Good location and courteous staff. Maid never cleaned the room indicating do not disturb sign was on - but I left at noon and showed proof of Uber call - so she just didn’t go back to check. Front desk was courteous and gave me towels coffee and water to bring to my room. Most considerate considering it was their staff oversight.

Good location and courteous staff. Maid never cleaned the room indicating do not disturb sign was on - but I left at noon and showed proof of Uber call - so she just didn’t go back to check. Front desk was courteous and gave me towels coffee and water to bring to my room. Most considerate considering it was their staff oversight.

We enjoyed our time at the hotel, and can recommend it to another traveler. There were some minor issues at check in and with our room and the hotel management was very quick and diligent to be sure all the problems were corrected. We wish the issues never occurred but the hotels response was excellent. Most of the staff deserved 5 stars

We enjoyed our time at the hotel, and can recommend it to another traveler. There were some minor issues at check in and with our room and the hotel management was very quick and diligent to be sure all the problems were corrected. We wish the issues never occurred but the hotels response was excellent. Most of the staff deserved 5 stars

They sent me an upgrade for my room that confirmed weeks out when i got there tbey had given my room away and there was nothing done for me to try to accommodate my loss

They sent me an upgrade for my room that confirmed weeks out when i got there tbey had given my room away and there was nothing done for me to try to accommodate my loss

Loved it. Would stay here again

Loved it. Would stay here again

Maybe not the fanciest hotel in town. But, excellent staff that really makes me feel welcome. Service minded and helpful. Traveling alone I feel safe at this hotel. The room is nothing special, but has everything I need, comfortable bed, chair, desk, etc. Good internet so I could sit and work. The restaurant is easy acessibal and, once again, excellent service minded personel. The location is close to everything but far away enough to not be disturbed by loud nightlife.

Maybe not the fanciest hotel in town. But, excellent staff that really makes me feel welcome. Service minded and helpful. Traveling alone I feel safe at this hotel. The room is nothing special, but has everything I need, comfortable bed, chair, desk, etc. Good internet so I could sit and work. The restaurant is easy acessibal and, once again, excellent service minded personel. The location is close to everything but far away enough to not be disturbed by loud nightlife.

Extremely comfortable beds and pillows had an excellent sleep. Very friendly staff

My wife and I found this hotel to be quite comfortable. We almost didn’t book because of the bad reviews but I’m glad we took the chance. We stayed in the Intimate Queen Room. Although the room was small and perfect for a solo traveller, it was suitable for both of us as we travelled light with a single suit case. The bed was very very comfortable and the shower was decent. There’s a fridge but no microwave (you can request one if needed). The location was great ! Almost all the points of interest and restaurants was well within a 20-25 mins walk, some as close as 10 mins! You’re also about 2 mins walk from a Tims, Starbucks and a Second Cup! The hotel has parking for $25/night. There’s a 5’8” height restriction, anything bigger than a sedan will be a bit tight but not impossible. The parking is at the immediate right turn after the hotel. Someone was there to guide to the location which was helpful! It also has in/out privileges. The hotel isn’t wheelchair accessible, you do have to climb 4 steps to get inside. The staff were very polite and friendly. The hotel in general was clean and welcoming. Our plan in Ottawa was to explore the capital by day and have a good restful sleep at night. We were able to do exactly that. This and the other reasons mentioned above, we will definitely recommend to others.

My wife and I found this hotel to be quite comfortable. We almost didn’t book because of the bad reviews but I’m glad we took the chance. We stayed in the Intimate Queen Room. Although the room was small and perfect for a solo traveller, it was suitable for both of us as we travelled light with a single suit case. The bed was very very comfortable and the shower was decent. There’s a fridge but no microwave (you can request one if needed). The location was great ! Almost all the points of interest and restaurants was well within a 20-25 mins walk, some as close as 10 mins! You’re also about 2 mins walk from a Tims, Starbucks and a Second Cup! The hotel has parking for $25/night. There’s a 5’8” height restriction, anything bigger than a sedan will be a bit tight but not impossible. The parking is at the immediate right turn after the hotel. Someone was there to guide to the location which was helpful! It also has in/out privileges. The hotel isn’t wheelchair accessible, you do have to climb 4 steps to get inside. The staff were very polite and friendly. The hotel in general was clean and welcoming. Our plan in Ottawa was to explore the capital by day and have a good restful sleep at night. We were able to do exactly that. This and the other reasons mentioned above, we will definitely recommend to others.

Hassan was welcoming. Showed us into parking garage. A very enthusiastic person who likes people.

Hassan was welcoming. Showed us into parking garage. A very enthusiastic person who likes people.

On arrival we found out is a $25 taxes for parking, which is located in the back alley unsecured. The shower water pressure is low and takes awhile for the hot water.

On arrival we found out is a $25 taxes for parking, which is located in the back alley unsecured. The shower water pressure is low and takes awhile for the hot water.

It was a great stay, the front desk helped us navigate parking fast and were very friendly. Our room was great, would definitely book again.

It was a great stay, the front desk helped us navigate parking fast and were very friendly. Our room was great, would definitely book again.

Water pressure was very low in the shower.

Excellent

Water pressure was very low in the shower.

Excellent

Stayed only 2 nights

Stayed only 2 nights

great place

Staff was very polite!!!

great place

Staff was very polite!!!

Great hotel with a great view! Customer service was amazing and my wife and I really enjoyed our stay. The room was extremely clean and tidy!

Great hotel with a great view! Customer service was amazing and my wife and I really enjoyed our stay. The room was extremely clean and tidy!

Positive: Very good location. Walkable to all attractions. Friendly staff. Good breakfast available. Neutral: On site parking is very tight but it is still a covered parking with security code to enter. Subjective negative: The bedding is premium but mattress and pillows were too soft for us side sleepers. We got stiff necks after sleeping. Important note to Expedia: your phone number of this hotel is incorrect. I tried to contact them a couple of times and it went on an answering machine. I never got a call back. When I went to the hotel, I saw that the staff does pick up the phone. Then I realized the phone number may be wrong and I checked against hotel website. Phone number provided at Expedia is incorrect. Please correct that.