Check in and lobby looks tired and dated and the front desk staff seemed bored. Our room 3rd floor rear, was actually nicely appointed and decorated, however we had to ask to have the TV fixed as it had no signal and the four pillows provided on each bed were all over stuffed and uncomfortable. There didn't seem to be any breakfast on offer other than a very limited tea/coffee service. We didn't eat dinner there, it wasn't very inviting.

If they give you room 206, ask for a different room. The bed is broken. I did not find this out until i went to bed. They offered to move us to a new room. I declined as our items were already unpacked, I wasnin my pajamas and ready for sleep.

If they give you room 206, ask for a different room. The bed is broken. I did not find this out until i went to bed. They offered to move us to a new room. I declined as our items were already unpacked, I wasnin my pajamas and ready for sleep.

Room was large and clean and very quiet. Excellent location for accessibility to town.

Room was large and clean and very quiet. Excellent location for accessibility to town.

The hotel was less than a 10 minute walk to the Downtown Banff. The front desk staff was friendly. The hotel needs renovation. The loft rooms are unique and spacious; however, the bedroom is in the loft and you have to walk down a spiral staircase to go to the bathroom.

The room was clean, spacious and quiet. I had a comfortable stay here!

Banff is a hot bed of tourist activity so it was nice to be a little bit out of town but still within walking distant. The hotel itself was nice, but main bedroom was tight, with bed practically against the wall and no bed table in one side. Kitchenette was great and thank goodness for the spare bedroom with twin beds to store our luggage and have a place to sit. So we made it comfortable, but it was a bit awkward. The pool and hot tub were both fantastic! Pool just right temp and hot tub was at 104 and spacious. The best part was the pool and

Banff is a hot bed of tourist activity so it was nice to be a little bit out of town but still within walking distant. The hotel itself was nice, but main bedroom was tight, with bed practically against the wall and no bed table in one side. Kitchenette was great and thank goodness for the spare bedroom with twin beds to store our luggage and have a place to sit. So we made it comfortable, but it was a bit awkward. The pool and hot tub were both fantastic! Pool just right temp and hot tub was at 104 and spacious. The best part was the pool and

The loft bedroom was charming. Easy walking distance from downtown restaurants and shops. Staff was friendly and helpful, although we did not need much assistance.

We arrived late after a long journey, and got there a short while before reception closed for the night. We had 2, 30kg suitcases and no assistance available and the lift wss out of service, which they said happened a lot. Its probably amongst the most basic in Banff.

We arrived late after a long journey, and got there a short while before reception closed for the night. We had 2, 30kg suitcases and no assistance available and the lift wss out of service, which they said happened a lot. Its probably amongst the most basic in Banff.

The hotel hot tub was nice. Our room was nice with the following exceptions: the AC/heating unit upstairs did not work and in the bathroom the toilet seat was not tightened properly to the bowl. The walls were thin. We could hear our neighbors next door and they woke us up at 2:30am.

Staff was great - guest room very beautiful and comfortable - everything felt super clean from hot tub to our room Lounge area needs updating

Property was well positioned to explore Banff National Park and the town of Banff itself. Staff were helpful. The room was positioned between two corridors making it dark. That was exacerbated by needing to keep curtains drawn to maintain privacy. The kitchen area was not conducive to eating. Overall, my wife found the room depressing and was discouraged from spending more time in it than necessary.

Minutes from downtown. Nice lobby. Staff is friendly and accommodating.

Our hotel room was spacious for two people, it’s got 2 twins and 1 queen bed in two separate rooms. A little kitchen with everything you need from utensils to coffee maker and stove is situated conveniently between to the two bedrooms. The hotel is walkable to downtown but not ideal for those who don’t do a lot of walking. The carpet needs updating or steam cleaning. Otherwise, it’s okay for the price which by the way does not including parking.

Probably one of the least updated and desirable properties on Banff Avenue. All other hotels are inviting with very nice entries, lobbies, fire places and restaurants - not this place. Rooms are also old and dated. Property needs a significant overhaul.

good

The hotel was in a convenient location for us and we enjoyed the little walk into town for eating and shopping. The room itself was great - clean, spacious and well equipped. However the view was awful, we just looked out at other guests’ rooms. Also, the air conditioning unit was really noisy and there was no option to turn it off and open a window instead. Another thing, the hotel charged us extra for parking which considering the room wasn’t exactly cheap to start with made it poor value for money. Also, we wanted to use the pool for an early morning swim but it didn’t open until 10am. Big plus though was the free bike rentals from the hotel, we used these loads to explore the local area. Banff is an incredibly beautiful place and we enjoyed our stay immensely, but we would look to stay at a different hotel if we came back.

The hotel was in a convenient location for us and we enjoyed the little walk into town for eating and shopping. The room itself was great - clean, spacious and well equipped. However the view was awful, we just looked out at other guests’ rooms. Also, the air conditioning unit was really noisy and there was no option to turn it off and open a window instead. Another thing, the hotel charged us extra for parking which considering the room wasn’t exactly cheap to start with made it poor value for money. Also, we wanted to use the pool for an early morning swim but it didn’t open until 10am. Big plus though was the free bike rentals from the hotel, we used these loads to explore the local area. Banff is an incredibly beautiful place and we enjoyed our stay immensely, but we would look to stay at a different hotel if we came back.

See above.

See above.

Property looks good from outside but need remodeling on the inside. However it’s clean and all.

Property looks good from outside but need remodeling on the inside. However it’s clean and all.

Staff are incredible friendly and helpful. Would definitely stay again

The renovated room we stayed in was great. But the elevator was being serviced and out of order for most of our stay.

Great rooms and excellent staff

Staff are incredible friendly and helpful. Would definitely stay again

Great rooms and excellent staff

The renovated room we stayed in was great. But the elevator was being serviced and out of order for most of our stay.

Overall the staff were friendly, good convenient location and easy walk to shop/restaurants. The downside was the people in other rooms were loud and could easily hear them through the walls.