What a great Ryokan/Hotel. Right in the middle of the town and only 8-10 mins walk to ski lifts. Free pickup from the Zao Onsen Bus Stop to the Hotel through the Tourist Information office. Hotel also offers Limited free drop off to and from the ski lift area. Both Japanese and English spoken. Robert both at the front desk and in the restaurant area was a great help. traditional breakfast and dinners were also surprisingly included with our room. 24 hour Onsen available. There is also an outside Onsen but closed in winter due to the amount of snow. Free fast Wifi. Recommended stay.

What a great Ryokan/Hotel. Right in the middle of the town and only 8-10 mins walk to ski lifts. Free pickup from the Zao Onsen Bus Stop to the Hotel through the Tourist Information office. Hotel also offers Limited free drop off to and from the ski lift area. Both Japanese and English spoken. Robert both at the front desk and in the restaurant area was a great help. traditional breakfast and dinners were also surprisingly included with our room. 24 hour Onsen available. There is also an outside Onsen but closed in winter due to the amount of snow. Free fast Wifi. Recommended stay.

Superb service, great food, and reasonable location. We were treated like rock-stars the whole time we were there, from check-in to check-out. It was really the little things that made our stay wonderful, like finding the snow and ice brushed/scraped off our van in the morning and having complimentary room service delivered the first night because we arrived after their dinner buffet had closed. Spacious room, too, especially by typical Japanese hotel standards. The hotel offered a traditional Japanese experience with such a warm and welcoming staff that there was no accompanying apprehension at making a cultural faux pas. For skiers/snowboarders, they have a convenient equipment storage/drying room and provide a shuttle to the lifts. We stayed for three nights and had breakfast and dinner included with our stay. Both meals were delicious, though after a few days there is quite a bit of repetition. Overall, definitely recommend for a winter ski destination.

Superb service, great food, and reasonable location. We were treated like rock-stars the whole time we were there, from check-in to check-out. It was really the little things that made our stay wonderful, like finding the snow and ice brushed/scraped off our van in the morning and having complimentary room service delivered the first night because we arrived after their dinner buffet had closed. Spacious room, too, especially by typical Japanese hotel standards. The hotel offered a traditional Japanese experience with such a warm and welcoming staff that there was no accompanying apprehension at making a cultural faux pas. For skiers/snowboarders, they have a convenient equipment storage/drying room and provide a shuttle to the lifts. We stayed for three nights and had breakfast and dinner included with our stay. Both meals were delicious, though after a few days there is quite a bit of repetition. Overall, definitely recommend for a winter ski destination.

Very helpful and friendly staff, in particular Shota Fujio (ever smiling), Yoshihashi, Takeuchi and Kato (as well as the intern lady from China). We were made to feel very welcome. Dinner was good (we had 3 and the main set was different each day). Indoor and outdoor onsen was alright.

Very helpful and friendly staff, in particular Shota Fujio (ever smiling), Yoshihashi, Takeuchi and Kato (as well as the intern lady from China). We were made to feel very welcome. Dinner was good (we had 3 and the main set was different each day). Indoor and outdoor onsen was alright.

Stayed for 2 nights in this relatively new ryokan with English-speaking front desk staffs. Complimentary shuttle service provided to and from Zao bus terminal, as well as ropeway. I will recommend this ryokan in Zao Onsen to those who wants to escape from the tourists crowd and its peaceful surrounding. Imagine sulphuric water with steam from the stream flowing around the area! Able to ski at nearby slopes is a bonus.

Stayed for 2 nights in this relatively new ryokan with English-speaking front desk staffs. Complimentary shuttle service provided to and from Zao bus terminal, as well as ropeway. I will recommend this ryokan in Zao Onsen to those who wants to escape from the tourists crowd and its peaceful surrounding. Imagine sulphuric water with steam from the stream flowing around the area! Able to ski at nearby slopes is a bonus.

Front desk service not as accommodating, all except a young English speaking new joined staff. Whatever request One made at the counter is always faced with a ‘ i’m Sorry, I cannot help you, etc...’ including short shuttle transfers’

Front desk service not as accommodating, all except a young English speaking new joined staff. Whatever request One made at the counter is always faced with a ‘ i’m Sorry, I cannot help you, etc...’ including short shuttle transfers’

No control on the security especially having the kids running around in the hot spring area throwing the ice into the hot spring and no action taken

No control on the security especially having the kids running around in the hot spring area throwing the ice into the hot spring and no action taken