Staff was great! Location is so-so.

One night stay. Very comfortable. They let us check in early. Friendly, helpful staff. It was my birthday and they delivered a fruit and chocolate tray to my room - nice surprise! We had a good breakfast in their restaurant.

One night stay. Very comfortable. They let us check in early. Friendly, helpful staff. It was my birthday and they delivered a fruit and chocolate tray to my room - nice surprise! We had a good breakfast in their restaurant.

We visited Richmond for a family occasion. We have stayed at the Omni at least two times before. Always an excellent choice. Clean, comfortable, pleasant and effective employees.

We visited Richmond for a family occasion. We have stayed at the Omni at least two times before. Always an excellent choice. Clean, comfortable, pleasant and effective employees.

Will be staying here from now on when we visit Richmond

Will be staying here from now on when we visit Richmond

The stay was fine. We were disappointed that they recently changed their rewards system. Very hard to earn rewards.

The stay was fine. We were disappointed that they recently changed their rewards system. Very hard to earn rewards.

Staff was so friendly and welcoming, our stay was great!

Staff was so friendly and welcoming, our stay was great!

everything went smooth. Parking across the street: I had trouble getting out even with a ticket.

Great stay! Highly recommend!

Everything was great other then bathroom didn't have a fan so it fogged up horribly.

Everything was great other then bathroom didn't have a fan so it fogged up horribly.

Aaron the shuttle driver made our trip special. He made us feel welcome and important. We were in town for a burial. Having Aaron there to help us out with rides and friendly banter and suggestions made our trip. We also loved our waitress, Nichole. We will be back.

Aaron the shuttle driver made our trip special. He made us feel welcome and important. We were in town for a burial. Having Aaron there to help us out with rides and friendly banter and suggestions made our trip. We also loved our waitress, Nichole. We will be back.

Oldish property, uncomfortable beds, no answer at room service, no internet despite being an omni member. Good valet service.

It is evident that the GM prioritizes customer service based on the experiences we had with her staff. I later found out she was the person at the door greeting and assisting guests when we arrived. Even when she wasn't watching, all the staff members were friendly and accommodating. I have stayed in many high end hotels and the customer service here is second to none. Sean is the shuttle driver and a fantastic guy; friendly, helpful, reliable, impressive time management skills. He works outside of that job description as a greeter, bellhop, tour guide, concierge. When I checked in he helped my daughter and I to our room with our bags and gave me his business card with the shuttle information. The complimentary shuttle is a fantastic service offered by this property and Sean is truly an asset to the Omni. If you decide to eat in the restaurant ask that Eve take care of you. Personable, excellent service, gave us lots of locals tips. Excellent breakfast.

It is evident that the GM prioritizes customer service based on the experiences we had with her staff. I later found out she was the person at the door greeting and assisting guests when we arrived. Even when she wasn't watching, all the staff members were friendly and accommodating. I have stayed in many high end hotels and the customer service here is second to none. Sean is the shuttle driver and a fantastic guy; friendly, helpful, reliable, impressive time management skills. He works outside of that job description as a greeter, bellhop, tour guide, concierge. When I checked in he helped my daughter and I to our room with our bags and gave me his business card with the shuttle information. The complimentary shuttle is a fantastic service offered by this property and Sean is truly an asset to the Omni. If you decide to eat in the restaurant ask that Eve take care of you. Personable, excellent service, gave us lots of locals tips. Excellent breakfast.

Beautiful place it just need more dinning options

Excellent facilities, friendly staff, Rooms need a little updating

nice getaway

Loved my stay! Will be going back.

Nice location. Great views from the window at the top floors. But in practice , no free wifi. Heavily overpriced parking.

Nice location. Great views from the window at the top floors. But in practice , no free wifi. Heavily overpriced parking.

nice getaway

Loved my stay! Will be going back.

Very clean

Very clean

Everything that had to do with dueect customer seevice via the staff was phenomenal. It is the greedy and frankly anti-consumer wifi policy that brought the entire experience diwn for me. Considering how exoensive this hotel can get I was pretty angry to find that I had to pay an additional $10 for wifi. Even double-digit priced motels offer complimentary wifi access. The link to become a loyalty member and this get free wifi was a dead link. I fund the greed to be unacceptable, and inspite of receiving impeccable service from the staff, I doubt I'll be coming back.

Everything that had to do with dueect customer seevice via the staff was phenomenal. It is the greedy and frankly anti-consumer wifi policy that brought the entire experience diwn for me. Considering how exoensive this hotel can get I was pretty angry to find that I had to pay an additional $10 for wifi. Even double-digit priced motels offer complimentary wifi access. The link to become a loyalty member and this get free wifi was a dead link. I fund the greed to be unacceptable, and inspite of receiving impeccable service from the staff, I doubt I'll be coming back.