Clean and modern room. Only thing is bed is foam mattress and not very comfortable.

This is more of a AirBNB. I assumed I had booked a normal hotel, imagine my surprise when I arrived and was locked out because they had emailed me some access code that was required for everything including the door to get into the building. After tailgating someone into the building I was able to finally meet someone. There is no real attendant just some guy behind a podium more than a desk that hand bombed my credit card info into an ipad not convinced this has any sort of security. Room was clean etc. but basic tv is not included you get a smart TV where you need to use a personal account to log into your own Netflix, Prime or YouTube. Honestly, I have travelled all over the world and this was by far the least service I have ever received for a price comparable to everyone else in downtown Ottawa. I won't use any Sonder Hotel chain again

This is more of a AirBNB. I assumed I had booked a normal hotel, imagine my surprise when I arrived and was locked out because they had emailed me some access code that was required for everything including the door to get into the building. After tailgating someone into the building I was able to finally meet someone. There is no real attendant just some guy behind a podium more than a desk that hand bombed my credit card info into an ipad not convinced this has any sort of security. Room was clean etc. but basic tv is not included you get a smart TV where you need to use a personal account to log into your own Netflix, Prime or YouTube. Honestly, I have travelled all over the world and this was by far the least service I have ever received for a price comparable to everyone else in downtown Ottawa. I won't use any Sonder Hotel chain again

Check in and check out were easy as we needed to do the verification process before the stay. However, the sofa bed was terrible as the mattress on top of the spring coils was so thin that one could not sleep on it. We were supplied with 2 comforters to cover it after complaint but it was still not comfortable at all.

Check in and check out were easy as we needed to do the verification process before the stay. However, the sofa bed was terrible as the mattress on top of the spring coils was so thin that one could not sleep on it. We were supplied with 2 comforters to cover it after complaint but it was still not comfortable at all.

The location is excellent! Very walkable. Apartment was nice. Very comfortable bed and large sofa. Only complaint would be the floors were not very clean in the kitchen and bathroom. A lot of hair on the bathroom floor. Toilet seat is loose and shifts every time you use it. I like the amenities closet in the front entrance to get more toilet paper etc if needed.

The location is excellent! Very walkable. Apartment was nice. Very comfortable bed and large sofa. Only complaint would be the floors were not very clean in the kitchen and bathroom. A lot of hair on the bathroom floor. Toilet seat is loose and shifts every time you use it. I like the amenities closet in the front entrance to get more toilet paper etc if needed.

Very nice place that had all the amenities of home right downtown at a great price. The restaurant next door, Cocotte, was great but pricy.

Very nice place that had all the amenities of home right downtown at a great price. The restaurant next door, Cocotte, was great but pricy.

I was offered a $15 voucher for food and beverage...when I got there I was told it did not cover alcoholic beverages. I pointed out that that was not what the advert said and that they were misadvertsing. There was no apology and so i asked to speak to the manager. I was told he would call me...they didin't. I then spoke to marketing and they said they would raise it with tehir manger and tehir manager would call me. They didn't either. The misadvertsing continues. I will never stay in a Sandman again and am considering a class action law suit for a blatant disregard of advertising standards.

Good location and value. My unit was a decent size and was well equipped.

Good location and value. My unit was a decent size and was well equipped.

Beds were comfortable, but layout of suite was terrible, and furniture was less than ideal. Couldn't properly see the TV from the sofa - had to rearrange furniture to watch it. Beside tables in MBR were small and short with no drawers. Bedside lamps in bedroom were not proper bedside lamps - far too low to shine light on a book. No dresser (or TV) in MBR.

Beds were comfortable, but layout of suite was terrible, and furniture was less than ideal. Couldn't properly see the TV from the sofa - had to rearrange furniture to watch it. Beside tables in MBR were small and short with no drawers. Bedside lamps in bedroom were not proper bedside lamps - far too low to shine light on a book. No dresser (or TV) in MBR.

Had a great stay - great location, easy check in, very clean, and all the amenities we needed! this was my first stay at a sonder hotel and it didn’t disappoint.

Had a great stay - great location, easy check in, very clean, and all the amenities we needed! this was my first stay at a sonder hotel and it didn’t disappoint.

This property was good value for money with a separate bedroom from the lounge, kitchen and dining table. There are plenty of shelves and hanging space. You can walk to the area where the market and restaurants are.

Great property with an excellent kichen set up. Easily walkable to all the main local attractions with plenty of restaurants etc. nearby.

Although the hotel is great (location + facilities + clean), the first day I slept there I was freezing. The rooms only work on AC or Heating/Furnace but not both. The day I arrived was warm but there was a temperature drop at night and as much as I was cranking up the thermostat in the room, nothing was happening. Next day I found an employee and gave me a portable heater. Note: this issue is usual in hotels in Ottawa, not a condition only affecting Sonder. Additionally, I also didn't feel happy giving so much information to "persona" for the "virtual verification", but I guess this is the way we are going into the future. Not sure how old people or non tech savvy people would do with these type of hotel systems.

Although the hotel is great (location + facilities + clean), the first day I slept there I was freezing. The rooms only work on AC or Heating/Furnace but not both. The day I arrived was warm but there was a temperature drop at night and as much as I was cranking up the thermostat in the room, nothing was happening. Next day I found an employee and gave me a portable heater. Note: this issue is usual in hotels in Ottawa, not a condition only affecting Sonder. Additionally, I also didn't feel happy giving so much information to "persona" for the "virtual verification", but I guess this is the way we are going into the future. Not sure how old people or non tech savvy people would do with these type of hotel systems.

Check in and Check out is a peace of cake

Great

No parking is an issue. However, the property is very well maintained and I loved the quick and easy check-in.

Wow if you have the chance to stay in a Sonder, please go for it ! That was the best hotel experience ever ! So easy going, modern, clean... An experience !

Great location close to all we were interested in.

Lovely place.

Great room and friendly staff.

We loved the spaciousness of our apartment and the amenities. Staff at front desk were super helpful. Bed was comfortable!

Very nice stay, I highly recommend it.

Amazing stay! Would stay again!

The counter space in the bathroom is very minimal. The couch needed a deep cleaning, many stains. Floors were clean and kitchen was a nice bonus as was the washer dryer. Parking is challenging as the lot is small and narrow. The Tim Hortons had strange hours. Not convenient. But access codes and entry to apartment was easy.

This was the first time using the Sondar brand, but won't be the last. I loved the whole concept. When I had a question I could use the chat feature and it was answered immediately. Once I memorised the code for the visit. It was great not having to worry about a door key and putting it next to my phone and wiping it or losing it. Staff at the front desk were friendly and happy to help with directing me to restaurants. Will be using this brand again.