Staffs were welcoming, professional and helpful.

It was all about the location that worked well for our family. Apart from that the hotel itself was amazing! They have great breakfast option which will keep you full till late evening. Especially if you are going on any tours. Rooms are super clean. The only complain we had was the bed and pillows. This is more personal may be but I have a back pain and neck pain and sleep wasn’t very comfortable for me. The staffs are amazing! They will go out of their way to get your needs met and won’t stop until you are satisfied.

Very nice hotel in a great location. The staff at check in were very accommodating.

Nice

We would definitely stay here again!

Beautiful amenities in room. Comfortable beds and nice layout. Good coffee place inside hotel and well-situated to shopping and restaurants. Kind and helpful staff.

Great location and super clean but the beds are hard as a rock. You will wake up with a sore back assuming you can actually fall asleep. That’s my only complaint.

Solid and cool. Not stuffy. Best breakfast buffet.

The best hotel in Shibuya

The hotel is conveniently located and has been open for less than a year, so the condition is excellent. Although the rooms are on the smaller side, it is not a significant issue, as this is common in places like the UK or Japan. The staff are friendly, but their friendliness does not greatly exceed the Japanese average; it is appropriate for a 4-star hotel. Of course, this is a subjective evaluation as I haven’t interacted with all the staff. However, one point of discomfort that I feel anyone would agree on is the condition of the bed. Having spent one-third of the year abroad and spending between 30,000 and 50,000 US dollars, this was one of the worst mattresses I have ever experienced. I would not recommend this hotel to those who are sensitive to mattress quality.

We loved out stay at Shibuya Indigo. The room had a fantastic view, lots of restaurants, shopping and fun times right at your door step. A short distance to the train station made it an easy experience. The included breakfast was delicious and full of options for all ages and ethnicities. The staff was kind, accommodating, easy, helpful and it was a terrific experience. I would certainly recommend this place to come back again and or to friends and family. Loved it

Well located for Shibuya/Harajuku. Friendly staff, good breakfast buffet.

Nice stay here. Room with great view. Friendly staff.

This hotel just checked every box for our family of 4. The view is stellar, the location is excellent and so central. There are so many good food and shopping options within the same block! And a Mega Don Quixote right across the street. The Shibuya station and Shibuya Scramble are steps away. Even my very nit-picky tweens loved this hotel. We want to come back to Tokyo and if we do, we will definitely be a repeat customer at this hotel. Nothing but good things to say.

Very good. Great for shibuya area

The location of the hotel is phenomenal, so convenient to eat, shop and commute around Tokyo. This is a huge plus to shopaholics, there's a massive 24 hour shopping mall right across the street and one that opens till 5am downstairs of the hotel. Another amazing thing to mention is the breakfast, it was so delicious and worth the price. I would recommend everyone to add the breakfast. The room itself was fair - good interior design with a little dining table, the space was quite compact though but the room does its job.

Close to Shabuya - have hotel address ready for taxi, not well known.

Small room but very good condition

Can’t beat the location, a lovely hotel. Rooms nicely sized too - nothing to complain about really!

Great hotel in Shibuya. Friendly staff and very clean.

Absolute gem of a hotel in the perfect location. Ground floor coffee shops and a mini doni store.

Very busy area. Great Property and staff!

Wonderful hotel, great restaurant!

It was good

The staff was great. Nicely located ..near shopping and public transportation. We had fun

Great location. Professional and courteous staff. Nice rooms.

Convenient location. Staff very helpful and friendly. English speaking.

Breakfast was excellent and delicious. Buffet style. Great location. Small rooms with everything you need.

This was our first trip to Tokyo so we wanted to stay in a neighborhood that was convenient to shopping, dining, activities and the subway. This location was excellent in terms of those things. But know that this area can feel a bit like New York's Times Square. If you are looking for calm and upscale, I would suggest another area (maybe Ginza). Overall this really worked for us though. The room was clean but small (maybe average size in Japan tho). It was easy to communicate with the staff in English and they helped arrange getting our large luggage sent ahead to Kyoto so we didn't have to take it on our train and taxi to our Ryokan visit between Tokyo and Kyoto. There is a beautiful rooftop bar that we enjoyed late afternoon drinks and appetizers with a great view of Tokyo and airplanes coming in for a landing at Haneda. The decor of the lobby and rooms is very minimal and doesn't say "luxury" even though I feel like we paid the price of a higher end hotel. I didn't quite feel like the value matched the price, which is why I knocked off one star.

I recently had the pleasure of staying at hotel Indigo in the heart of Shibuya, Tokyo and my experience was nothing short of exceptional. The staff at the hotel were incredibly friendly, going above and beyond to make my stay comfortable and enjoyable. The location of the hotel could not have been better. Situated in the bustling center of Shibuya, Tokyo Overall, my stay at this hotel was fantastic, and I would highly recommend it to anyone visiting Tokyo.

Wonderful stay! Clean, cozy, and very convenient.

Beautiful hotel right in shibuya. Everything about our room was great. Would definitely stay again