Very comfortable stay, close to the Harem with a short 5 minute walk. Very good friendly staff available at all times. WiFi connection was patchy at times and my room was not cleaned during my stay.

This small Hotel is 10 minutes walk to Haram, at the back of a hill (road is uphill and downhill) No restaurant. Refrigerator, TV , Air Conditioner are okay. Staff is friendly. Small insects exist in the bathroom.

Overall Not Bad

Very bad experience at this hotel. We booked two rooms for our 3-generation family. Inconvenient location that requires an upwards hill to get to haram which is almost impossible for older folks. Close enough to haram entrance (10 minute walk going through the tunnel inside Hotel Anjum though on an upward slope) but the closest entrance is the new extension so it is very far from kaaba (25 minutes walk at least). One of the rooms was dirty when we checked in (lots of garbage on the floor) so the hotel switched us to a different room that had a malfunctioning Air Conditioning unit. The hotel took a long time to try (and fail) to fix the AC. Lots of smoking smell on the floor despite being a non-smoking hotel. Only one key given per room. Only positives were friendly staff and a working WiFI. We checked out after a day and a half of a 5-day stay since it was very inconvenient for our family. We mentioned these problems to the hotel when we checked out and contacted Orbitz right away to refund the remaining 3 nights. Unfortunately the hotel refused to refund us for the three nights we did not use (though they likely got other guests to our rooms for these nights). I would not even consider going there again.

One of worst stay ever Worst room service -5/5 No hot shower water Staff can not speak single word of English and very difficult to communicate and they are mostly rude specially female staff No welcome drinks Asked for iron and got broken iron and burnt iron board Today around 730am asked for clean tower and shower gel it’s 12.50pm got nothing

Nice are easy to check in. Staff and management were really helpful.

Very nice location but terrible beds/pillows and the cleanliness is too poor. I recommend it if you're not looking for comfort

Property is out of electrical capacity so no microwave, also they kind of have a coffee shop but that is definitely not a restaurant. No laundry and very limited facilities.