Great location as we were going to a gig at The Old Fire Station. Comfortable and clean room. Large fully equipped bathroom. Very comfortable bed. Fluffy white towels. Couldn't figure out the heating. We didn't raise this issue with the management as we were going out. We left the bathroom door open and the hot radiator there heated up both rooms. Good coffee making facilities.

The hotel is more run down than it used to be, it appears to be entering administration. They have introduced additional hidden charges such as parking, breakfast now costs more if you try and book it on arrival. The coffee at breakfast is now out of a conference pump machine rather than a cafetière. The night staff lady was very rude and the “master suite” blind doesn’t close so if you sit in the toilet you can make eye contact with the guests parking.

Visited Bournemouth for a stress free weekend & stayed at 'The Orchid Hotel for 1 night. Initially had issues trying to cancel a duplicate booking via Hotel.com & wasn't able to get a refund but Chrsyoula at the hotel authorised the refund with Hotel.com and my stress free break started all from there. The welcome was lovely to receive by a smiley Chrysoula. Hotel is nice/clean/pleasantly decorated. Twin room allocated was small however we were of petite stature so no issues. Staff in general are very helpful and accommodating. My phone charger didn't work & a male night shifter provided one straight away. The staff in general were always attentive to our needs. Chrysoula was very friendly & my cousin & I clicked with her straight away. Chrysoula went up & beyond to make our stay comfortable so a big Thank you! We will definitely visit & stay here again. Breakfast is superb! We so wished we had taken pictures as we both felt it was the best breakfast we have seen presented well in a long time. A lot of the major chains do not offer many choices...pineapple/melon cut thinly & perfectly, the oranges were juicy. Hot breakfast was kept heated by a burner under the trays. The hotel stands a short walking distance to the beach and pier. Those who fancy a walk, B'mouth pier to Boscombe Pier is a nice approx 2mile walk along the beach. Weather was perfect considering its October & you must try Chez Freds fish & chips in Westbourne! Shops walking distance so theres something for all!

We arrived to a modern, clean hotel, and we were fortunate to get a parking spot for £10 for 24 hours. Saturday’s staff were professional and offered great customer service. Our room was modern and clean, with a comfy single bed for our child, and a spacious bathroom, though maintenance issues were noticeable—a missing basin waste cover and a soap dish that was falling off. A major issue was the bedroom door; a large gap at the bottom allowed light to flood in at night, making it difficult to sleep. My husband ended up using cushions to block the light. Breakfast was average, with awkward serving lids and lukewarm coffee from flasks. On Sunday, we encountered an unhelpful checkout experience. When I mentioned the issue with the door, the staff member was dismissive, and her tone came across as passive-aggressive. She also became snippy when I asked if we could leave our car in the car park while we went into town briefly before departure. Fortunately, my husband remembered we still had plenty of time left on our 24-hour parking, so we were well within our rights to leave the car as we had planned. Everyone can have an off day, but a rude attitude towards guests doesn’t feel acceptable, especially in today’s competitive hotel industry. Overall, Saturday was a positive experience, but Sunday’s service left us disappointed.

Nice room good pit stop

i staye dfor two nights the staffwhere very good and helpful whem required.the hotel was fine and the food i had vry good .inwillvisitagaian some time

Very friendly hotel. Only stayed one night. Staff very nice. Room great.

Staff were very friendly and breakfast very good. I would say it was three star though rather than four as advertised. We were on the top floor and the lift didn't work for the duration of our stay. The torrential rain meant there was rain water coming through the vent on the ceiling in the bathroom on to the W.C. and floor.