The place is nice inside the city easy to access. The only down side is very poor internet service

I gave this rating because the place need a huge clean and many repairs. The water didn't drain properly in the dishwasher so it smelled terrible, under the couches and between the couch cushions was filthy - we removed handfuls of dirt and debris from the cushions and swept out loads of dirt from under + bottle tops, hair + pair of old thongs! Rug was dirty. The oven leaked out old oil onto the floor. The kitchen was ill equipped, particularly with no oven trays for baking. Broom was ancient + filthy, pool was murky + full of debris. Re maintenance, not all the security screens met their locks, the bedside lamp didn't work, the dryer only worked for about 20 minutes at a time then kept turning itself off, was cracked and broken and after 90 minutes still left clothes damp, the washing machine leaked and there were no toilet brushes. The tv was tiny and only had normal free to air, and the signal kept dropping out so we had to keep fiddling with the aerial to make it work. Beds were hard and uncomfortable and pillows were old, rooms had lots of plastered areas, scratches, black marks, general wear and tear. While some aspects were good, like the brief service we got at check in (we stayed over Xmas so no one there for most of it), the extra car park we were given, the location, quiet, the free wifi which was a decent speed and the full sized fridge, good ensuite and otherwise decent kitchen, the number and type of problems means we wouldn't stay there again. Absolutely dirty.

One of the worse apartments i even been to . Cockroach everywhere i took the pics and show it to the manager . Who herself is so filthy. Dirty carpet, dirty linen, smelly towel. My kids start vomiting at the middle of the night. My daughter got eye infection. I book it for week but only stay 1 night and get another apartment in the morning somewhere else. Stupid manager didn't even refund my money. Ww request her to take half for 1 night and return half she didn't agree .poor service never ever go there again. Waste of money.

It was not as we were expecting as the room interior needs to be very much uplifted. Even the room cleanliness was not good. The cutlery, plates and other equipments provided in kitchen is not satisfactory. Sofas in the living room needs to be replaced. For our four days of stay and for four guests during that stay only one small bath soap and one roll of toilet paper was provided. Even the laundry soap liquid and dishwasher liquid also only one small sachet was provided in the room.

Would never stay again, room was very dirty, had to clean before we could use kitchen utensils,still blood on the fridge from last people,no curtains or blinds in the lounge and as we were on the bottom floor people could see in.cockroaches in and outside (hall).was given 3 towels between 4 people went and asked for more and was told I had to pay for it. Definitely did not look like what I saw online

Rooms needed some cosmetic repairs e.g. damaged walls, doors. 3 of us stayed for 3 days -no information available on site or web page about whether any of the amenities are replenished during the stay e.g. toilet paper or washing powder, supplied 2 x teabags & 2 x coffee satchels -no sugar-we found out the next day that no one comes to the rooms -which meant having to go to a supermarket to get toilet paper etc.

close to everything. nice and quiet.good food outlets nearby.

Nice central location to surfers , nice and cheap

A baby and a toddler and a heap of steps in the property made it difficult going out and returning. Bedroom light would randomly turn on during middle of night waking us and our baby. Apartment had what we needed and close to public transport and shops. Street can be noisy with backpackers across Rd but wasn't too bad during our stay. And other guests in apartments were very quiet

Quiet place near city centre and beaches. Room was clean and well equipped.

Not as up dated as the pictures on the web.

The room is good and clean, but not enough of towels and toiletries. Location is good, very noisy til late night.

While Riverside is in a great location, our experience started with a non smoking room which you could smell the cigarette smoke from outside the window walking past the Unit. After talking with management, they offered to clean it again and later offered us another room as the smell could not be fully removed. We were given the keys to another room which did not smell of smoke, however, the room was far from clean with dirty floors, smear marks on the walls and visable stains on the sides of the mattress and other furniture, uncleaned cooking equipment, no mattress protectors on the beds, thick dust in the cupboards and left over items from previous guests. They blamed the state of the room on having to quickly prepare it for our stay as we rejected the smoke filled room. However, many of the stains and dust seem to have been there for a while. We contacted Expedia and asked for a refund based on the state of the rooms, they (Riverside Apartments) offered us $100 refund and another clean of the room. They then reduced this offer to $85. After 4 hours of this, we decided to leave at our own expense.

Very clean apartment however in the backpackers street so very noisy at night. Neighbours woke us every night with loud talking and laughing at 3 am and didn’t stop till 6 am when the party ends. If I was 20 it would have been better but I’m not so would rather sleep at night. But beach is 5 minutes away and suite was Very clean.

Pleasant. I wiuld love to book this spartment for ny future trips .

Great spot close to the city, beach just a short walk ,public transport. Very quiet spot very happy with location overlooking the river and city scape. Just required more toilet paper, dishwasher liquid as we stayed a while, otherwise perfect for our first time in the Gold Coast. We will be back in town June July so we look forward to next time very family oriented and relaxing holiday Inn. Cheers C. Bryant

Spacious apartments, plenty of room for 4 adults to comfortably holiday in. About a 10 minute walk to the beach and Cavill Ave, perfect if you want to be amongst the surfers atmosphere without actually being right in the thick of it. Decent sized pool overlooking the river, and high rises, Great for a little people watch. Check in was easy, as it was New Year’s Eve weekend, we checked in outside of office hours, simple instructions were emailed through prior to arrival on how to collect room and car park key from lock box at front of apartment building. Although, I didn’t see much of the staff, the lady I gave my key to at reception when checking out was lovely! Would definitely stay here again :)

Basic accommodation and reasonable pricing.

We were very happy with the cleanliness & layout of the apartment we stayed in. Although it was a short walk to the heart of Surfers the apartment was in a nice quiet location. Our teenage kids loved the pool whilst hubby & I loved chilling in the lounges near the river

the location was good but it was not that clean. stains on blankets and hair on bed

The accommodation was terrible especially for the price we paid. The delux two bedroom apartment was so run down and old, the carpet was coming away from the wall, there was no door to the ensuite bathroom, there was only one air conditioner in the lounge dining room and there was none in the bedrooms, there were also no fans in the bedrooms either so the doors had to be left open to try and get some impact from the lounge air conditioner. There was no toilet roll or holder in the second bathroom.

Very good value for money, it's not fancy but was very comfortable, beds were very comfy, location was great only a 10min walk into the hub of Surfers Paradise and transport.

I stayed at this hotel over a weekend for a getaway with some friends and we were pleased with our accommodation. Situated so close to Cavill Avenue and public transport links, we were really impressed with the location. Room was admittedly a bit dated, but this just promoted the 'homey' nature of the complex. We loved the outdoor pool with stunning waterfront views of the canal. Overall, a nice simple place to stay if you're not looking for anything too fancy. Good price for a good apartment.

The location was key, 700m walk to cavil av and shops, rather quiet seeming there where backpackers across the road. Only complaint was that you could hear the next room and the ones down stairs.

Accomodation was in a good location with Cavill Mall less than 10 minute walk away. Woolworths and Coles 5 minutes away. Secure parking in basement. Our room had a bathroom and also an ensuite from main bedroom. Hotel had a swimming pool and BBQ, although we did not have time to use either of these facilities.These apartments are only serviced if you stay 8 days or longer, so once you have used the toilet paper for example, it is then up to you to purchase your own. Dishwashing liquid was provided in a sachet for a couple of days but then you had to purchase your own or get from them for .50cents each. I think it would be nice if they provided liquid dishwashing liquid in a bottle, even if it was only half full when you arrive, this would be more convenient. There was no wooden spoon in the drawer, which would have been handy and also a scourer for doing dishes. I feel that the apartment looked a bit tired and needed some painting and the shower cubicles could have been a bit cleaner. However, overall we were happy with the place.

Absolutely brilliant!!! Apartments were spotless (we had 3 apartments over a family group of 9. Apartments had everything we could possibly need, pool and poolside view was amazing and the apartments were very central. We were a 10 minute walk to Surfers Paradise beach and Cavill Mall, and literally minutes to bus stops to all major theme parks. We had restaurants, shops (Woolworths) and bottle shops within an easy 2 -5 minute stroll. Management (Lily, the lovely manager) was very helpful with theme park bookings and storing luggage after we checked out and before flight took off and when one of our party managed to leave a suitcase behind, she was fantastic and organised a cab to bring case to the airport where we managed to meet it and still make our flight. Will definitely stay there again and would recommend apartments to anyone looking for a lovely, central, fully equipped place to stay. Fantastic for families!!Very impressed.

The location of these Apartments is excellent just 5 mins walk to Cavell Avenue. Great room with view over the river. Quiet and comfortable. Would definitely stay here again.

We had a standard room which was a good layout and size but the room needed a good detail cleaning as there was mould in bathrooms, carpet was stained and lounge was full of crumbs and dirt marks overall it felt grubby and I didn't feel comfortable... Cleanliness is everything! Single beds were rock hard and quite uncomfortable as well. I don't think I would stay here again or at least not in a standard room!

Needs more kitchen utensile and more tea and coffee as after 2 days I had to buy it and only have one a day.

Although not exceptionally appointed and a bit tired with age, these apartments are comfortable, clean and close to the action in Surfers Paradise. Nice river frontage, pool and friendly staff. Highly recommend for the price.

Was walking distance to Cahill Avenue which was very convenient for all transportation, shopping, restaurants.

The location was excellent. Close to all facilities and the main hub of Surfer's Paradise. I was not impressed with some of the things wrong - keeping up the maintenance is essential and there were a few things wrong which we did not do, i.e. shower screen (three doors) came off the runner the first time it was used, two legs came off the sofa, the sliding door of the second bedroom was off the runner - we did not need to use the wardrobe, but I went to push one of the doors back and it just came off the runner, the racks in the oven were broken or something (we only wanted to keep a BBQ warm for a short time, but decided not to when we saw the state of it). The filter in the dryer would come off when you were drying clothes. We found an old yoghurt tub with a dirty spoon still in it in a saucepan in the cupboard. I told the Manager I had left a note for the owners and he said that we should have come to see him - we were hardly there - Thursday didn't arrive until 11.30 pm, Friday wedding, Saturday Movie World, Sunday Sea World and Monday Wet N'Wild. I hope that these things are attended to before the next visitors come.