Wonderful stay, we were upgraded to the mansions. It was just what we needed to relax. Thank you

This place is one of a kind. Never stayed in a resort where staff is so welcoming and helpful. Food choice was amazing especially for a vegan were many places dont accommodate it. From the parking to the checkout - all was spectacular. My first time at this hotel and i will definitely come again.

Lovely hotel but room prices gave us higher expectations than were met. Whilst we were very fortunate to be upgraded from a standard room to deluxe, it still fell short. Our cold tap wouldn’t run, weak toilet flush, we had very basic mini bar and the hallways to the bedrooms were very dated and didn’t smell particularly fresh. Great all round hotel with amazing amenities but it could do with modernising the rooms. Tv was old fashioned (but did have Netflix), and balcony was very small with two very basic chairs.

Had a great stay. I would say the view rooms probably not worth it. Ours was half obstructed by a wall.

Place was amazing for our kids, 2 and 5. They absolutely loved it!!! It was a great spot and of our 14 days overseas their breakfast offering was the MOST EPIC!! So delicious! Super impressed. Loved our stay!!

We are regulars at The Grove and love it there, but the dinner service (outside the lounge) was dreadful last night. Lack of attentiveness, no proactivity, incredibly slow, etc. At £750 a night in a 5* hotel, that’s just not acceptable. Everything else was great, as usual.

It was our 24th wedding anniversary & this was addressed by us being given an early check in (requested some time before) & a slightly later check out as we had a morning spa treatment. We were given a bottle of champagne & chocolates in our room & the staff were all thoroughly assertive, kind & helpful. A few months prior to our stay we had a phonecall to ask if the a customer Relations Team could help with anything during our stay & a few days before our stay we had a watts app message asking the same thing & responded to any messages almost immediately so the service was impeccable. Every part of the hotel was spotless clean, well sign posted & 5 star. The ‘Feast on Cloud 9’ was a lovely experience as was the pop up restaurant Skewd. The walled garden & outside pool & beach was amazing especially as we had fantastic weather. If we could afford it I would love to stay again & would highly recommend it to others!

Booked 2 nights at The Grove and was really looking forward to our stay; however it wasn’t quite up to the standard I expected. Room had everything you need and was clean [which is expected]. The desk/dressing table could do with an updated larger wall mirror. Certain staircase and lifts could do with some TLC as they are worn! Spa, was nice however facilities in the women’s changing room were not all working! Disappointing! You get the usually robe, towels, flip flops as you do in a “luxury hotel/spa”! Food, I would say breakfast and dinner at Skewd were the highlight. Breakfast had a variety of options from fresh fruit to cooked hot food. Everything was delicious, I tried a bit of everything. Dinner at Skewd was lovely, service was great. The team bought out a birthday treat and shots on the house which was a nice touch. Hotel Service, hit and miss with reception. when called they are quick to get you off the line, twice I was hung up on while still asking for something! Doormen and baggage porters were very friendly and courteous. Very annoyingly, by magic…!!!! One of my sandals went missing from the room! I arrived wearing both on Friday and upon leaving it had gone missing! No one seemed to know where it had gone!!! I would have expected a courtesy call having left my details! Nothing a day later after leaving!!