This place needs new management. The whole place is falling apart and the hospitality is very poor. Lower your standards if you plan to stay at Douglas Fir.

BEST PLace for KIDS ---- This property is due for Reno- but the price offers alot,,, the suites were dated but mountain charming,, the facilaties were dated but offered plenty,,,, they work hard to keep things ice/snow/trash free and clean,,, and there is so much to enjoy,,,, I'd like to see the second pool reopened,, the retail area reopened,and some renovated suites,,,,,,,,,,,,,,,,, BUT,,,,,,,,,,,,,,,,, this place is great value,,,,,,,,,,,,,, its just not meeting its potental or earlier greatness,,,,,,,,,,,, This should be a crowded resort,,, its so much fun,,, but as the years have gone by,,its getting dated and behind on renos,,,,,,,, stilll,,,,,,,A GREAT VALUE,, and I will be back,,,, hope to see it thrive!! The water slides, hot tubs, and barely noticed kids fun park are kid paradice,,,,, and unique destination in Banff,,, no one has what they do for kids

Main reason for booking was their indoor waterpark. 15% discount for it being closed due to a pump issue was unacceptable but unfortunately we were notified with too short of notice to switch to another hotel without incurring additional costs.

Hotel was clean and affordable but could use some updating. Hot tub was not hot enough. Transit to town was easy, having a kitchen was nice, showers wer great and I would stay again.

A family oriented hotel. We are a family of five and appreciate the space to have a kitchen and living area. This hotel is affordable. A bit outdated, but if that makes it affordable I don't mind. Unfortunately the regular pool is closed since COVID and never reopened (the pool is not really advertised so that is fair), and during this stay the maintenance of the waterpark got extended which resulted in being closed as well. It was a disappointment for our kids, but we received a discount as compensation. We still enjoyed the outdoor hot tub and indoor play zone.

The person checking us in was not very friendly… almost eye rolling a couple of times when I didn’t understand what she was saying. Very upsetting.

Hotel is a bit dated, but makes up for it with the comfort of the suites and all the amenities provided. My toddler had a blast on the water slides and in the play place.

We booked for the indoor playground. It was good but very dusty. The outdoor hot tub was also a reason we booked. Pool/hot tubs were nice but a bit grungy. To be fair the pool were to be closed the next week for cleaning and maintenance, so maybe just bad timing on our part. Over all the hotel was old and in need of renovations and repairs but fair clean and comfortable even if outdated.