I'm writting this review 3 months after our stay. The room was ok and the hotel was well located. However I filed a complaint because during our stay there were several power outages, which caused a lot of inconveniences: no breakfast served that was paid for with the room, no possibility to dry hair, charge phones... not to mention that we were on the sixth floor and traveling with children (stroller). Among other things, the time spent finding a place for breakfast made us miss the transport and arrive late for one of the visits booked and paid for. To this day, I have not received any response from the hotel, not even an apology ...

Great hotel for visiting Warner Bros The making of Harry Potter. Close to Watford Station and Bus pick up for getting to the studios. Hotel staff friendly, rooms basic but clean and comfortable. Breakfast was included and great selection of hot/cold options. Baggage storage for whilst we were out and about. Great stay. Please note, the dark street to get to the hotel from the station. Our Train was delayed and hotel have 24/7 reception but the street from station to hotel was very dark and quiet at 1am. But I was travelling with friend, probably wouldn't have walked down it alone.

Stayed for 2 nights with my daughter in August to attend the Taylor Swift concert. Convenient location, hotel parking available at £7 per day, train station is 2 minute walk away from hotel. Clean hotel, everything we needed for a very comfortable stay. This is our second stay in this hotel to attend a concert and would definitely book again.

The common areas and the staff were all excellent, but the rooms were very dirty, especially in the carpets on the hallways. There was a lot of street noise, even though we were on the top floor. The area around the hotel was extremely unsafe almost looking like a back alley.

The hotel was lovely but hotels.com mis sold the room on the booking it said two double beds and I double sofa bed. This was not the case it was a double bed and double sofa bed.

Clean, spacious , comfy beds , decent shower, substantial breakfast and great for a family overnight stay

Nice, very convenient hotel. Excellent breakfast spread. Let down a little by the housekeeping - no soap in the dispenser and no glasses.

Very convenient for getting to London.

Sink leaking. Walk in shower not well designed - water going all over the floor and towards toilet - health hazard. This is the third time we have stayed in a holiday inn express at different locations and each time the sink has been leaking!!!

Room was fine, clean, air conditioning did not work and was very noisy so turned it off, had the window open so all ok. Breakfast buffet was good, plenty of choice.

Wonderful location! convenient for going to London or other place. Discount car parking also good for car drivers

Stayed hear after Bruce Springsteen concert at Wembley Stadium. Room was spotless, check-in was easy and the girl is right next to Watford Junction. Breakfast is included. Lots of choice but small plates. Good taste really good. Hash browns were super crispy. "Air con" is so loud. We ended up turning it off and opening the window. This wasn't much better as right next to West Coast Main Line. Still managed to get a decent sleep. Would recommend to anybody going to Wembley or concert in London and need something convenient for the night.

Property location is very convenient for us

Room and shower were clean. Bed was comfortable. But we didn’t get to have a good night sleep because the aircon wasn’t working and it was warm. Temperature in the room was at 22 degrees constantly even when we set it to 5 degrees. We noticed it as soon as we checked in, and reported it to reception. We were advised that they will get it checked with their maintenance person. But when we came back that night the room was still at 22 degrees and wasn’t getting cold. Upon checkout 3 days later, we were told that the aircon/heating was actually controlled centrally and it doesn’t get cooler than 21 degrees. Not sure how they expect the guests to sleep in that temperature. We can’t keep the windows open either as the hotel is situated beside the train station.

Sink in bathroom leaking. Also hinge broken on bathroom door. No apology from Reception when we complained.

Good hotel at reasonable price and easy access to train station for overground to wembly.

Great staff, breakfast is your average hotel chain buffet breakfast. Great location for Harry Potter shuttle bus and for train into London but can be noisy. Small car park but we found a space no problem, did notice that it was full later on in the evening. You need to register your car inside at reception and pay a fee. Rooms were a good size but ours smelt like someone had been eating takeaway in it when we arrived. Opened the window and trains make a lot of noise (fine when windows are closed). Air conditioning was exceptionally noisy and didn’t seem to do much. I tried to phone down to reception to ask if they have fans, however the rooms all have a phone (we had 2 rooms) but they don’t actually do anything! No dial tone, so not sure what the point is. Went downstairs to get fans for both rooms as it was really warm. Staff were happy to provide, one fan didn’t work so had to go all the way back down again (7th floor) to change it. Shampoo, body wash and hand soap were provided. Bathroom was clean but shower is not very powerful. Room had a double bed, sofa bed, table and chair, TV, hairdryer, iron & ironing board and shelves and hanging space for clothes. Watford Junction train station and Harry Potter shuttle are about a 5 minute walk away. Centre of Watford is about a 15 minute walk with lots of shops and restaurants. Overall the hotel is in a good location for transport links but the rooms, especially the air con, could do with some updating.

Perfect location for WB Harry Potter, great breakfast nice staff.

As a family we had two rooms next to each other. Really great!

Everything

It was waaay too hot. However the front desk was kind enough to lend us some fans which helped. The ladies at the front desk were always kind and friendly. The gentleman, who appeared to be the assistant manager… was not friendly. He reprimanded a staff member who was kind enough to give us a bucket of ice, as the lobby was always very hot. He did this within earshot of us, which was very inappropriate, and I’m sure discouraged her from being nice and helping a guest. The lobby doors were propped open all day, which made it hotter there. The alarm in one of the elevators was going off throughout our whole stay, and our room phone was broken - which we only found out when we tried to use it, then to be told it was a known issue. My wife was offended and annoyed by the fact that the ladies cleaning up in the breakfast area were dressed in ‘80s airline outfits, including pantyhose. Why does a modem hotel feel it needs to force women into this type of attire in this day and age? The throw pillows in the lobby were also very worn and stained, and should be removed. And a final minor note - the sign in the rooms said ask for things you forgot - but apparently conditioner was not on that list. On a positive note - the ladies at the front desk were always kind and generous, and breakfast was quite good. The general room and breakfast area decor was quite nice.

No water in the room. I had to paid the hotel to park my vehicle in their car park. Everything else was good. Thanks

Clean room Good breakfast Friendly staff

Very conveniently located for Harry Potter Warner Bros studio tour. Rooms are clean, but beds are small.

The staff was extremely friendly and efficient. From check-in to breakfast and dinner service, we, as a family of 7, felt it facilitated our logistics! The hotel is well located. It’s super easy to organize trips to either London or the Atria mall, and the Harry Potter shuttle is just around the corner! Fantastic stay!

Aircon not working in our first room. Staff took very long to find us a different room with air con working. The first replacement room they found had very strong toilet smell. Eventually they managed to find us a replacement room after midnight and it disrupted our sleep. Although the hotel facilities were quite poor, staff were nice to help manage the issues.

Slightly slow check in but all staff polite. Clean and spacious room. Limited parking at hotel, but other car parks close

Needed a weekend stay with convenient access to central London. With the hotel being a 5 minute walk to Watford Junction station this is ideal. Excellent breakfast and clean room. Would use it again.

good location, easy walk from station, area next to hotel boarded up could do with a paint but hotel and room was good.

Was ok couple stains on carpet aircon didn’t work

The room was clean and the staff was very accommodating. We were caught by surprise that our room was not two double beds as advertised, but a double and a sofa bed. However, they did have it set up and made for us on arrival. The morning breakfast was a great option. Hotel is very close to Waterford junction and bus transfer to WB studios.

Clean property, very nice staff. Rooms are a bit hot since they are controlled by central cooling system and you can't manipulate the temperature. But the receptionist was very nice to help us get around it and also opening the window at night helped. It was conveniently next to the end of train station. But it was a long train and underground ride to downtown, super duper far from Stansted and only a 45 minute train ride to Heathrow. Breakfast was not special. A few restaurants and chicken fast foods around, which the fast food restaurants were surprisingly very good.