, I tried breakfast only once, dry, no fresh veggies, some half-fresh fruits, a basically small rounded table with everything on it and on that small area 5-6 restricted direction how to step close to the food preventing you to really see what is on the table and annoying to the score. - in the lift the other entertaining is the techno-world advertising, get used to with AI and how good is to be a female astronaut among others. - you have to wait minutes to the lift as they are small and you are not allowed to use it outside of your 'bubble' despite of wearing masks are compulsory - the hotel is very 'smart', for the key (card) put in the slot the TV turns in to be sure you can't miss the fresh propaganda, everything is smart, if you are EMF sensitive (I am) it's a hell. - there is absolutely no privacy on the balconies, you can see each other, if someone peeps one can see you in your bed from one direction. In past I shall ban this hotel-chain and this is because of being so 'smart' and so eager to push the brainwashing agenda.

Very good location, just in front of the beach. Food was good too. Unfortunately, the Reception personal was not so pleasant.

Excellent

Good location . Very clean. Friendly staff. Good food. Nice pool.

The hotel well situated ...very clean..we had problem with shower door which was soon dealt with but no information on phone for reception!!!had to go down to reception...Buffet breakfast good choice clean stylish room comfortable bed.

The staff are all very friendly and helpful. The entertainment certainly helps the holiday run smoothly. The position of the hotel is the best you could ask for being on the sea front with a relatively level area along the front. No bad points to mention, only if you were very picky could you not enjoy it here.

A Lovely hotel

We had booked a balcony room which we didn't get,despite an email from the management promising to contact us none was made. We had previously stayed at this hotel and we were disappointed this time,we didn't like the two tier system introduced by The Privilege club!! We did however enjoy the food and staff were excellent,the hotel is in an ideal position in the resort

Food very good, friendly and helpful staff. Be aware the hotel has no parking facilities, either park on street if available or in a parking lot at €50 per week! I was lucky and got a parking spot on a street but it was a fair old haul to the hotel with 2 large cases and hand luggage.

The hotel is ideally situated, close to many shops, bars and restaurants. The free land train to Loro Parc is only a five minute walk away and tickets for entry. An be purchased from reception.

Location, views, and beautiful pool areas. Professional and friendly service. You

Service was terrible.First time ever I bought HB abd water was with charge

The hotel is in great location. The road at the front of the hotel has been closed down to traffic and became and boulevard so you need to walk to the lobby. There’s no parking but you can park at a nearby hotel. Buffet is decent enough although the majority of the dishes have no flavor. The room is great, bed is confortable, nice air conditioning, and a balcony. Right across is the Martiánez pool and a small beach.

Hotel was in a great central location but downside of that was no parking and convenient parking was expensive. Hotel was clean and food very nice. There were a range of options for inclusive and something else that entitled you to certain drinks and snacks but we didn’t know what they were! so found using the bars difficult as they opened and closed at various times of the day and it was unclear what was on offer. Pool area was clean and tranquil. Hotel near lots of cafes bars etc but we slept well as hotel was cool and quiet despite being in central location.

We came here for my sisters birthday trip. Michaela (atención al Cliente) and Ventura (maitre) made our stay so memorable by coordinating a special birthday dinner. They are so kind and provided us with outstanding service. The hotel is beautiful with beautiful views of the beach and Lago de martienez. The breakfast buffet is excellent and the evening shows were very entertaining. The pools were lovely and one of them is heated. Location is great and within walking distance of many restaurants. Would definitely stay here again.

Everything was good, but the location is superb, especially for attending the carnaval's events.

Friendly staff, great food, good location on the front opposite the lido, near shops, bars and restaurants

Very helpful staff and nice room with sea view which didn't expect.Also very quiet.Breakfast was excellent and evening meal adequate. One problem was the smell on one day when they cleaned out the sewers although not the hotel's fault nevertheless unpleasant.

Had a wonderful time at the H10 Tenerife Playa, it had a great location although I will remember to try to find a flight into the North Airport because of a long transfer. The staff and areas were great and the breakfasts were wonderful, we were not AI as there were lots of lovely restaurants along the coast footpath. It was also near to the dotto train for those who want to visit Loro Parque

This hotel is in a fantastic location, on the beachfront promenade. We had half board with breakfast and dinner and the food was very good with a wide range of dishes to suit most tastes. We didn't like that we had to pay 2.5 euros per night for a safe, there was no tea/coffee in the room, no facewashers, there is a drainage smell in certain areas and vodka and champagne are served free at breakfast but one cannot get a free glass of water at dinner! Where's the logic in that??

Very nice hotel worthy of its 4 star rating, nice welcoming from reception staff, room spotlessly cleaned, cheerful bar staff, overall highly satisfied.

We would definitely recommend this hotel. It's right on the seafront, opposite Lago Martianez (which is a great place to spend a morning!). The hotel staff were very efficient and were were given cava on arrival, a nice touch! We were given a room with a balcony overlooking the sea, recently refurbished we think. Apart from it's central location and good facilities - sun terraces, pool area, bar, even a gym at the top - the main plus for us was the restaurant. We went half-board but ate lunch once too, instead of dinner, and the choice and food quality was great. I honestly don't know how anybody, no matter how fussy, could have gone hungry! Note: although drinks are chargeable in the restaurant for people not on AI, there is a machine with cold water and juice always available! I also read some negative comments regarding wifi - we had no problems in any areas of the hotel! Great place to stay, highly recommended.

Nice hotel, no wifi in rhe rooms .

Enjoyed our stay in the H10 hotel, excellent location great staff all very friendly and helpful. Good location, the food was very good with plenty of choices. Wifi is only available in communal areas and is a bit slow.