Horrible would Never come Back here

One of the best hotels to stay in Amritsar

Wonderful stay!

Wonderful!

The gentleman who checked us in was very helpful.

The stay was amazing and the hotel staff were just awesome and went our of their way to help us. Especially making an effort to understand our sons allergies to nuts. They made us a lovely cake for breakfast on the day of departure.

Based on my experience in April 2024, the hotel merits 3.5 stars but it has the potential to be a 4 stars place. A new hotel, in a complex of hotels near the airport, it has large bright rooms and a nice bathroom. It is very clean and has the usual amenities: pool, spa, etc. It is about 13 km from city center in a quiet quasi-rural setting, which what I wanted. An oasis of peace to return to. The demerits come mainly from poorly trained staff and avoidable issues Before continuing, there were four exceptional staff members who deserve special mention: Waiters Atul and Soubhik and reception staff Shuja and her supervisor. Turning to issues: (1) mosquitos in the room on 6th floor with no open windows. why haven’t they been gotten rid off. (2) many mosquitos in restaurant — again surely the area can be prepared ahead of time; door kept closed; etc. you don’t need guests to complain first. (3) waiters should suggest and defer to guests. Don’t presume to know what I like. definitely do not bring me something other than what I ask for because you don’t think I will like what I asked for. Really? (4) when one guest orders soup only and another a main course, don’t bring the soup out first. Ask if we want everything together. Obviously we want to eat together. (4) if your internet is down, do not ask to see my phone and proceed to try to change setting. you are not a certified expert. don’t play with my phone. Check your internet. Talk to your IT.

The rooms are very nice and the property is pretty. I was told it is a new property. I Probably would not stay here again as they missed the mark in other ways. While ordering food it took time which was expected to some degree but several times the order was either incomplete though I was charged for the full amount or the order was incorrect. They called me after I was already at the airport to insist for payment on something that was not part of the receipt THEY provided. Please understand I spent 109000 Rupees over my 6 night stay there and to insist on charging me for a few laundered items that THEY mistakenly didn’t charge me at the time of service or checkout is just awful customer service. I had to tell them to charge me for the transportation to the airport as well otherwise they would’ve kissed that too. It wasn’t as quiet as I wanted it to be with some party happening at least one of the nights. I asked for a swim suit at the counter on the ground floor and it took 5 people to help me. It seemed as though most (not all) of the people who helped me were brand new and needed training. Not a smooth operation, but a nice and clean property. I would doubtfully stay there again, if not for only the fact that they chased me down to pay a pittance on the laundry bill. I wouldn’t call it 5-star, more like 3 or 4- star.